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- NICE expands market pressure.(financial forecasts for NICE Systems following acquisition of Dees Communications)
- A recent report by leading US investment house. Lehman Brothers, indicates that computer telephony integration CTI developer, NICE Systems (Nasdaq: NICEY), is due to maintain a strong performance in all its areas of operation while expanding its p A recent report by leading US investment...
- Research articles 1997-06-15
- Genesys to Provide Sprint Telecenters with CTI Framework for Iridium Global Customer Care Centers; Creates "Virtual" Call Center Spanning Three Continents
- SAN FRANCISCO--BUSINESS WIRE--Feb. 17, 1998--Further establishing itself as a leader in computer telephony integration CTI solutions, Genesys Telecommunications Laboratories, Inc. (NASDAQ:GCTI) today announced it has been chosen by Sprint TELECENTERs, an outsourced call center services agency, to provide the CTI framework for Iridium's Global Customer Care Centers supporting its new...
- Research articles 1998-02-17
- Siebel Systems and Dialogic Bring Computer Telephony Integration to Enterprise Applications
- NEW YORK--BUSINESS WIRE--Sept. 23, 1998--
- Research articles 1998-09-23
- ACDs: Heart Of The Customer Contact Center (Still).(Technology Information)
- Not only are traditional ACDs still popular, they're influencing the "next-gen" technologies. During the past two years, ACD systems have been overshadowed, often buried, by the attention lavished on customer relationship management Not only are traditional ACDs still...
- Research articles 2000-12-01
- Siemens Rolm to showcase computer telephony applications and new CTI developer program at industry show; Computer Telephony Expo to feature leading edge CTI products and new CTI development program by leader in voice, data and multimedia communications
- SANTA CLARA, Calif.--BUSINESS WIRE--March 3, 1995--Siemens Rolm will be prominently featured at the upcoming Computer Telephone Integration CTI Expo to be held March 7th through 9th at the Dallas Convention Center in Dallas, Texas.
- Research articles 1995-03-03
- Genesys Labs, San Bruno, CA, announces open-systems Computer Telephony integration for Centrex customers
- SAN BRUNO, Calif.--BUSINESS WIRE--April 17, 1995--Today Genesys Labs officially announced the availability of Centrex-based computer telephony applications to Call Center customers of selected local exchange carriers. The service will allow Centrex customers to have the same benefits enjoyed by call centers with elaborate premise PBX equipment. Centrex-based service...
- Research articles 1995-04-17
- IMA Partners with ALCATEL to Offer Seamless Computer Telephony Integration -CTI- Solutions
- Business & High-Tech Editors
- Research articles 1999-12-29
- Ericsson to support Sun in PBX product; Ericsson and Sun to provide computer telephony integration platform
- MOUNTAIN VIEW, Calif.--BUSINESS WIRE--March 9, 1995--Ericsson Business Networks AB, the world's largest telecommunications equipment manufacturer, announced it will support SunXTL software, an extension of the Solaris software environment, from Sun Microsystems Computer Company SMCC on Ericsson's widely installed Consono MD110 PBX private branch exchange product.
- Research articles 1995-03-09
- Genesys Wins Best of Show Awards At CTI EXPO Fall '99, Computer Telephony Expo Fall '99 and ICCM '99; Genesys CC Analyzer, Workforce Manager and Internet Suite Honored for Excellence
- Business Editors/High Tech Writers
- Research articles 2000-02-08
- Why Your Next Phone System Should Be Free.(Industry Trend or Event)
- ...and why you shouldn't pay high-end prices for name-brand products that don't work. Ten years ago, the computer telephony "revolution" declared itself, promising that the last legacy PBX would be retired by the year 2000. While mu ...and...
- Research articles 2001-02-01
- National Semiconductor Corporation and Dialogic Corporation announce joint product development for computer telephony integration using isochronous Ethernet and Signal Computing System Architecture
- DALLAS--BUSINESS WIRE--March 7, 1995--National Semiconductor and Dialogic announced plans Wednesday to jointly develop and market an adapter card in 1995 that connects the modular Signal Computing System Architecture SCSA hardware model to isochronous Ethernet isoEthernet.
