<![CDATA[contact center and enterprise software Resources | BNET]]> en-us <![CDATA[TORO National Support Network]]> Fri, 21 Aug 2009 00:00:00 -0700 NIPNY NIPNY <![CDATA[Dynamics Collaborative Contact Center Demo]]> Tue, 18 Aug 2009 00:00:00 -0700 MSFT MSFT <![CDATA[RightNow Technologies, Inc. Q2 2009 Earnings Call Transcript]]> Wed, 29 Jul 2009 20:06:09 -0700 RNOW RNOW <![CDATA[The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise]]> Thu, 01 Mar 2007 00:00:00 -0800 AV AV <![CDATA[Customer Contact Transformation: An Accenture Perspective - Contact Center Metrics]]> Tue, 27 Feb 2007 00:00:00 -0800 ACN ACN <![CDATA[What Your Contact Center Metrics Aren't Telling You]]> Mon, 19 Feb 2007 00:00:00 -0800 ACN ACN <![CDATA["Super" Heroes: How Contact-Center Supervisors Can Transform Team Performance]]> Thu, 25 Jan 2007 00:00:00 -0800 ACN ACN <![CDATA[Maximizing Contact Center Vendor Performance]]> Thu, 25 Jan 2007 00:00:00 -0800 <![CDATA[Call Center Solutions For CRM And Contact Center Professionals]]> Mon, 01 Jan 2007 00:00:00 -0800 <![CDATA[IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]> Fri, 01 Dec 2006 00:00:00 -0800 <![CDATA[Transforming Customer Self-Service With Video]]> Thu, 01 Jun 2006 00:00:00 -0700 CSCO CSCO <![CDATA[Managing your Contact Center Requirements: Reviewing New Technology Management Options]]> Wed, 01 Feb 2006 00:00:00 -0800 AV AV <![CDATA[Expertise Location and the Contact Center]]> Mon, 17 Oct 2005 00:00:00 -0700 <![CDATA[An Analytical Approach to Workforce Management: Replacing Frustrating Traditional Reports With a Killer Application That Optimizes Staff and Contact Center Performance]]> Fri, 01 Jul 2005 00:00:00 -0700 <![CDATA[Citizen Contact Centers: Americans in Touch With Their Governments]]> Wed, 01 Jun 2005 00:00:00 -0700 <![CDATA[Creating Competitive Advantage for Medium Sized Businesses With Avaya Contact Center Express]]> Wed, 01 Jun 2005 00:00:00 -0700 AV AV <![CDATA[Improving Contact Centers Through Operational Processes: Deliver Superior Customer Service at Lower Costs - for Higher Profits]]> Mon, 04 Apr 2005 00:00:00 -0700 EDS EDS <![CDATA[Make Your Customer Interactions More Efficient]]> Fri, 04 Mar 2005 00:00:00 -0800 <![CDATA[Leveraging The Business Intelligence Inside Today's Contact Centers]]> Thu, 02 Dec 2004 00:00:00 -0800 <![CDATA[For The Customer's Sake, Don't Let Marketing Own The Contact Center]]> Thu, 05 Aug 2004 00:00:00 -0700