<![CDATA[contact center and customer service Resources | BNET]]> en-us <![CDATA[eGain Announces Free Best Practice Assessment for Enterprise Contact Centers to Recognize Customer Service Week]]> Tue, 02 Oct 2007 00:00:00 -0700 EGAN EGAN <![CDATA[Witness Systems Unveils Next Generation of Workforce Optimization Software; Deeper Integrations to Impact 360 Solution Further Streamline Contact Center and Enterprise Customer Service Processes]]> Wed, 17 May 2006 00:00:00 -0700 <![CDATA[CosmoCom, Neocase Partner To Create Complete Virtual Customer Service Solution; Customers Get Pre-Integrated, On-Demand, Distributed Customer Service Contact Center]]> Tue, 16 May 2006 00:00:00 -0700 <![CDATA[International Financial Data Services Drives Customer Service With KANA; KANA IQ for Web Self-Service Increases Effectiveness of Leading Financial Company's Contact Center]]> Mon, 28 Nov 2005 00:00:00 -0800 KANA KANA <![CDATA[Monitronics, Security Industry Giant, Adopts NICE Solutions to Improve Performance and Customer Service; Adoption by a Former Dictaphone CRS Customer Reflects NICE's Market Leading Value-Add for the Contact Center]]> Thu, 28 Jul 2005 00:00:00 -0700 <![CDATA[Improving Contact Centers Through Operational Processes: Deliver Superior Customer Service at Lower Costs - for Higher Profits]]> Mon, 04 Apr 2005 00:00:00 -0700 EDS EDS <![CDATA[Make Your Customer Interactions More Efficient]]> Fri, 04 Mar 2005 00:00:00 -0800 <![CDATA[Abbey Selects Verint ULTRA Solution; UK Financial Services Provider Enhances Customer Service Across Nine Contact Centers in the UK and India with ULTRA]]> Tue, 01 Mar 2005 00:00:00 -0800 <![CDATA[Orange Selects Verint ULTRA Solution; Leading European Mobile Communications Provider Enhances Customer Service in 10 Contact Centers across France with ULTRA]]> Wed, 23 Feb 2005 00:00:00 -0800 <![CDATA[Premier Provider of Guaranteed Overnight Freight Transport Elevates Customer Service with Nuasis IP Contact Center]]> Thu, 24 Jun 2004 00:00:00 -0700 <![CDATA[A comprehensive suite of web-based, multi-channel customer service applications.(Products To See At The Show)]]> Tue, 01 Jul 2003 00:00:00 -0700 <![CDATA[Strategies To Build On - Yes It Is CRM]]> Wed, 01 Jan 2003 00:00:00 -0800 <![CDATA[HVB Direkt Taps KANA's External-Facing eCRM Solution To Reduce Costs in the Contact Center; KANA Response Enables Automated and More Efficient Customer Service]]> Mon, 30 Sep 2002 00:00:00 -0700 KANA KANA <![CDATA[KANA Study Reveals High Tech Industry Among First To Widely Adopt eCRM Solutions; High-Volume of Web-based Customer Service Keeps Contact Center Costs Low and Customer Satisfaction High]]> Tue, 13 Aug 2002 00:00:00 -0700 KANA KANA <![CDATA[Genesys IP Contact Center Powers One of Europe's Most Advanced Contact Center Environments; Concensys Provides Outsourced IP-Based Customer Service for European Companies]]> Wed, 08 May 2002 00:00:00 -0700 <![CDATA[Polyfoam Packers Selects Alcatel's OmniTouch Contact Center Suite For Improved Customer Service; Specialty Packaging Manufacturer Beefs Up Service by Revamping Its Call Center]]> Tue, 09 Apr 2002 00:00:00 -0700 ALA ALA <![CDATA[Leading Retail Company in New Zealand Goes Live with Pivotal Contact Center; Warehouse Stationery Delivers Superior Customer Service Using Pivotal's Sensible CRM Software.]]> Wed, 06 Mar 2002 00:00:00 -0800 <![CDATA[Leading Retail Company in New Zealand Goes Live with Pivotal Contact Center; Warehouse Stationery Delivers Superior Customer Service Using Pivotal's Sensible CRM Software]]> Wed, 06 Mar 2002 00:00:00 -0800 <![CDATA[Genesys Introduces Universal Workflow to Support End-to-End Customer Service; New Solution Extends Leading Universal Queue Technology Beyond the Contact Center]]> Tue, 24 Oct 2000 00:00:00 -0700 <![CDATA[Rock Hill Telephone Selects Blue Pumpkin PrimeTime for Contact Center Workforce Management; Improved Customer Service Levels Cited as Leading Benefit]]> Tue, 12 Oct 1999 00:00:00 -0700