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- Genesys selected as Company of the Year in Customer Service by Frost & Sullivan for 2008 North American Contact Center Applications.
- M2 PRESSWIRE-22 February 2008-Alcatel-Lucent: Genesys selected as Company of the Year in Customer Service by Frost & Sullivan for 2008 North American Contact Center ApplicationsC1994-2008 M2 COMMUNICATIONS LTD RDATE:22022008 Paris -- Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company...
- Research articles 2008-02-22
- Empirix Receives 2005 Contact Center Technology Leadership of the Year Award from Frost & Sullivan; Empirix recognized for its innovative Contact Center Testing and Management solutions
- BEDFORD, Mass. -- EmpirixR Inc., which provides testing, monitoring and management solutions for VoIP, voice and Web, announced today that it has won the 2005 Customer Contact Center Testing & Management Technology Leadership of the Year Award from research firm Frost & Sullivan. The award recognizes Empirix's revolutionary Hammer Contact...
- Research articles 2005-09-22
- North American Contact Center Applications Markets Poised for Greater Growth
- PALO ALTO, Calif. -- The North American contact center applications markets made considerable progress in 2006, growing by a healthy 6.9 percent. Although inbound contact routing ICR is the dominant component of the applications market, the interactive voice response systems IVR and multimedia systems MM markets are likely to achieve...
- Research articles 2008-02-12
- Understand the Challenges Faced by the South Korean Contact Center Market
- DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c46017) has announced the addition of Asia Pacific Contact Center Market - End-User Analysis - South Korea to their offering. This Frost & Sullivan research service entitled "Asia Pacific Contact Center Market - End User Analysis - South Korea" provides an end-user perspective...
- Research articles 2006-11-28
- Contact Center Telecom Vendors Need to Provide Complete Solutions to Stay Competitive
- DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c46513) has announced the addition of Frost & Sullivan's new report: Asia Pacific Contact Center Market - End-User Analysis - Malaysia to their offering. * This research service entitled Asia Pacific Contact Center Market - End User Analysis - Malaysia provides an end-user...
- Research articles 2006-12-06
- Frost & Sullivan Recognizes Teleperformance's Innovation and Advancement in the Contact Center Outsourcing Market
- PALO ALTO, Calif. -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan presents Teleperformance with the 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award.
- Research articles 2008-01-23
- Frost & Sullivan Names Knowlagent Market Leader for Contact Center E-Learning
- Business Editors/High-Tech Writers ATLANTA--BUSINESS WIRE--Oct. 31, 2002 464% Revenue Growth, Integration Core Competency and Unique PROPEL Methodology Contribute to Leadership Recognition Knowlagent, the exclusive provider of contact center e-Learning solutions that align employee performance with company objectives, announced today that leading industry analyst organization, Frost &...
- Research articles 2002-10-31
- Growing Need for Single Unified Contact Center Solutions Provides US Vendors with Several Growth Opportunities.
- M2 PRESSWIRE-18 June 2007-Research and Markets: Growing Need for Single Unified Contact Center Solutions Provides US Vendors with Several Growth OpportunitiesC1994-2007 M2 COMMUNICATIONS LTD RDATE:20062007 Research and Markets (http://www.researchandmarkets.com/reports/c59998) has announced the addition of Frost & Sullivan's new report: North...
- Research articles 2007-06-18
- TELEPERFORMANCE : Frost & Sullivan Recognizes Teleperformance's Innovation and Advancement in the Contact Center Outsourcing Market
- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan presents Teleperformance with the 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award. This Award is in recognition of Teleperformance's solid security foundation (network, applications and desktop) and industry-leading security...
- Research articles 2008-01-23
- Frost & Sullivan Recognizes Convergys for Its Outstanding Consultancy Strategies and Dominance of the North American Contact Center Outsourcing Market
- PALO ALTO, Calif. -- Based on its recent analysis of the North American contact center outsourcing market, Frost & Sullivan recognizes Convergys Corporation (NYSE: CVG) with the 2007 North American Frost & Sullivan Award for Market Leadership in recognition of its effective penetration strategy, consultancy services, and solid leadership position...
