BNET Industries
Last Fiscal Year Sales:$750.0K
- Private
- US
Dow Jones Description
Founded in 1989 and headquartered in Pleasanton, CA., USA, FrontRange Solutions is a global market leader in the development and delivery of software applications tailored for the mid-market. Best known for its HEAT Service Desk and GoldMine CRM applications, FrontRange is also the developer of IT Service Management and Infrastructure Management solutions, enabling companies to unify their external and internal customer support businesses.
Vice President of The Infrastructure Management Group
Andy BurtonNumber of Employees 374
Peer Companies
NAICS Code Computer and Software Stores: 443120
Recent Events
-
FrontRange thrives in recession: Pleasanton tech firm talks of IPO
News & Analysis
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contact center and frontrange solutions inc. - All News and Analysis
FrontRange Solutions Delivers Enhanced IP Contact Center Solution; Latest Version of SME Leader's IP Contact Center Provides Solution Convergence and Quality Management for Enhanced Customer Experience and Reduced Call Center Costs
DUBLIN, Calif. -- FrontRange Solutions USA Inc., a global leader in service management, CRM, and voice application solutions for the growing and distributed enterprise markets, announced the availability of IP Contact Center 5.0 IPCC to the Communication Management solution family. The new version of FrontRange's Voice Over Internet Protocol-based VoIP...
FrontRange Solutions Teams With VegaStream On IP Contact Center Solution; VegaStream's Line of Vega SIP Gateways is Certified as the First Interoperable Product with the FrontRange IP Contact Center solution
PLEASANTON, Calif. -- FrontRange Solutions USA, Inc., has certified VegaStream's line of Vega SIP gateways as the first interoperable product for the FrontRange IP Contact Center IPCC solution. FrontRange Solutions, makers of the award-winning HEATR and GoldMineR products, and VegaStream, a leading Voice over IP VoIP gateway vendor for enterprises...
FrontRange Solutions Launches IP Contact Center 3.7; Latest Version of SME Leader's IP-based Contact Center Solution Reduces Telephony Costs, Increases Productivity
PLEASANTON, Calif. -- FrontRange Solutions, an international leader in Service Management, Customer Relationship Management CRM and customer contact technology, today announced the availability of its IP Contact Center 3.7 software suite. Sharing an integrated architecture with other FrontRange products, IP Contact Center helps small- to mid-size enterprises SMEs and distributed...
FrontRange Solutions Acquires Cayo Communications; Purchase Fortifies CRM Market Leader's Contact Center Solution Offerings
PLEASANTON, Calif. -- FrontRange Solutions, a global leader in service management and CRM software solutions for the Small-to-Medium Enterprise SME and Distributed Enterprise DE markets, formally announced today the acquisition of Cayo Communications, an innovative contact center solutions provider. The move fortifies FrontRange's delivery of its new Contact Center solutions...
FrontRange Solutions Expands Market Leadership With New IP Contact Center Product
Business Editors/High-Tech Writers
- 1
Decision Makers
| Name (plus bio) | Position |
|---|---|
| Andy Burton | Vice President of The Infrastructure Management Group |
| Christopher Ryan | Vice President, Worldwide Marketing |
| Franklin P Huang | Vice President, General Counsel |
| John O'Brien | Vice President, Asia Pacific |
| Keith Barr | Vice President, Development & It |
| Paul K Stedman | Vice President, Professional Services |
| David R. Smith | |
| Jim O'Gara | |
| Kevin Smith | |
| Kit Nolan | |
| Michael McCloskey | |
| Gary G. Greenfield | Director |
| Neil Garfinkel | Director |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Vice President of The Infrastructure Management Group | Current |
Description: Christopher Ryan is one of the nation's leading authorities on interactive and direct marketing for more than two decades with major marketing successes in the software, e-commerce, and financial services industries. He is Vice President, Worldwide Marketing, for FrontRange Solutions in Boulder, Colorado. He has held executive marketing positions with such leading organizations as GroupWorks, Saligent Software, Sybase, PeopleSoft, and Group1 Software. Ryan is a much sought-after speaker on marketing and technology and has presented at hundreds of seminars and conferences. His articles have appeared in numerous business publications, including DM Magazine, Target Marketing, DM, Direct, BMA, and the Interactive Marketing Journal. His previous books have included The Master Marketer and Virtual Marketing.
