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- Public Services Company of Kuwait Chooses the AMC Technology Multi Channel Integration Suite to Integrate their Microsoft Dynamics CRM Application with their Nortel Contact Center
- RICHMOND, Va. -- Xcel a project of Public Services Company of Kuwait, dedicated to providing Health Insurance, BPO and Contact Center outsourcing, and IT solutions to its customers has selected the Multi Channel Integration Suite[TM] (MCIS[TM]) from AMC Technology to integrate their business critical CRM and Telephony Contact Center Solutions...
- Research articles 2008-05-19
- Contact Centers, CRM And VoIP Dominate Relevant Search Results On Google
- 2,210,000,000 Relevant Search Results For Contact Center Services Further Evidence That The Industry IS Alive And Well
- Research articles 2007-09-01
- FrontRange Solutions Acquires Cayo Communications; Purchase Fortifies CRM Market Leader's Contact Center Solution Offerings
- PLEASANTON, Calif. -- FrontRange Solutions, a global leader in service management and CRM software solutions for the Small-to-Medium Enterprise SME and Distributed Enterprise DE markets, formally announced today the acquisition of Cayo Communications, an innovative contact center solutions provider. The move fortifies FrontRange's delivery of its new Contact Center solutions...
- Research articles 2004-09-28
- Contact Center University Expands Educational Offerings Under New Name; Aspect Communications' Educational Group Delivers CRM Training to Global Industry
- Business Editors/High-Tech Writers
- Research articles 2000-08-01
- Siemens HiPath ProCenter Enterprise Solution Helps Improve First-Contact Resolution for Contact Centers and Integrates with Microsoft, SAP and Siebel CRM Applications
- BOCA RATON, Fla. -- Siemens Communications Inc. today announced HiPathR ProCenterTM Enterprise Version 7.0, a new Internet protocol-ready contact center solution designed to help enterprises improve first-contact resolution, drive up productivity and increase customer satisfaction. The solution includes pre-built integrations with front-office customer relationship management CRM applications from Microsoft Corp.,...
- Research articles 2006-04-24
- Talisma announces new versions of contact center and CRM suite. (CRM).(Brief Article)
- Talisma Corp. is shipping the latest versions of its Contact Center and CRM Suites. The CRM and Contact Center Suites include a redesigned .Net-architected Web client based on the Microsoft ASP.NET platform. XML is used as the medium of communicati Talisma Corp. is shipping...
- Research articles 2002-06-01
- AMC Technology Completes Reseller Agreement with Avaya Brazil for Contact Center and CRM Integration Solutions
- RICHMOND, Va. -- AMC Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, announced today that it has completed a reseller agreement with Avaya Brazil for the resale of the AMC Multi-Channel Integration Suite([TM]). With the addition of Brazil, AMC now has reseller agreements in place with...
- Research articles 2007-04-30
- Avaya's CRM enhancements. (Product Review).(Interaction Center 6.0)(Product Announcement)
- It still may be some time before we have fully-integrated Web/call centers, but increasingly, enterprises are seeking to add Web components to their contact center. The reasons have to do with both the migration toward IP-based voice/data convergen It still may be some time...
- Research articles 2002-07-01
- Best of show.
- Premier products and services honored at awards ceremony Call Centre and CRM Solutions Canada celebrated its 14th anniversary this March, adding to its roster of events the prestigious Best of Show awards. Eight well-deserving vendors set the Premier...
- Research articles 2002-05-01
- Siebel Makes Available CRM OnDemand Release 7
- Siebel Systems, Inc., a provider of business applications software, has announced the availability of Siebel CRIVl OnDemand Release 7. This release extends the capabilities of Siebel CRM OnDemand by providing the hosted contact center solution as a prebuilt option within hosted CRIVl, enabling enterprises and small to medium-sized businesses SMBs...
- Research articles 2005-05-01
- Onyx Software Introduces Its CRM System at AIU's Contact Center in
- Tokyo-based CRM solution vendor Onyx Software announced December 27 that its enterprise CRM system started its operation December 1 at AIU's contact center in Toyama City.
- Research articles 2004-12-29
- PacificNet Epro Expands New Contact Center Operation in China due to Significant Growth in Customer Demand for CRM Services; New Guangzhou Call Center Adds Revenue and 50% Operating Capacity
- HONG KONG -- PacificNet Inc. (Nasdaq:PACT), a leading provider of customer relationship management CRM, call center, interactive voice response IVR services and value-added services VAS in China, announced today that its PacificNet Epro ("Epro") subsidiary will launch a new 250-seat call center in Guangzhou, China, due to a significant increase...
- Research articles 2005-09-21
- Aberdeen Group Study Reports Successful Contact Centers Implementing New CRM Applications, Technologies and Best Practices
- Business Editors/High-Tech Writers
- Research articles 2002-10-29
- Onyx Software and Interactive Intelligence Deliver Integrated CRM and Contact Center Solution
- Business Editors/High-Tech Writers
- Research articles 2004-06-14
- Interactive Intelligence integrates with Microsoft CRM
- Interactive Intelligence Inc., a developer of software for IP telephony, contact center automation and unified communications, has announced that it now offers its interaction management software products for enterprises and contact centers pre-integrated with Microsoft Business Solutions CRM, The Interactive Intelligence software for enterprises, called Enterprise Interaction Center EIC, and...
- Research articles 2003-07-01
- Siemens Untethers Executives, Supervisors and Agents for Greater Effectiveness in and Out of the Contact Center; New Mobile CRM Features Coming to HiPath ProCenter Suites
- Business Editors/Technology Writers
- Research articles 2001-07-31
- E.piphany Hosts Webinar on the Convergence of Marketing and Service in the Contact Center; Online Event Moderated by CRM Magazine Editor-in-Chief Features Forrester Analyst
- SAN MATEO, Calif. -- E.piphany, Inc. (Nasdaq:EPNY), a leading provider of customer relationship management CRM solutions to consumer-oriented businesses, today announced that it will sponsor a free Webinar moderated by Ginger Conlon, Editor-in-Chief of CRM Magazine, on July 21st, 2004. The online event features Forrester analyst Elana Anderson and E.piphany...
- Research articles 2004-07-19
- DT, Alcatel plan CRM solution.
- SAN FRANCISCO--Genesys Telecommunications Laboratories Inc., a subsidiary of Alcatel, and Deutsche Telekom have announced Contact Routing Solutions, a range of managed services for customer contact centers. The companies said the new solution will SAN FRANCISCO--Genesys Telecommunications Laboratories Inc., a subsidiary of Alcatel,...
- Research articles 2001-04-02
- Lighthouse1 Selects Siebel CRM OnDemand as Strategic CRM and Contact Center Solution
- SAN MATEO, Calif. -- Siebel Systems, Inc. (Nasdaq:SEBL)
- Research articles 2005-11-15
- Envision Telephony Raises Red Flag Over Quality; New CRM Expert to Help Envision Customers Integrate Quality Monitoring to Increase Contact Center Effectiveness
- SEATTLE--BUSINESS WIRE--Oct. 25, 1999--
- Research articles 1999-10-25
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