<![CDATA[contact center and crm Resources | BNET]]> en-us <![CDATA[Public Services Company of Kuwait Chooses the AMC Technology Multi Channel Integration Suite to Integrate their Microsoft Dynamics CRM Application with their Nortel Contact Center]]> Mon, 19 May 2008 00:00:00 -0700 MSFT NT MSFT,NT <![CDATA[Contact Centers, CRM And VoIP Dominate Relevant Search Results On Google]]> Sat, 01 Sep 2007 00:00:00 -0700 GOOG GOOG <![CDATA[AMC Technology Completes Reseller Agreement with Avaya Brazil for Contact Center and CRM Integration Solutions]]> Mon, 30 Apr 2007 00:00:00 -0700 AV AV <![CDATA[Call Center Solutions For CRM And Contact Center Professionals]]> Mon, 01 Jan 2007 00:00:00 -0800 <![CDATA[Siemens HiPath ProCenter Enterprise Solution Helps Improve First-Contact Resolution for Contact Centers and Integrates with Microsoft, SAP and Siebel CRM Applications]]> Mon, 24 Apr 2006 00:00:00 -0700 MSFT SAP SI MSFT,SAP,SI <![CDATA[Lighthouse1 Selects Siebel CRM OnDemand as Strategic CRM and Contact Center Solution]]> Tue, 15 Nov 2005 00:00:00 -0800 <![CDATA[PacificNet Epro Expands New Contact Center Operation in China due to Significant Growth in Customer Demand for CRM Services; New Guangzhou Call Center Adds Revenue and 50% Operating Capacity]]> Wed, 21 Sep 2005 00:00:00 -0700 <![CDATA[Siebel Makes Available CRM OnDemand Release 7]]> Sun, 01 May 2005 00:00:00 -0700 <![CDATA[Is it time for real time? Recent debuts of real-time enterprise tools by Microsoft and AOL could help jump-start presence management in the contact center.(CRM TRENDS AND NEWS ANALYSIS)(customer relationship management)]]> Sun, 01 May 2005 00:00:00 -0700 MSFT MSFT <![CDATA[Onyx Software Introduces Its CRM System at AIU's Contact Center in]]> Wed, 29 Dec 2004 00:00:00 -0800 <![CDATA[CosmoCom Powers UniContact from I-Contact Solutions; Unified Product Combines Contact Center and CRM]]> Tue, 26 Oct 2004 00:00:00 -0700 <![CDATA[FrontRange Solutions Acquires Cayo Communications; Purchase Fortifies CRM Market Leader's Contact Center Solution Offerings]]> Tue, 28 Sep 2004 00:00:00 -0700 <![CDATA[E.piphany Hosts Webinar on the Convergence of Marketing and Service in the Contact Center; Online Event Moderated by CRM Magazine Editor-in-Chief Features Forrester Analyst]]> Mon, 19 Jul 2004 00:00:00 -0700 FORR FORR <![CDATA[Onyx Software and Interactive Intelligence Deliver Integrated CRM and Contact Center Solution]]> Mon, 14 Jun 2004 00:00:00 -0700 <![CDATA[Interactive Intelligence integrates with Microsoft CRM]]> Tue, 01 Jul 2003 00:00:00 -0700 MSFT MSFT <![CDATA[Strategies To Build On - Yes It Is CRM]]> Wed, 01 Jan 2003 00:00:00 -0800 <![CDATA[Aberdeen Group Study Reports Successful Contact Centers Implementing New CRM Applications, Technologies and Best Practices]]> Tue, 29 Oct 2002 00:00:00 -0800 <![CDATA[Interaction-Based CRM: How Innovation Transforms the Contact Center]]> Wed, 09 Oct 2002 00:00:00 -0700 ACN ACN <![CDATA[Avaya's CRM enhancements. (Product Review).(Interaction Center 6.0)(Product Announcement)]]> Mon, 01 Jul 2002 00:00:00 -0700 AV AV <![CDATA[Talisma announces new versions of contact center and CRM suite. (CRM).(Brief Article)]]> Sat, 01 Jun 2002 00:00:00 -0700