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Vice President, Worldwide Marketing | Current |
| The Direct Marketer's Bookshop | Current |
Franklin P. Huang is responsible for all legal affairs of FrontRange. Prior to FrontRange, he led the in-house legal departments at Genesys Telecommunications and Kana Communications, helping both companies launch their respective initial public offerings and grow as public companies. Frank also served as a corporate attorney with the law firm of Brobeck, Phleger & Harrison representing emerging growth companies, venture capitalists and investment banks with emphasis on venture financings, mergers and acquisitions and public offerings. He has also served as a quantitative research analyst in Salomon Brothers' mortgage research group in New York.
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Vice President, General Counsel | Current |
| Frontrange Heat and Itsm | Vice President, General Counsel | Current |
| Goldmine Enterprise | Vice President, General Counsel | Current |
| Frontrange IT Service Management Software | Vice President, General Counsel | Current |
| Brobeck, Phleger & Harrison | Corporate Attorney | Former |
| Salomon Brothers | Research Analyst | Former |
| Brobeck, Phleger & Harrison LLP | Corporate Attorney | Former |
| Kana Communications, Inc. | Former |
John O'Brien oversees the growth of FrontRange Solutions' business throughout the Asia Pacific region. Markets include the Association of Southeast Nations (ASEAN), North Asia, and India. John brings a wealth of experience to FrontRange, including a history of success at Genesys Telecom where he established and built the Asia Pacific region. John will lead FrontRange's Asia Pacific Expansion Strategy, including penetration of Japan, Korea, Southeast Asia, and China.
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Vice President, Asia Pacific | Current |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | President | Current |
| Sento Corporation | CIO | Current |
| Frontrange Solutions, Inc. | Vice President, Development & It | Current |
| Echopass Corporation | co-founder | Current |
| Echopass Corporation | CEO | Former |
| Frontrange Solutions, Inc. | Software Development Veteran | Former |
| Organization | Position | Status |
|---|---|---|
| Goldmine Enterprise | Vice President, Professional Services | Current |
| Frontrange Heat and Itsm | Vice President, Professional Services | Current |
| Frontrange IT Service Management Software | Vice President, Professional Services | Current |
| Frontrange Solutions, Inc. | Vice President, Professional Services | Current |
| PricewaterhouseCoopers | Former | |
| Cambridge Technology Partners | Former | |
| MIT Sloan School of Management | MBA | Former |
| University of Colorado | BS | Former |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Current | |
| 3Com Corporation | Former |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Current | |
| Digital Equipment Corporation | Former |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Current | |
| Manugistics Group, Inc. | Vice President of Solutions Management | Former |
| Manugistics Group, Inc. | Director of Product Marketing | Former |
| Manugistics Group, Inc. | Business Manager | Former |
| Johnson Space Center | Former |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Current | |
| Campbell Soup Company | Former |
| Organization | Position | Status |
|---|---|---|
| Goldmine Enterprise | Chief Executive Officer | Current |
| Frontrange Heat and Itsm | Chief Executive Officer | Current |
| Frontrange IT Service Management Software | Chief Executive Officer | Current |
| Emediate Networks, Inc | Most Recently Chief Executive Officer , Kana Communications, Inc | Current |
| Frontrange Solutions, Inc. | Current | |
| WaveFront Technologies | Chairman Kana Communications | Current |
| Emediate Networks, Inc | Board of Directors | Current |
| WaveFront Technologies | CFO | Former |
| NetApp Inc. | CFO | Former |
| NetApp Inc. | Vice President of Operations | Former |
| Everex Systems, Inc. | Controller | Former |
| WaveFront Technologies | Board of Directors | Former |
| Santa Clara University | B.S. In Business Administration | Former |
