BNET Industries

Envision Telephony Inc.

is in the Technology Industry

  • Private
  • US
Dow Jones Description

For more than a decade, Envision has been a key player in the evolution of the call center. With technological innovation at our core, we've partnered with our customers to develop a powerful suite of call center software solutions that enable the contact center to turn customer interactions into a resource for enterprise growth. Our award-winning call center software solutions come from a rich history of technological innovations, establishing Envision as a pioneer in contact center performance. Customer requirements are the driving factor in the development of our call center software solutions. We partner with Global 2000 companies to understand their needs and provide them with call center solutions that aid in improving customer service, capturing critical intelligence from the customer and enhancing the performance of the entire enterprise. Our call center software solutions take agent development, call center efficiency and customer satisfaction to a new level, providing the business intelligence that drives enterprise growth. Our advanced call center software helps companies gather insight from their customers and give them solutions that help them understand, analyze and take action on that information. Built by a world-class development team, our proven call center software solutions are constructed on a scalable, open platform. This enables us to deliver powerful technology to our customers when and how it is needed and easily integrate it with existing...

Founder and CEO
Rodney Kuhn
Number of Employees 100
Contact Information

520 Pike St Ste 1600

Seattle, Washington 98101

envisioninc.com

1 206 225 0800

NAICS Code Custom Computer Programming Services: 541511

News & Analysis

contact center and envision telephony inc. - All News and Analysis

Decision Makers

Name (plus bio) Position
Rodney Kuhn Founder and CEO
Connie Smith Chief
Terry Koubele Senior Vice President of Call Center Services
David Wickler Vice President, Support & Service
Gary Rigsby Vice President, Finance & Operations
Ted Lubowsky Vice President, Sales & Marketing
Thomas Aiello Vice President of Worldwide Sales & Marketing
David Pennington Director of Product Management
Diane Williams Director, Marketing
Janice Evans Director, HR
Nancy Taplett Manager, Media & Analyst's Relations
Scott Bufkin

Envision was founded by Rodney Kuhn, a pioneer in the field of CTI and call center technology. Throughout his career, Kuhn has anticipated key industry trends and used his insight to create successful first-to-market products. Kuhn launched Envision in 1994 when he unveiled SoundByte Enterprise . The winner of several major industry awards, SoundByte Enterprise was the technology behind many of the nation's most successful call centers and it provided the foundation for Click2Coach , which launched in June 2000. Kuhn's vision also serves as the guiding force behind the development of Envision's newest solutions. Prior to founding Envision, Kuhn played an important role in defining computer telephony standards while developing CTI-enabled voice messaging products for Active Voice, a leading manufacturer of voice processing systems.

Organization Position Status
Envision Telephony Inc. Founder and CEO Current
Active Voice, LLC Former

Organization Position Status
Envision Telephony Inc. Chief Current

Organization Position Status
Envision Telephony Inc. Senior Vice President of Call Center Services Current

Organization Position Status
Envision Telephony Inc. Vice President, Support & Service Current
Honeywell International Inc. Former

Organization Position Status
Envision Telephony Inc. Vice President, Finance & Operations Current
Active Voice, LLC director of finance Former
Envision Telephony Inc. Director, Operations Former
Ernst & Young auditor Former

Organization Position Status
Envision Telephony Inc. Vice President, Sales & Marketing Current

Tom Aiello has more than two decades of experience in the contact center industry in sales management, marketing and business development. Most recently Aiello served as senior director of sales and channel development for Aspect Software, a leading provider of contact center solutions. At Aspect, Aiello was responsible for the sales of the company's performance optimization products distributed through both direct and indirect channels. Aiello also served as vice president of sales and channel development for CenterForce Technologies before it was acquired by Aspect. While at CenterForce, he was responsible for North American channel distribution strategy and alliances and was able to increase the channel from two to twenty partners. In addition, Aiello ran sales and marketing at RightForce, LLC.

Organization Position Status
Envision Telephony Inc. Vice President of Worldwide Sales & Marketing Current
Aspect Software, Inc. Senior Director Former

David Pennington oversees product direction and design for Envision and he manages the development and delivery of innovative, first-to-market software solutions. During a distinguished career in software management, Pennington established a reputation for excellence developing and marketing solutions that provide the highest levels of business value for customers. Effectively representing Envision's solutions to customers, prospects, and market analysts, Pennington is an advocate for advancing the value of coaching agents and its impact on improving the quality of customer interactions throughout the contact center industry. Before joining Envision, Pennington worked in the IBM Learning Services custom computer-based training group. There, he was in charge of program management for customer distributed learning projects and led the successful delivery of first-to-market solutions for custom application courseware training tools.

Organization Position Status
Envision Telephony Inc. Director of Product Management Current

Organization Position Status
Envision Telephony Inc. Director, Marketing Current

Organization Position Status
Envision Telephony Inc. Director, HR Current
Envision Telephony Inc. Director, HR Former

Organization Position Status
Envision Telephony Inc. Manager, Media & Analyst's Relations Current

Organization Position Status
Envision Telephony Inc. Current
BSQUARE Corporation Vice President of Professional Engineering Services Former
Interphase Corporation Director Former
Intermec, Inc. program manager Former
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