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Customer Service: Consumer Reports
Business wisdom can strike while you're daydreaming over your latte at Starbucks or buying a shirt at Nordstrom -- or even when you're taking your Mercedes into the shop. Business knowledge can come from even the most banal consumer experience. This article explains how to improve businesses with the help...
Tags: Product marketing, Customer relationship management (CRM), customer service, brand loyalty, brand, knowledge
White papers 2002-11-01

Additional Resources

Nielsen Reports on Consumer Goods Categories That Are Most Immune, Most Vulnerable to Recession
FOOD AND BEVERAGE CLOSE-UP-8 June 2009-Nielsen Reports on Consumer Goods Categories That Are Most Immune, Most Vulnerable to RecessionC2008 - CloseUpMedia - newsdesk@closeupmedia.com As the economic downturn causes consumers to reprioritize their spending habits and forces consumer packaged goods manufacturers and retailers to reevaluate their consumer marketing strategies,...
Articles 2009-06-08
Paying more
The prices of produce, gas and a host of other products and services last month jumped at the second-fastest pace recorded in 26 years, mainly because of rising energy costs, according to local and national reports released Wednesday. However, Wells Fargo economist Kelly Matthews in Salt Lake...
Articles 2008-07-17
High Growth Reported for the U.S. Market for Residential Water Treatment Products
Reportlinker.com announces that a new market research report related to the Water industry is available in its catalogue. U.S. Market for Residential Water Treatment Products http://www.reportlinker.com/p090930/US-Market-for-Residential-Water-Treatment-Products.html This updated report from SBI presents an in-depth analysis of water treatment solutions available in the United States for residential...
Articles 2008-07-16
Research and Markets: 'American Health: Demographics and Spending of Health Care Consumers' Focuses on Health Care Consumers Rather Than Industry Statistics
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/a513bf/american_health_d) has announced the addition of the "American Health: Demographics and Spending of Health Care Consumers, 2nd Edition" report to their offering. Because health care is one of the largest industries in the United States, the ever-changing demands of its customers will...
Articles 2008-07-16
'People are ... worried,' Bernanke acknowledges
WASHINGTON -- A slowing economy and rapid inflation are presenting significant challenges to Federal Reserve policymakers, Chairman Ben Bernanke told the Senate Banking Committee on Tuesday. Bernanke, presenting the Fed's twice-annual report to Congress, predicted the economy would grow through the rest of year, albeit at a weak...
Articles 2008-07-16
ONN.tv Reports Deutsche Bank pulls out of Viacom Deal
CHICAGO -- OptionsNews, the daily video news program on www.onn.tv, discusses the fallout between Deutsche Bank DB and Viacom VIA, continued success in consumer product companies, and updates on market capitulation. For the full video report, visit: http://link.brightcove.com/services/link/bcpid1488654888/bctid16700822 08. (Due to its length, this URL may...
Articles 2008-07-16
Online junk-food ads 'targeting children'
Children are continuing to be targeted by junk food companies advertising their products over the internet or through "viral" promotions, despite a ban on television adverts promoting unhealthy food to the under-16s. Companies that manufacture products high in salt, fat and sugar are still using tried and...
Articles 2008-07-16
Inflation roars up 9.2%
WASHINGTON -- The U.S. economic downturn gained steam Tuesday, with a report of the highest inflation since the early 1980s, more bad news for banks and automakers and a suggestion by the Federal Reserve chief that worse days are ahead. President Bush sought to bolster confidence by...
Articles 2008-07-16
Consumers worry about bank stability
CHARLOTTE, N.C. -- In the nearly steady stream of bad news about banks, many consumers are likely wondering if any bank is really safe. Those companies that did not go heavily into the subprime mortgage market are generally in better shape. But financial institutions of all sizes...
Articles 2008-07-16
New Report Examines the Growing Market for Mid-Level and High-Level Universal Remote Controllers
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/0d9340/aftermarket_entert) has announced the addition of the "Aftermarket Entertainment: Universal Remote Controllers Second Edition" report to their offering. The report includes 2008 forecasts, market drivers, the consumer purchase process for URCs, key decision factors, consumer adoption, demographic and brand data on owners...
