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Frost & Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents.
Vice President, Global Marketing
Bill ArcherNAICS Code Vocational Rehabilitation Services: 624310
Recent Events
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DDN Scalable Storage Technology Recognized by Frost & Sullivan
News & Analysis
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contact center and frost & sullivan - All News and Analysis
Frost & Sullivan Recognizes Teleperformance's Innovation and Advancement in the Contact Center Outsourcing Market
- 2008-01-23
PALO ALTO, Calif. -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan presents Teleperformance with the 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award.
NICE Recognized By Gartner And Frost & Sullivan
- 2007-11-01
NICE Systems has announced that it is the recipient of the prestigious 2007 Market Leadership Award for Excellence in Nordi American contact center quality management solutions from Frost & Sullivan. The analyst firm cited NICE as number one in its industry report. Additionally, research and analysis company Gartner has also...
Transera to Present With TiVo and Frost & Sullivan on Virtual Contact Centers
- 2007-10-15
SUNNYVALE, Calif. -- Transera[TM] Communications, the first company to offer an adaptive on-demand virtual contact center solution, today announced that it will present this week alongside TiVo and Frost & Sullivan in an eBroadcast covering contact center trends.
Nuasis Wins Frost & Sullivan Award for Entrepeneurial Company
- 2006-04-01
"The innovative strength of the NuContact Center solution coupled with sound business strategies have helped Nuasis garner wide customer acceptance, and carve a place for itself in a highly competitive contact center marketplace. The on-going migration to IP, and inevitable movement towards Pure IP solutions within contact centers, places Nuasis...
Empirix Receives 2005 Contact Center Technology Leadership of the Year Award from Frost & Sullivan; Empirix recognized for its innovative Contact Center Testing and Management solutions
- 2005-09-22
BEDFORD, Mass. -- EmpirixR Inc., which provides testing, monitoring and management solutions for VoIP, voice and Web, announced today that it has won the 2005 Customer Contact Center Testing & Management Technology Leadership of the Year Award from research firm Frost & Sullivan. The award recognizes Empirix's revolutionary Hammer Contact...
Frost & Sullivan Product Line Strategy Award Goes to Aspect Communications for Aspect Uniphi Suite Contact Center Operating Environment; Aspect as Recipient Exhibits Maximum Insight Into Customer Needs and Product Demands
- 2005-06-28
PALO ALTO, Calif. -- Frost & Sullivan, an international research firm that provides consulting services on emerging high-technology and industrial markets, recently analyzed the North American ACD systems market and selected Aspect Communications Corporation (Nasdaq:ASPT) as the recipient of its 2005 Product Line Strategy Award for AspectR Uniphi Suite. The...
Frost & Sullivan Recognizes Convergys with 2004 Contact Center Outsourcing Market Leadership Award; Convergys Named North American Industry Leader for Second Consecutive Year
- 2005-05-02
PALO ALTO, Calif. & CINCINNATI -- Frost & Sullivan, a global leader in growth consulting, announced today that it has recognized Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, with its 2004 Market Leadership Award.
Frost & Sullivan Names Concerto Software 'Company of the Year'; Award Recognizes Company's Excellence as Single Recipient in Contact Center Space
- 2003-01-22
Business Editors/High-Tech Writers
Rockwell FirstPoint Contact's Terry Murphy Named Contact Center Industry CEO of the Year by Frost & Sullivan
- 2003-01-16
Business Editors/High-Tech Writers
IP contact centers: don't get no respect? (IP Call Centers).(Internet Protocol)(Brief Article)
- 2002-07-01
While Internet Protocol IP is fast becoming the key infrastructure technology for contact center telephony systems, the sector is struggling to overcome negative publicity and lack of knowledge, according to research. Still, the future for IP con While Internet Protocol IP is fast becoming...
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Decision Makers
| Name (plus bio) | Position |
|---|---|
| Bill Archer | Vice President, Global Marketing |
| Ken Herbert | Vice President, Global Business and Financial Serv |
| Lori Salazar-Malone | Director of Sales, North America |
| Danielle White | Corporate Communications, Global Manager |
| Matt Cadby | Frost & Sullivan Global Data Collection Manager |
| Janani Sankaran | Frost & Sullivan Business & Financial Services Ana |
| John Raspin | Frost & Sullivan's Energy and Environment Practice |
| Ronald Gruia | Analyst |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| David B. Frigstad | Chairman |
| Organization | Position | Status |
|---|---|---|
| Frost & Sullivan | Vice President, Global Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Frost & Sullivan | Vice President, Global Business and Financial Serv | Current |
| Organization | Position | Status |
|---|---|---|
| Frost & Sullivan | Director of Sales, North America | Current |
| Organization | Position | Status |
|---|---|---|
| Frost & Sullivan | Corporate Communications, Global Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Frost & Sullivan | Frost & Sullivan Global Data Collection Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Frost & Sullivan | Frost & Sullivan Business & Financial Services Ana | Current |
| Organization | Position | Status |
|---|---|---|
| Frost & Sullivan | Frost & Sullivan's Energy and Environment Practice | Current |
Ronald Gruia is the Program Leader, Enterprise Solutions and Senior Telecom Analyst at Frost & Sullivan, where he covers topics such as VoIP, triple play services, IMS, and carrier messaging platforms. He is a frequent speaker at conferences such as VON, IPComm, 3GSM, Supercomm, Intel Communications Summit, and IP World Canada. Ronald also writes articles for various publications, appears on Report on Business Television (Canada), and is often quoted in publications including Business Week, Forbes, Chicago Tribune, National Post, Globe&Mail and Washington Post. He is an MIT graduate in Electrical Engineering, and has accumulated years of experience in the telecom industry (held several roles at Nortel Networks' Enterprise Division, where he earned a U.S. patent).
| Organization | Position | Status |
|---|---|---|
| Von Canada | Program Leader, Senior Strategic Analyst, Emerging Communications Solutions, Frost & Sullivan | Current |
| Frost & Sullivan | Analyst | Current |
| National Post | Current | |
| Chicago Tribune Company | Current | |
| Nortel Networks Corporation | Former |
| Organization | Position | Status |
|---|---|---|
| Frost & Sullivan | Chairman | Current |
Executive News
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EBay hangs up on failed Skype strategy
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Surging Sales of Apple iPods, iPhones Boost Profit and Revenue
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GIL Global - Frost & Sullivan's Growth, Innovation and Leadership Global Congress Comes to Latin America
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Ottawa unlikely to block Nortel deal
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Optimism Rises for Nortel Sell-Offs
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Optimism Rises for Nortel Unit Sell-Offs
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Optimism Rises for Nortel Unit Sell-offs
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Nortel-Microsoft alliance set to change as Avaya snaps up UC offering
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