- Research articles 2008-03-06
- NICE Recognized By Gartner And Frost & Sullivan
- NICE Systems has announced that it is the recipient of the prestigious 2007 Market Leadership Award for Excellence in Nordi American contact center quality management solutions from Frost & Sullivan. The analyst firm cited NICE as number one in its industry report. Additionally, research and analysis company Gartner has also...
- Research articles 2007-11-01
- Transera to Present With TiVo and Frost & Sullivan on Virtual Contact Centers
- SUNNYVALE, Calif. -- Transera[TM] Communications, the first company to offer an adaptive on-demand virtual contact center solution, today announced that it will present this week alongside TiVo and Frost & Sullivan in an eBroadcast covering contact center trends.
- Research articles 2007-10-15
- Davox Recognized as the Market Leader for Outbound Contact Center Solutions in High-Growth Asia-Pacific Region
- Business/Technology Editors WESTFORD, Mass.--BUSINESS WIRE--Sept. 26, 2001 Davox Corporation (NASDAQ: DAVX), a proven provider of customer interaction management CIM solutions, has been recognized as the leading provider of outbound contact center solutions in the Asia-Pacific market by international marketing, consulting and training company, Frost & Sullivan. According to...
- Research articles 2001-09-26
- Analytics Tools Scramble the Marketplace for Contact Center Software
- PALO ALTO, Calif. -- The Contact Center Group at Frost & Sullivan is pleased to announce its 2007 Quarterly Analyst Briefing Presentation on the Contact Center Software market to be held on Thursday September 27, 2007 at 12:00pm CDT / 1:00pm EDT. Advancing analytics technology and mergers continue to...
- Research articles 2007-09-24
- Frost & Sullivan Names Transera's Seratel 2007 North American Contact Center Product of the Year
- CUPERTINO, Calif. -- Transera[TM] Communications, the first company to offer an on-demand call management solution for distributed agents, announced today that Frost & Sullivan named its cornerstone solution, Seratel[TM], the 2007 North American Contact Center Product of the Year. The Award is presented each year to the company that has...
- Research articles 2007-01-29
- Verint receives Frost & Sullivan Growth Strategy Leadership Award for India; Award recognizes success of ULTRA actionable intelligence suite in Indian contact center market.
- M2 PRESSWIRE-8 November 2005-Verint Systems: Verint receives Frost & Sullivan Growth Strategy Leadership Award for India; Award recognizes success of ULTRA actionable intelligence suite in Indian contact center marketC1994-2005 M2 COMMUNICATIONS LTD RDATE:07112005 Melville, NY - Verint Systems Inc. (NASDAQ: VRNT),...
- Research articles 2005-11-08
- Analyze the Technology Investment Priorities of the Contact Center Market in Singapore.
- M2 PRESSWIRE-27 November 2006-Research and Markets: Analyze the Technology Investment Priorities of the Contact Center Market in Singapore.C1994-2006 M2 COMMUNICATIONS LTD RDATE:28112006 Dublin: Research and Markets (http://www.researchandmarkets.com/reports/c46021) has announced the addition of Asia Pacific Contact Center Market - End-User Analysis...
- Research articles 2006-11-27
- Understand the Challenges Faced by the South Korean Contact Center Market.
- M2 PRESSWIRE-27 November 2006-Research and Markets: Understand the Challenges Faced by the South Korean Contact Center MarketC1994-2006 M2 COMMUNICATIONS LTD RDATE:28112006 Dublin: Research and Markets (http://www.researchandmarkets.com/reports/c46018) has announced the addition of Asia Pacific Contact Center Market - End-User Analysis -...
- Research articles 2006-11-27
- Research and Markets: Gain Insight Into the North American Contact Center Applications Market
- DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c80896) has announced the addition of "North American Contact Center Applications Markets" to their offering. This Frost & Sullivan research titled North American Contact Center Applications Markets provides an overview of the current and forecast spending on contact center applications technologies, breakdown of...
- Research articles 2008-01-28
- Title: gain insight in to the North American Contact Center Applications Market.
- M2 PRESSWIRE-28 January 2008-Research and Markets: Title: gain insight in to the North American Contact Center Applications MarketC1994-2008 M2 COMMUNICATIONS LTD RDATE:28012008 Dublin: Research and Markets (http://www.researchandmarkets.com/reports/c80896) has announced the addition of "North American Contact Center Applications ...
- Research articles 2008-01-28
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