Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Defining Consumer Satisfaction
- Consumer satisfaction has been typically conceptualized as either an emotional or a cognitive response. More recent satisfaction definitions concede an emotional response. The emotional basis for satisfaction is confirmed by the consumer responses. The definition of consumer satisfaction is given as firstly, a summary affective response of varying intensity. Secondly,...
- White papers 2003-01-01
- Managed Customer Loyalty: The Key to CRM Success
- "Losing customers costs companies millions each year. For every customer lost, companies must spend six times more revenue on acquiring a replacement than it would cost to incorporate customer loyalty strategies into their marketing efforts. Today's CRM models have centralized data points and integrate various contact channels within operations, but...
- White papers 2003-01-01
Additional Resources
- Retail Consumer Satisfaction Up But Wal-Mart Disputes It's Lower Number
- Consumers might have been stingy in the fourth quarter, but they came out of the period happier about the way they were treated by retailers, the American Consumer Satisfaction Index demonstrated, with Wal-Mart and Dollar General being exceptions. Considered in two categories, department/discount store and supermarket, Wal-Mart...
- Blog posts 2009-02-20
- American's satisfaction with manufactured food products increased 1% to 82 in the third quarter, according to the University of Michigan's American Consumer Satisfaction Index.(FLASH! FROZEN)
- American's satisfaction with manufactured food products increased 1% to 82 in the third quarter, according to the University of Michigan's American Consumer Satisfaction ... American's satisfaction with manufactured food products increased 1% to 82 in the third quarter, according to the University of ...
- Research articles 2005-12-01
- ACA: Report on consumer satisfaction with te telecommunications services.
- M2 PRESSWIRE-8 November 1999-ACA: Report on consumer satisfaction with telecommunications services C1994-99 M2 COMMUNICATIONS LTD RDATE:081199 A special report on consumer satisfaction with telecommunications services over the last two years was released today by the Australian Communications Authority ACA. While the...
- Research articles 1999-11-08
- Research and Markets: Worryingly Only Amazon Achieves an above Average Score on the Consumer Satisfaction Index for Music & Video - Consumer Satisfaction Index 2005: Music & Video
- DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c27745) has announced the addition of Consumer Satisfaction Index 2005: Music & Video to their offering.
- Research articles 2006-04-24
- KODAK WINS CONSUMER SATISFACTION
- AsiaInfo Services 04-11-2000 Kodak Wins Consumer Satisfaction CHINA, April 11, AsiaPort -- World-class products and services have earned global film maker Kodak with a broader market recognition in China. The US company said recently it was a AsiaInfo...
- Research articles 2000-04-11
- KODAK WINS CONSUMER SATISFACTION
- AsiaInfo Services 04-11-2000 Kodak Wins Consumer Satisfaction CHINA, April 11, AsiaPort -- World-class products and services have earned global film maker Kodak with a broader market recognition in China. The US company said recently it was a AsiaInfo...
- Research articles 2000-04-11
- Consumer Satisfaction Index 2008 Identiies the Preferences of your Shoppers and how Successful you are in Retaining your Customers in the UK Electrical Retail Sector.
- M2 PRESSWIRE-21 February 2008-Research and Markets: Consumer Satisfaction Index 2008 Identiies the Preferences of your Shoppers and how Successful you are in Retaining your Customers in the UK Electrical Retail SectorC1994-2008 M2 COMMUNICATIONS LTD RDATE:21022008 Dublin - Research and...
- Research articles 2008-02-21
- Hilton Hotels Corporation Tops the Hotel Industry in 2006 American Consumer Satisfaction Index
- BEVERLY HILLS, Calif. -- Hilton Hotels Corporation received the highest score for customer satisfaction among hotel companies rated by the American Consumer Satisfaction Index ACSI. Its index score of 78 was the highest achieved by a hotel company since 1994. Hilton Hotels Corporation has ranked or tied for first place...
