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- Computer Telephony Integration
- the combining of computer and telephone technology to allow a computer to dial telephone numbers, route calls, and send and receive messages. One product of computer telephony integration is the...
- Computer Telephony Integration definition on BNET »
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- Distributing CTI across the enterprise. (computer-telephony integration)(includes related article on Enterprise Computer Telephony Forum Standards and extracts from an article on Netscape Open Network Environment)
- A NationsBank demo shows how CTI can move out of its niche role and into the mainstream of your IT structure. The time has come for an enterprise architecture for computer-telephony integration CTI. We do not need to relive the organizational c ...
- Research articles 1997-03-01
- Seeds of change in CTI. (computer-telephone integration, includes related article on Sun Microsystems' and Stratus' plans within this area)
- The technology, software and management systems for computer-telephone integration CTI have been evolving for about five years. At first, CTI was almost exclusively a switch-to-host link that was used to create the proverbial "screen-pop.&qu The technology, software and management systems for computer-telephone integration...
- Research articles 1994-03-01
- MIND CTI Partners with Veraz Networks to Deliver End-to-End SIP-Based Voice and Billing Services for Packet Networks
- SAN JOSE, Calif. & YOQNEAM, Israel -- Voice Services Like Pre-Paid Calling and Integrated VoIP Billing Target Domestic and Global Customers
- Research articles 2004-11-16
- Cabletron Wins CTI Magazine's Network Equipment Router `Product of the Year' Award
- ROCHESTER, N.H.--BUSINESS WIRE--Dec. 15, 1998--
- Research articles 1998-12-15
- New Siemens IVR Application, Co-Developed With InterVoice, is First to Push Alphanumeric Caller Information to Phones and Across Network Without CTI
- SANTA CLARA, Calif.--BUSINESS WIRE--Jan. 15, 1999--The first IVR interactive voice response solution to "push" alphanumeric caller information to agent phone displays without the aid or expense of CTI, was jointly introduced today by Siemens Information and Communication Networks, Inc., Santa Clara, and InterVoice, Inc. (NASDAQ:INTV), Dallas, Texas.
- Research articles 1999-01-15
- Genesys to Supply Network Routing, Call Center Capabilities To PrimeCo; Genesys Suite Version 5.1 To Provide Single CTI Infrastructure
- SAN FRANCISCO--BUSINESS WIRE--Feb. 3, 1999--Genesys Telecommunications Laboratories, Inc. (Nasdaq:GCTI), a leading provider of customer interaction and computer telephony solutions, announced today the company has been selected by PrimeCo Personal Communications, L.P. to provide 800 # call routing as well as other advanced call-center functionality.
- Research articles 1999-02-03
- Aristacom links CTI solution with AT&T Interactive Voice Service; product ties network-based IVR to premise-based Computer Telephone Integration
- ALAMEDA, Calif.--BUSINESS WIRE--May 20, 1997--Aristacom International Inc., a premier provider of Computer Telephone Integration software and services, announced today the release of its Network Interactive Voice Interface.
- Research articles 1997-05-20
- Beyond the wired desktop telephone; the phone isn't going away, but some users on converged networks will migrate to next-gen devices.(Voice-Data Convergence)
- The proliferation of nontraditional end-user voice devices is threatening the 125-year reign of the wired telephone. Today's station users are increasingly mobile in and out of their principal work environment, and are demanding untethered communic The proliferation of nontraditional end-user voice devices is ...
- Research articles 2004-02-01
Additional Resources
- Periphonics Receives $1.2 Million Order From a Major North American Brokerage and Banking Firm; Systems Will Increase Capacity for Large Vocabulary Recognition -LVR- Applications
- BOHEMIA, N.Y.--BUSINESS WIRE--June 23, 1999-- Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that it has received an order for approximately $1.2 million for its VPS/is Platform systems from...
- Research articles 1999-06-23
- Periphonics and Ameritech Form Strategic Alliance; Ameritech Will Market and Resell Periphonics Interactive Voice Response Systems
- BOHEMIA, N.Y.--BUSINESS WIRE--Dec. 22, 1998--Periphonics Corporation (Nasdaq:PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, has formed a strategic alliance with Ameritech (NYSE: AIT), a provider of full-range communications services including comprehensive call center solutions. Ameritech...
