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	<title><![CDATA[computer telephony Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/computer+telephony.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to computer telephony]]></description>
	<s:counts start="0" returned="20" found="76" />
	<language>en-us</language>
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		<title><![CDATA[Onyx Adds Powerful Computer Telephony Capabilities To Leading CRM Solution; Onyx CTI 1.5 Boosts Call Resolution Rates And Decreases Handle Times For Greater Business Productivity]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Jan_20/ai_n16018052]]></link>
		<description><![CDATA[BELLEVUE, Wash. -- OnyxR Software Corporation (NASDAQ:ONXS), a worldwide leader in customer management solutions for the enterprise, today announced the immediate availability of Onyx CTI 1.5. Onyx CTI Computer Telephony Integration integrates the company's acclaimed CRM solutions with virtually any telephony system, providing contact center agents with the power to...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 20 Jan 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/business+productivity.html"><![CDATA[business productivity]]></category>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+solution.html"><![CDATA[CRM solution]]></category>
		<category domain="http://resources.bnet.com/topic/onyx+software.html"><![CDATA[Onyx Software]]></category>
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		<title><![CDATA[Vertical Demonstrates Telephony Integration with TeleVantage Product at LegalTech Conference; Showcases Computer Telephony and Voice IT Solutions for Legal Market]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_June_22/ai_n13826190]]></link>
		<description><![CDATA[CAMBRIDGE, Mass. -- Vertical Communications (ASFT.OB), a leading provider of next-generation, IP-based phone systems and applications that help businesses better serve their customers, announced that it will be exhibiting at LegalTech Westcoast 2005 taking place in Los Angeles this week. Vertical will demonstrate Computer Telephony Integration CTI with industry-standard software...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 22 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
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		<title><![CDATA[Pronexus Continues to Expand into International Telephony Markets, Wins Large Accounts; VBVoice Chosen for the Development and Deployment of High Density IVRs & Other Computer Telephony Apps]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Jan_18/ai_n8697208]]></link>
		<description><![CDATA[OTTAWA -- Pronexus Inc, a leading provider of computer telephony  and speech software solutions since 1993, continues its international expansion. Today, the company announced the win of several large  accounts in the United Kingdom, the United States and Australia. The  customers have acquired VBVoiceTM (www.pronexus.com/ivr), Pronexus' ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 18 Jan 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Parliant Corporation Delivers PhoneValet Message Center; New Breakthrough Product Turns Any Apple Computer Running Mac OS X into a Telephone Communications Hub]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_June_30/ai_n6089548]]></link>
		<description><![CDATA[OGDENSBURG, N.Y. & OTTAWA -- Parliant Corporation, world leading developers of computer telephony products for business and consumer use, today announced the shipping of its PhoneValet Message Center PVMC, the invention that makes any Apple computer running OS X, a telephone communications hub for homes and small businesses. PVMC builds...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 30 Jun 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/apple+inc..html"><![CDATA[Apple Inc.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">AAPL</category>
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		<title><![CDATA[First Computer Telephony Innovators - 1CTI - Has Integrated Its Windows 2000 and Linux Voice Messaging With Microsoft Outlook]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_July_31/ai_89921202]]></link>
		<description><![CDATA[Business Editors/Technology Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 31 Jul 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
		<category domain="http://resources.bnet.com/topic/linux.html"><![CDATA[Linux]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+outlook.html"><![CDATA[Microsoft Outlook]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+windows+2000.html"><![CDATA[Microsoft Windows 2000]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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		<title><![CDATA[Avnet Applied Computing Now Markets Dialogic Open Computer Telephony Products]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_May_30/ai_75118542]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 30 May 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
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	<item>
		<title><![CDATA[Why Your Next Phone System Should Be Free.(Industry Trend or Event)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5084/is_200102/ai_n18468270]]></link>
		<description><![CDATA[...and why you shouldn't pay high-end prices for name-brand  products that don't work.       Ten years ago, the computer telephony "revolution"  declared itself, promising that the last legacy PBX would be retired by  the year 2000. While mu    ...and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Feb 2001 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/telephony.html"><![CDATA[telephony]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony+integration.html"><![CDATA[computer telephony integration]]></category>
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		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
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		<category domain="http://resources.bnet.com/topic/be+free.html"><![CDATA[Be Free]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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		<title><![CDATA[3Com's Visitor and Community Networks Selected by Computer Telephony Magazine as Product of the Year 2000]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_Jan_8/ai_68866931]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 08 Jan 2001 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/3com+corp..html"><![CDATA[3Com Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[network]]></category>
