<![CDATA[contact center and genesys telecommunications laboratories Resources | BNET]]> en-us <![CDATA[Next-Generation IP Contact Center Solutions Continue to Gain Momentum as Acme Packet Welcomes Genesys into Pinnacle Partner Program]]> Mon, 17 Mar 2008 00:00:00 -0700 <![CDATA[Genesys Survey Examines Activities of Successful Contact Centers]]> Fri, 01 Feb 2008 00:00:00 -0800 <![CDATA[Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2007 Contact Center Infrastructure Report for EMEA]]> Wed, 14 Nov 2007 00:00:00 -0800 <![CDATA[Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2007 Contact Center Infrastructure Report for Asia/Pacific]]> Tue, 02 Oct 2007 00:00:00 -0700 <![CDATA[Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2007 Contact Center Infrastructure Report for North America]]> Thu, 30 Aug 2007 00:00:00 -0700 <![CDATA[Empirix Launches New Testing and Monitoring Solution for Genesys Environment, Allowing Enterprises to Deploy Contact Centers Faster]]> Mon, 26 Mar 2007 00:00:00 -0700 <![CDATA[Genesys Makes Video Available In The Contact Center]]> Thu, 01 Mar 2007 00:00:00 -0800 <![CDATA[Call Center Agent Satisfaction Key To Customer Loyalty]]> Sun, 01 Oct 2006 00:00:00 -0700 <![CDATA[Contact centers: model maturity.(ON THE SCENE)]]> Tue, 01 Aug 2006 00:00:00 -0700 <![CDATA[Genesys Releases Contact Center Suite Version 7.2]]> Thu, 01 Jun 2006 00:00:00 -0700