Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Monitronics, Security Industry Giant, Adopts NICE Solutions to Improve Performance and Customer Service; Adoption by a Former Dictaphone CRS Customer Reflects NICE's Market Leading Value-Add for the Contact Center
- RA'ANANA, Israel -- NICE Systems (Nasdaq:NICE), the global provider of advanced solutions that enable organizations to extract insight from interactions today announced it has received an order from Monitronics to adopt its industry leading contact center solution, and benefit from the expanded solution suite now offered by NICE to Dictaphone...
- Research articles 2005-07-28
- Genesys IP Contact Center Powers One of Europe's Most Advanced Contact Center Environments; Concensys Provides Outsourced IP-Based Customer Service for European Companies
- Business Editors/High-Tech Writers
- Research articles 2002-05-08
- Orange Selects Verint ULTRA Solution; Leading European Mobile Communications Provider Enhances Customer Service in 10 Contact Centers across France with ULTRA
- MELVILLE, N.Y. -- Verint Systems Inc. (NASDAQ:VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence, today announced that Orange, a division of France Telecom Group (NYSE: FTE), has selected Verint's ULTRA solution to help enhance the quality of the service it provides...
- Research articles 2005-02-23
- International Financial Data Services Drives Customer Service With KANA; KANA IQ for Web Self-Service Increases Effectiveness of Leading Financial Company's Contact Center
- MENLO PARK, Calif. -- KANA Software Inc. (Pinksheets: KANA.PK), a leading provider of service resolution management SRM solutions, today announced that International Financial Data Services UK IFDS, an award-winning provider of investor record keeping solutions for unit trusts, OEICs, PEPs, ISAs and Pensions, is implementing KANA IQ in a drive...
- Research articles 2005-11-28
- CosmoCom, Neocase Partner To Create Complete Virtual Customer Service Solution; Customers Get Pre-Integrated, On-Demand, Distributed Customer Service Contact Center
- MELVILLE, N.Y. & SAN FRANCISCO -- CosmoComTM, the leading provider of next generation, IP-based contact center technology, and Neocase Software, the collaborative customer operations specialists, today announced a global partnership to create the first complete virtual customer service center platform. Neocase and CosmoCom have integrated CosmoCall UniverseTM, a comprehensive contact...
- Research articles 2006-05-16
- KANA Study Reveals High Tech Industry Among First To Widely Adopt eCRM Solutions; High-Volume of Web-based Customer Service Keeps Contact Center Costs Low and Customer Satisfaction High
- Business/Technology Editors
- Research articles 2002-08-13
- Abbey Selects Verint ULTRA Solution; UK Financial Services Provider Enhances Customer Service Across Nine Contact Centers in the UK and India with ULTRA
- MELVILLE, N.Y. -- Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence, today announced that Abbey, part of Banco Santander Central Hispano (NYSE: STD), has selected Verint's ULTRATM solution to help enhance the quality of the service it...
- Research articles 2005-03-01
- Rock Hill Telephone Selects Blue Pumpkin PrimeTime for Contact Center Workforce Management; Improved Customer Service Levels Cited as Leading Benefit
- MOUNTAIN VIEW, Calif.--BUSINESS WIRE--Oct. 12, 1999--
- Research articles 1999-10-12
- Polyfoam Packers Selects Alcatel's OmniTouch Contact Center Suite For Improved Customer Service; Specialty Packaging Manufacturer Beefs Up Service by Revamping Its Call Center
- Business Editors
- Research articles 2002-04-09
- eGain Announces Free Best Practice Assessment for Enterprise Contact Centers to Recognize Customer Service Week
- eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, today announced a free Best Practice Assessment Study (eGain BPAS™) available to enterprise contact centers to support the Customer Service Week. Devoted to recognizing the importance of...
- Research articles 2007-10-02
- A comprehensive suite of web-based, multi-channel customer service applications.(Products To See At The Show)
- Booth #811 The E.piphany Service Suite--a comprehensive suite of Web-based, multi-channel customer service applications for the contact center and customer self-service--is the industry's first customer service solution designed from inceptio Booth #811 ...
- Research articles 2003-07-01
- Leading Retail Company in New Zealand Goes Live with Pivotal Contact Center; Warehouse Stationery Delivers Superior Customer Service Using Pivotal's Sensible CRM Software
- Business Editors & High Tech Writers
- Research articles 2002-03-06
- Genesys Introduces Universal Workflow to Support End-to-End Customer Service; New Solution Extends Leading Universal Queue Technology Beyond the Contact Center
- Business Editors & High Tech Writers
- Research articles 2000-10-24
- HVB Direkt Taps KANA's External-Facing eCRM Solution To Reduce Costs in the Contact Center; KANA Response Enables Automated and More Efficient Customer Service
- Business Editors/High-Tech Writers
- Research articles 2002-09-30
- Premier Provider of Guaranteed Overnight Freight Transport Elevates Customer Service with Nuasis IP Contact Center
- SAN JOSE, Calif. -- Kitty Hawk Cargo Chooses Pure IP Multimedia Capabilities for Improved Customer Service, Picks Nuasis over Aspect, Cisco, Nortel and Genesys
- Research articles 2004-06-24
- Leading Retail Company in New Zealand Goes Live with Pivotal Contact Center; Warehouse Stationery Delivers Superior Customer Service Using Pivotal's Sensible CRM Software.
- VANCOUVER, BRITISH COLUMBIA, Mar 6, 2002 VANCOUVER, BRITISH COLUMBIA, Mar 6, 2002
- Research articles 2002-03-06
- Improving Contact Centers Through Operational Processes: Deliver Superior Customer Service at Lower Costs - for Higher Profits
- Contact centers remain the crucial touchpoint in customer relationship management. To help their companies win additional customers and market share, they must give customers superior service while delivering measurable business value at low cost. Optimizing operational processes - in addition to customer delivery processes - helps contact centers meet these...
- White papers 2005-04-04
- Commercial Insurance Company: Next Generation Contact Center
- This commercial insurance company provides insurance, risk management and business continuity planning services for public entities, healthcare organizations and other businesses. The client wanted o become a high-performance company, maintain growth and more effectively respond to fluctuating market demands, the company needed to improve its customer service capabilities. Accenture quickly...
- Case studies
- A Transformed Contact Center Model Improves the Customer Experience and Drives Productivity: Fast and Attentive Customer Service Boosts Satisfaction
- This U.S.-based automaker wanted a robust CRM solution to support increasing numbers of customer contacts via phone, Web, e-mail and other channels. It also wanted to improve efficiencies and renew its focus on providing a superior customer experience. After evaluating the automaker's existing business processes and technologies, EDS selected Siebel's...
- Case studies
- Strategies To Build On - Yes It Is CRM
- There are steps one can take that offer a high likelihood of success and will move measurably toward the goal of better attracting and retaining valuable customers. It is a tough task, but it can be accomplished if approached one step at a time. Some of the steps include: Avoid...
- White papers 2003-01-01
- << Previous
- page 1 of 2
- Next >>
Refining Tags
Presented by American Express