- Research articles 1998-12-22
- Periphonics Partners With T-NETIX To Enhance Automated Transaction Processing Services With Voice Verification Capabilities
- BOHEMIA, N.Y.--BUSINESS WIRE--June 18, 1998--Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that it has joined forces with T-NETIX, Inc. (NASDAQ: TNTX), a leading provider of fraud prevention and call...
- Research articles 1998-06-18
- Deloitte & Touche Consulting Group and Genesys Telecommunications Laboratories, Inc. Sign Systems Integrator Alliance Agreement
- SAN FRANCISCO--BW HealthWire--Aug. 18, 1997--Deloitte & Touche Consulting Group, a leading professional services firm, and Genesys Telecommunications Laboratories, Inc., (NASDAQ:GCTI) a global provider of enterprise and network Computer Telephony Integration CTI software solutions, today announced they have entered a Systems Integration Alliance Agreement. Under the terms of...
- Research articles 1997-08-18
- Periphonics Receives $1.4 Million Order From A Middle Eastern Telecommunications Service Provider
- BOHEMIA, N.Y.--BUSINESS WIRE--June 9, 1999-- VPS/is Platforms Will Expand Capacity To Provide A Broad Range Of Enhanced Network Service Applications Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today...
- Research articles 1999-06-09
- Quantum Business Engineering Of Puerto Rico Signs Distributor Agreement With Periphonics
- BOHEMIA, N.Y.--BUSINESS WIRE--Nov. 12, 1998--Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and professional services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that Quantum Business Engineering of Puerto Rico has signed an agreement to distribute Periphonics products and services.
- Research articles 1998-11-12
- Periphonics Receives Orders For $2.9 Million From IRS; Orders Include Latest Upgrades To VPS/is Platform To Support IRS TeleFile Project For Paperless Tax Filing
- BOHEMIA, N.Y.--BUSINESS WIRE--April 6, 1999--Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that it has received orders valued at approximately $2.9 million from the U.S. Internal Revenue Service IRS.
- Research articles 1999-04-06
- Genesys Broadens Its Reach Into the Asia Pacific Region; Partnerships Announced with Bass Consulting, DACOM ST, Hyundai IT, LGIC, NCR, Sema Group and UNISYS
- SINGAPORE--BUSINESS WIRE--Nov. 19, 1997--Genesys Telecommunications Laboratories Inc. (NASDAQ:GCTI) a leading global provider of network and enterprise computer telephony integration CTI software solutions, recently announced seven partnerships in the Asia Pacific Region, further solidifying its international channel program.
- Research articles 1997-11-19
- Active Voice and Omtool Announce Strategic Partnership
- SEATTLE--BUSINESS WIRE--July 24, 1997--Active Voice Corporation (Nasdaq: ACVC), a world leader in PC-based voice processing systems and a pioneer in developing Computer-Telephony Integration CTI solutions, today announced a strategic partnership with Omtool, a leading provider of network fax solutions.
- Research articles 1997-07-24
- Periphonics and Vantive Join Forces to Enhance Call Center Productivity, Increase Customer Satisfaction
- BOHEMIA, N.Y.--BUSINESS WIRE--Dec. 8, 1998--Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration CTI and Telecom Enhanced Network Services, today announced a joint marketing agreement with The Vantive Corporation (NASDAQ: VNTV), a leader in the front-office software market.
- Research articles 1998-12-08
- IVR Technology From Periphonics Provides Telephone Access to PeopleSoft's Student System At the University of Utah
- BOHEMIA, N.Y.--BUSINESS WIRE--Aug. 13, 1998--Periphonics Corporation (NASDAQ:PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that The University of Utah has installed Periphonics Interactive Voice Response IVR systems to provide telephone access to the...
- Research articles 1998-08-13
- Dialogic and Ingram Micro announce CT-Connect availability in 120 countries; computer-telephony integration server software now available worldwide to resellers
- SANTA ANA, Calif.--BUSINESS WIRE--Dec. 5, 1995--Dialogic Corp. (NASDAQ:DLGC) and Ingram Micro Inc. today announced their global product distribution agreement under which Ingram Micro will offer Dialogic's CT-Connect CTI server software throughout its 120-country wholesale distributor network.
- Research articles 1995-12-05
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