- Research articles 2006-05-26
- Consumer Satisfaction Index 2008 Identifies the Preferences of Your Shoppers and How Successful You Are in Retaining Your Customers in the UK Electrical Retail Sector
- DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c83540) has announced the addition of "Consumer Satisfaction Index 2008: UK Electricals" to their offering. Introduction In an intensely competitive retail market, keeping customers satisfied has never been more important. Retailers need to understand how they satisfy their shoppers in order to...
- Research articles 2008-02-22
- Google Tops In Search Satisfaction According To Pre-Bing Survey
- On an annual basis the University of Michigan puts out the American Customer Satisfaction Index ACSI E-Business report, sponsored and administered by Foresee Results. Among the things the index examines is consumer satisfaction with search engines. The survey asks a representative sample of consumers to rate their experiences with portals...
- News items 2009-08-18
- An Investigation Into Whether Complaining Can Cause Increased Consumer Satisfaction
- Marketers agree that consumer complaints are useful sources of information that help marketers identify sources of dissatisfaction, and therefore should be encouraged. However, does complaining have a more direct beneficial effect? Can consumer complaining by itself cause increased satisfaction by allowing dissatisfied consumers a chance to vent their anger and...
- White papers 2003-01-01
- Customer Satisfaction; How Good Is Good Enough?
- As a result of Total Quality Management activities, more and more companies are conducting surveys to measure their customer satisfaction. Companies are even advertising survey results. Companies are very proud of their product's 90% customer satisfaction levels. Still others boast of 95% satisfaction. Intuitive logic says the higher the satisfaction...
- White papers 2000-06-08
- NUMBERS VERSUS WORDS: A COMPARISON OF QUANTITATIVE AND QUALITATIVE DATA ON SATISFACTION WITH COMPLAINT RESOLUTION EFFORTS
- ABSTRACT Using data from the Federal Reserve System's consumer complaint program, this paper explores the similarities and differences in consumers' quantitative evaluation and qualitative comments regarding their satisfaction with the program. Quantitative analysis was based on seven items from a consumer satisfaction questionnaire. The qualitative comments were evenly split between...
- Research articles 2004-01-01
- E-shoppers Demand Satisfaction - electronic shopping - Brief Article
- AN ALMOST PERFECT correlation exists between consumer satisfaction and the likelihood that the customer will return to a site for repeat business, according to a recent study. "Winning the Online Consumer 2.0: Converting Traffic into Profitable Relationships" reveals that, as the Web marketplace flourishes, e-tailers need to focus on customer...
- Research articles 2001-04-01
- J.D. Power releases results from first-ever health plan satisfaction survey
- When J.D. Power and Associates bestows its coveted high consumer-satisfaction ranking on a car, automakers and consumers alike take note. Now, health insurers, benefit managers and employees will be paying similar attention to results from the first-ever J.D. Power and Associates National Health Insurance Plan Satisfaction Study, which surveyed 10,552...
- Research articles 2007-04-15
- Aetna Ranks First in Missouri in Survey of Customer Satisfaction with Health Plans
- ST. LOUIS -- Aetna (NYSE: AET) ranked number one in Missouri in the nation's largest assessment of customer satisfaction with health plans. The study measured consumer satisfaction in seven areas: Overall satisfaction, willingness to recommend a plan, on-line tools, customer service, complaint resolution, plan communication and enrollment process. The rankings...
- Research articles 2007-03-19
- Top Online Retailers Suffer Drops in Holiday Customer Satisfaction; New Data from ForeSee Results Shows Top Retailers Slipping in Shoppers' Esteem Which Could Hurt Sales in 2006
- ANN ARBOR, Mich. -- Consumer satisfaction with virtually all of the top 40 retail websites has dropped over the holiday season according to an updated study done by ForeSee Results and FGI Research called the Top 40 Online Retail Satisfaction Index. Launched in spring 2005 and based on the...
- Research articles 2006-01-10
- Customer Satisfaction With ISPs Rises
- Overall consumer satisfaction with high-speed Internet service providers ISPs has increased from 2008, mainly due to improvements in performance and reliability, according to a new report by J.D. Power and Associates.The study measures customer satisfaction with high-speed Internet service based on five factors: performance and reliability; cost of service; customer...
- News items 2009-10-28
- << Previous
- page 1 of 1
- Next >>