"In his role as Chairman, Chief Executive Officer and President, Mr. Greenfield is overseeing a number of initiatives designed to achieve greater operating efficiencies across the company and to solidify Avid’s position as a world leader in designing and developing innovative content creation, media production and broadcast solutions. Mr. Greenfield is a proven senior executive with multidisciplinary experience in high technology. Prior to joining Avid in December 2007, Mr. Greenfield was CEO of GXS, Inc. from 2003 to 2007, a leading worldwide provider of business-to-business integration, synchronization and collaboration solutions. Since December 2003, he had also been an operating partner with Francisco Partners, a leading technology-focused private equity firm. Previously, Mr. Greenfield served as CEO of Peregrine Systems, Inc. where he managed the restructuring of that company’s business. He has also served as president and CEO of MERANT and CEO of INTERSOLV, which merged with Micro Focus to form MERANT. He has experience growing businesses both organically and through acquisition, managing development, marketing and operations, and serving diverse customers from small businesses to the Fortune 500. Mr. Greenfield earned a Bachelor of Science degree from the U.S. Naval Academy, a Master of Science Administration degree from George Washington University, and a Master of Business Administration degree from Harvard Business School. "
| Organization | Position | Status |
|---|---|---|
| Avid Technology, Inc. | President & Chief Executive Officer | Current |
| Intellitactics, Inc. | Chairman | Current |
| Avid Technology, Inc. | Chairman | Current |
| ADERANT | Director | Current |
| Novell, Inc. | Board of Directors | Current |
| Frontrange Solutions, Inc. | Director | Current |
| Mobius Management Systems, Inc. | Board of Directors | Current |
| Managed Objects Inc. | Board of Directors | Current |
| Norwood School | Board of Directors | Current |
| Hyperion Solutions Corporation | Director | Current |
| Merant | CEO | Former |
| GXS | Chief Executive Officer | Former |
| Micro Focus | CEO | Former |
| Peregrine Systems, Inc. | CEO | Former |
| Merant | President | Former |
| Peregrine Systems, Inc. | President | Former |
| Micro Focus | President | Former |
| Francisco Partners | President | Former |
| Sage Software | Vice President of Marketing | Former |
| Vocus, Inc. | Board of Directors | Former |
| Peregrine Systems, Inc. | Director | Former |
| The George Washington University | Master | Former |
| Harvard Business School | Master of Business Administration Degree | Former |
| The George Washington University | Bachelor of Science Degree | Former |
| United States Naval Academy | Bachelor of Science Degree | Former |
A founder of Francisco Partners, Neil Garfinkel, has acquired considerable experience leading the technology investments of private equity firms. Garfinkel's experience also includes a career as an attorney with Wilson Sonsini Goodrich and Rosati in Palo Alto and with Cravath, Swaine & Moore in New York. He serves on the boards of directors of AKQA, FrontRange Solutions, Office Tiger, WebTrends and the US-India Venture Capital Association, and is a past director of IMPAC Medical Systems, which was acquired by Elekta AB. Garfinkel earned an AB from Harvard College and a JD from Columbia University.
| Organization | Position | Status |
|---|---|---|
| Lynx Medical Systems, Inc. | Founder of Francisco Partners | Current |
| US-India Venture Capital Association | Past Director | Current |
| Impac Medical Systems, Inc. | Past Director | Current |
| US-India Venture Capital Association | Director | Current |
| Frontrange Solutions, Inc. | Director | Current |
| Darwin Partners, Inc. | Board of Directors | Current |
| Ex Libris, Inc. | Board of Directors | Current |
| Officetiger LLC | Director | Current |
| Lynx Medical Systems, Inc. | Director | Current |
| Dextrys | Board of Directors | Current |
| Friedman Fleischer & Lowe, LLC | Managing Director | Former |
| Francisco Partners | Founder | Former |
| Francisco Partners | Partner | Former |
| Wilson Sonsini Goodrich & Rosati | Attorney | Former |
| Webtrends, Inc. | Director | Former |
| Columbia University Law School | J.D | Former |
| Columbia University | Jd | Former |
| Harvard College | Ab | Former |
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Avid to Present at Investor Conferences in September
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