Articles 2008-07-16
The Cheesecake Factory Appoints Chief Marketing Officer
CALABASAS HILLS, Calif. -- The Cheesecake Factory Incorporated (NASDAQ:CAKE) today announced the appointment of veteran marketing executive Mark Mears to the position of Senior Vice President and Chief Marketing Officer, a newly created position. Mr. Mears will be responsible for all aspects of the Company's branding, including the development and...
Articles 2008-07-16
By 2012, Legitimate Generics Will Account For 20% Of Brazil's Pharmaceuticals and Healthcare Market - Brazil Pharmaceuticals and Healthcare Report Q2 2008
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/0af28c/brazil_pharmaceuti) has announced the addition of the "Brazil Pharmaceuticals and Healthcare Report Q2 2008" report to their offering. The "Brazil Pharmaceuticals and Healthcare Report" provides independent forecasts and competitive intelligence on Brazils pharmaceuticals and healthcare industry. Brazil's pharmaceutical market remains...
Articles 2008-07-16
Research and Markets: The Millennials: Americans Born 1977 to 1994, 3rd Edition is Now Available
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/c687d8/the_millennials_a) has announced the addition of the "The Millennials: Americans Born 1977 to 1994, 3rd Edition" report to their offering. In The Millennials you get the facts about the youth generation, which makes up 25 percent of the population (almost as much...
Articles 2008-07-16
Research and Markets: The Essential Guide to Older Americans: A Changing Market, 5th Edition
DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/0bcb55/older_americans_a) has announced the addition of the "Older Americans: A Changing Market, 5th Edition" report to their offering. This report gives you the facts on the demographics and socioeconomic status of 55-plus consumers, a segment of the population that is rapidly changing...
Articles 2008-07-16
US consumer prices jump 1.1% in June
WASHINGTON AFP — US consumer prices soared at the strongest pace in 26 years in June, rising 1.1 percent from May, the Labor Department said Wednesday. Core prices excluding energy and food climbed 0.3 percent, the agency reported. Most analysts had expected a gain of 0.7...
Articles 2008-07-16
US inflation soars at 26-year high on energy prices
WASHINGTON AFP — US consumer prices soared at the strongest pace in 26 years in June, rising 1.1 percent from May, due to skyrocketing energy prices, the Labor Department said Wednesday. Core prices excluding energy and food climbed 0.3 percent, the agency reported. Most analysts had...
Articles 2008-07-16
US inflation 'too high': Bernanke
WASHINGTON AFP — Federal Reserve chairman Ben Bernanke said Wednesday that US inflation is "too high" and insisted the central bank was focused on easing the trend. "Inflation is currently too high. And it's a top priority of the Federal Reserve to run a policy that's going to...
Articles 2008-07-16
B/E Aerospace Receives Antitrust Clearances for HCS Acquisition; Comments on Record 2008 Second Quarter Financial Results; Schedules Earnings Conference Call
WELLINGTON, Fla. -- B/E Aerospace, Inc. (Nasdaq:BEAV), the world's leading manufacturer of aircraft cabin interior products and the leading aftermarket distributor of aerospace fasteners, today announced that it has received regulatory approval for its acquisition of Honeywell's Consumables Solutions distribution business HCS and that it expects to close the transaction...
Articles 2008-07-16
Clorox is Most Competitive Consumer Goods Company and Publix is Most Competitive Retailer in 2008, According to wRatings Annual Study Sponsored by SAP
Coach, Family Dollar and Staples among the Most Competitive Retailers; Coca-Cola and Wrigley among the Most Competitive CG Companies. Companies overall are better meeting consumer expectations in 2008 than in 2007, yet pricing power is difficult to find. HERNDON, Va. -- The wRatings Corporation, an independent competitive research...
Articles 2008-07-15
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