- Research articles 1995-03-08
- Time Warner's computer system gives CSRs flexibility. (Time Warner New York City Cable Group; Computer Telephony Integration System; customer service representatives)
- Time Warner Cable of New York City has installed a Computer Telephony Integration system that enables customer service representatives in Queens and Manhattan to access consumer records from the database in Denver during telephone transactions almost Time Warner Cable of New York City has installed a...
- Research articles 1994-07-18
- Distributing CTI across the enterprise. (computer-telephony integration)(includes related article on Enterprise Computer Telephony Forum Standards and extracts from an article on Netscape Open Network Environment)
- A NationsBank demo shows how CTI can move out of its niche role and into the mainstream of your IT structure. The time has come for an enterprise architecture for computer-telephony integration CTI. We do not need to relive the organizational c ...
- Research articles 1997-03-01
Additional Resources
- Net2Phone Wins 1998 Products of the Year Awards from Internet Telephony and CTI Magazines
- HACKENSACK, N.J.--BUSINESS WIRE--Jan. 21, 1999--IDT's (NASDAQ: IDTC) Net2Phone today announced that its suite of Internet telephony services were named 1998 Products of the Year by Internet Telephony and Computer Telephony Integration CTI Magazines.
- Research articles 1999-01-21
- Vertical Demonstrates Telephony Integration with TeleVantage Product at LegalTech Conference; Showcases Computer Telephony and Voice IT Solutions for Legal Market
- CAMBRIDGE, Mass. -- Vertical Communications (ASFT.OB), a leading provider of next-generation, IP-based phone systems and applications that help businesses better serve their customers, announced that it will be exhibiting at LegalTech Westcoast 2005 taking place in Los Angeles this week. Vertical will demonstrate Computer Telephony Integration CTI with industry-standard software...
- Research articles 2005-06-22
- CTI tallies honors from Open University - computer-telephony integration - Product Information
- The Open University is "a university without walls." Except for its administrative office, it has no campus, classrooms, library, laboratory or gymnasium. It does, however, have the latest computer-telephony integration CTI technology to help it run a more efficient operation and provide students with high-quality service and support.During a successful...
- Research articles 1996-06-01
- Active Voice introduces new personal telephony software: PhoneMax
- LOS ANGELES--BUSINESS WIRE--March 12, 1996--Active Voice Corp. (Nasdaq: ACVC), a world leader in PC-based voice processing systems and computer-telephone integration, introduced a new TAPI Telephony Application Program Interface and TSAPI-based Telephony Services Application Program Interface personal telephony software package called PhoneMaxTM at Computer Telephony Expo this week in booth No....
- Research articles 1996-03-12
- ChatCom and StarVox Announce Alliance to Create Fault-Resilient Computer Telephony Platforms
- CHATSWORTH, Calif.--BUSINESS WIRE--Aug. 14, 1997-- Breakthrough Technology to Bring Fault Tolerance to $500 million Market ChatCom Inc., (NASDAQ:CHAT) and Computer Telephony software newcomer StarVox Inc. of San Jose, Calif., Thursday announced the formation of a business alliance designed to incorporate StarVox's...
- Research articles 1997-08-14
- Ariel Joins PICMG and ECTF To Help Further New CompactPCI and Computer Telephony Standards; Brings Expertise in Open Systems Remote Access To Both Industry Groups
- CRANBURY, N.J.--BUSINESS WIRE--July 19, 1999-- Ariel Corp. (Nasdaq:ADSP), a leading supplier of open systems remote access solutions for ISPs and technical OEMs, today announced that it has joined two key industry standards bodies: PICMG PCI Industrial Manufacturers Group and the ECTF Enterprise Computer Telephony Forum. By working more...
- Research articles 1999-07-19
- Active Voice introduces new TAPI/TSAPI-compliant desktop telephony product: ViewCall Plus
- GENEVA--BUSINESS WIRE--Oct. 9, 1995--Active Voice Corp. (Nasdaq: ACVC), a world leader in PC-based voice processing systems and computer-telephone integration, today introduced the ViewCallTM Plus desktop telephony application at Telecom `95.
- Research articles 1995-10-09
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