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- Blinq | N.Y. passenger endures a pricey detour to Phila.
- In the past, say you were stranded on a runway in Philadelphia for seven hours while your airline fought over money with refuelers, then canceled the flight because the crew had worked too long. You might have little recourse but writing an angry letter to the newspaper. Now there...
- Research articles 2006-08-05
- How to Handle Lost Luggage
- If you fly a lot, it's probably just a matter of time before an airline manages to lose your luggage. The Consumerist explains what you should do in the event your bag goes hopelessly AWOL. Here's an excerpt: Make an itemized list of all your lost stuff. The airline is going...
- Blog posts 2007-09-14
- How to Ditch Your Cell Phone Contract (So You Can Get an iPhone)
- The Consumerist suggests six ways to get out of your current cell-phone contract so you can buy an iPhone. Five of them are pretty ludicrous (e.g., "die" and "join the armed forces"), but there's one that makes sense: Sell the contract. Normally, breaking a contract early results in a hefty...
- Blog posts 2007-06-26
- 'R' Files, The
- Self-Regulation of Business: Oil or Grit in the Wheels of Commerce? During a Seinfeld episode, an altercation with a dry cleaner about missing garments led to accusations that the dry cleaner might have borrowed them. This brought the business owner's indignant response that the Dry Cleaners' self-regulatory Code...
- Research articles 2003-12-01
- How to Keep Your Notebook Secure at Wi-Fi Hotspots
- I admit it: When I hop onto the free Wi-Fi network at Panera Bread, I rely on nothing more than Vista's firewall for security. Am I asking for trouble? Almost certainly. As Consumerist puts it: "Using a public Wi-Fi spot without a [Virtual Private Network] is like shouting everything across...
- Blog posts 2008-10-07
- Consumerist Gets Scooped Up by Consumers' Union
- Certainly wasn't expecting to cover actual news this week, but this headline just came across the transom: Consumers Union is buying Gawker Media blog Consumerist, which devotes itself to the trials and tribulations of the contemporary consumer. As one example of what Consumerist covers, here's a headline from today: "DirecTV's...
- Blog posts 2008-12-30
Additional Resources
- Consumerist Gets Scooped Up by Consumers' Union
- Certainly wasn't expecting to cover actual news this week, but this headline just came across the transom: Consumers Union is buying Gawker Media blog Consumerist, which devotes itself to the trials and tribulations of the contemporary consumer. As one example of what Consumerist covers, here's a headline from today: "DirecTV's...
- News items 2009-08-07
- Are Your Customers Consumers or Citizens?
- Last week Consumerist.com conducted a poll of its readers asking whether they thought of themselves first and foremost as consumers or citizens. It wasn't exactly scientific, but nearly 70% of people responded that they thought of themselves as citizens first. Our somewhat schizophrenic nature as American citizen/...
- Blog posts 2007-09-14
- Apple Refuses to Fix Smokers' Computers, Suggest Customers
- Apple reportedly refused to fix a few customers? Macs, arguing that the owners' smoking around the machines made the electronics a bio-hazard to Apple employees. Whether or not Apple?s technicians were truly at risk, photos and comments from the online community suggest that smoking around desktops and laptops can indeed...
- News items 2009-11-23
- Furious iPhone Owners Demand Satisfaction, Receive Store Credit
- Apple announced yesterday that the price of the 8 GB iPhone was dropping from $599 to $399. Two groups were less than happy to hear the news. First, those who bought the phone at the original price have been blogging about their rage. Consumerist.com posted a letter...
- Blog posts 2007-09-06
- How to Avoid Flight Delays and Cancellations
- How to Avoid Flight Delays and CancellationsIf you're going to complain...Go high up the executive food chain. The consumerist links to a site that has a list of contact info for all of the CEOs of the major airlines: http://consumerist.com/consumer/top/all-us-airline-ceos-contact-infos-257073.phpUse TechnologyI have a copy of the airline's timetable (automatically updated...
- Discussion threads 2007-07-10
- Could Tags Make Brand Research Obsolete?
- The Find: Given that your brand is essentially whatever your customers say it is, a new website is using tags to bring brand information out of customers' heads and into the light. The Source: The Consumerist blog. The Takeaway: Brands are intangible, mysterious,...
- Blog posts 2008-05-22
- Traditional health plans begin to adopt elements of consumer-driven approach.(News)(Industry Overview)
- Byline: GLORIA GONZALEZ The lines between traditional health care insurance products and consumer-driven health plans are beginning to blur as insurers look to include consumerist elements in all product lines. Health maintenance organization, p Byline: GLORIA GONZALEZ The...
- Research articles 2005-08-15
- Paul Sarbanes Mr. Chairman.(profile of Senate Banking official Paul S. Sarbanes)
- A dedicated consumerist takes the reins at Senate Banking. Bankers who know the Maryland Senator caution against pigeonholing him A dedicated consumerist takes the reins at Senate Banking. Bankers who know the Maryland Senator caution against pigeonholing him
- Research articles 2001-07-01
- Out of Site at AdAge.com.(PlayStation3 release sees frantic consumer response)(OfficeMax Inc. to sponsor rubber-band ball record)(Brief article)
- As seen on Consumerist.com As seen on Consumerist.com
- Research articles 2006-11-27
- Hyatt Protests Expand to Chicago, Others Join Boycott
- Although the controversy is only a little over a week old, Massachusetts Gov. Deval Patrick's threatened boycott and letter to Hyatt Hotels Corp. chief executive Mark Hoplamazian over 100 fired housekeepers has gone viral, with protests against Hyatt in Chicago and San Francisco. In another development, Boston cabbies -- or...
- Blog posts 2009-09-25
- Smokers: Apple doesn't want your business
- This seems somewhat strange to us: Apple is allegedly refusing to honour warranties on Macs belonging to smokers, voiding warranties while arguing that smoking near a Mac exposes the tech support worker to secondhand smoke. Which it doesn't, by the way, not in the real world. Sure,...
- News items 2009-11-21
- Record Calls on Your Treo
- While Im not about to get into the merits of different PDAs at least not right now, the Treo does give its users one advantage that seems to be lacking in other handhelds—the ability to save phone call recordings to their SD cards. CallRec costs $20 and turns...
- Blog posts 2007-03-30
- Get Free Packaging
- Sure, they're only supposed to be for mailing stuff, but the USPS will send you tons of boxesâ€"and envelopes and labelsâ€"for free, with no shipping costs. The biggest ones you can order are only one cubic foot, but they're perfect for organizing smaller stuff. (They've even got shoe boxes so...
- Blog posts 2007-07-09
- How To Get Out of Your Cell Phone Contract for Free
- If you're a Sprint customer, but you want to switch providers to, say, AT&T iPhone or T-Mobile (HotSpot@Home), you may be able to get out of paying an early termination fee. That's because Sprint's raising the rate for roaming; if you pay for roaming in your plan, you can cite...
- Blog posts 2007-07-17
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