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		<title><![CDATA[RadiSys' IXP 1200-Based Building Block Recognized by Computer Telephony As Product of the Year]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Dec_20/ai_68270700]]></link>
		<description><![CDATA[Business Editors & High Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 20 Dec 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
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		<title><![CDATA[ACDs: Heart Of The Customer Contact Center (Still).(Technology Information)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5084/is_200012/ai_n18467633]]></link>
		<description><![CDATA[Not only are traditional ACDs still popular, they're  influencing the "next-gen" technologies.       During the past two years, ACD systems have been overshadowed,  often buried, by the attention lavished on customer relationship  management    Not only are traditional ACDs still...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 01 Dec 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[call-center]]></category>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony+integration.html"><![CDATA[computer telephony integration]]></category>
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		<title><![CDATA[AltiGen and Beijing Bell Start Railway Telecommunications Network Pilot Project.(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6531/is_200012/ai_n25887566]]></link>
		<description><![CDATA[AltiGen Communications, a US-based provider of next-generation  telecom servers and IP-based computer telephony solutions, and Beijing  Bell, a manufacturer of telecommunications equipment in China, announced  on December 5, 2000 the commencement of a p  AltiGen Communications, a US-based provider of next-generation  telecom servers and IP-based...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 01 Dec 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
		<category domain="http://resources.bnet.com/topic/telecommunications.html"><![CDATA[telecommunications]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Artisoft Appoints Steve Manson as President and Chief Executive Officer; Chief Architect of Company's Computer Telephony Market Strategy]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_July_6/ai_63179623]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 06 Jul 2000 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[strategy]]></category>
		<category domain="http://resources.bnet.com/topic/telephony.html"><![CDATA[telephony]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[GTE Wins Best of Show at Computer Telephony Spring Expo 2000]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_April_25/ai_61634082]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 25 Apr 2000 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
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	<item>
		<title><![CDATA[Belkin Components and Service Essentials.com Enter Into a Strategic Alliance to Provide Computer Telephony Solutions]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_April_19/ai_61580934]]></link>
		<description><![CDATA[Business Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 19 Apr 2000 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/belkin+corp..html"><![CDATA[Belkin Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
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	<item>
		<title><![CDATA[Intel Acquires Computer Telephony Provider Picazo - Picazo Communications Inc - Company Business and Marketing]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EKF/is_16_46/ai_61654036]]></link>
		<description><![CDATA[Intel Corp. disclosed it has acquired Picazo Communications Inc., a privately held computer telephony solutions provider, in a cash transaction. Financial terms of the deal were not disclosed. From Picazo, Intel and its Dialogic subsidiary will gain engineers, sales channel expertise, and intellectual property that will be used to develop...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 17 Apr 2000 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
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		<category domain="http://resources.bnet.com/topic/intel+corp..html"><![CDATA[Intel Corp.]]></category>
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		<title><![CDATA[Analogic Spins Off Computer Telephony Group into Anatel Communications Corporation]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_March_27/ai_60798598]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 27 Mar 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
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		<title><![CDATA[ADVISORY/ Natural MicroSystems to Host 'Media Mania' Demonstrations at Computer Telephony 2000 Conference and Expo]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_March_2/ai_59702595]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 02 Mar 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
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	<item>
		<title><![CDATA[Genesys Wins Best of Show Awards At CTI EXPO Fall '99, Computer Telephony Expo Fall '99 and ICCM '99; Genesys CC Analyzer, Workforce Manager and Internet Suite Honored for Excellence]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Feb_8/ai_59238714]]></link>
		<description><![CDATA[Business Editors/High Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 08 Feb 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
		<category domain="http://resources.bnet.com/topic/computer+telephony.html"><![CDATA[computer telephony]]></category>
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		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
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		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Dialogic Launches CT Media Innovator 2000 Program; New Program to Support the Growth of Open Computer Telephony]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Jan_31/ai_59089959]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 31 Jan 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
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	</item>
	<item>
		<title><![CDATA[Artisoft Signs Computer Telephony Agreement With Intel; Companies to Deliver Standards-Based Software-PBX]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Jan_12/ai_58536735]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 12 Jan 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer.html"><![CDATA[computer]]></category>
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