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- New Empirix Solution Manages Performance and Voice Quality of IP-Based Contact Centers; OneSight for Cisco Unified Contact Center Measures Quality of Service from Agents' and Callers' Perspectives
- BEDFORD, Mass. -- EmpirixR Inc., which helps organizations adopt complex communications solutions with confidence, launched today a proactive application monitoring solution for Cisco Systems' Unified Contact Center solutions. Called OneSight for Cisco Unified Contact Center, it enables IT professionals to monitor, manage and report on performance, availability and security of...
- Research articles 2006-06-26
- Intervoice Demonstrates Continued Momentum with IP Contact Center
- Channel Partner Interest in IP-based Contact Center Product Aligns with Company Vision and Current Market Trends
- Research articles 2007-06-12
- IP contact centers: side-by-side; We compared their architectures, interfaces and multimedia support. Here's how the leading vendors' IP contact centers stack up.(BCR TEST)(Internet protocol)(Avaya Interaction Center 7.0, Avaya Contact Center Express 2.1,
- The right IP contact center can make potential new customers go away happy. A conventional "Your call is important to us ..." call center--in today's age of Internet gratification--will likely just make them go away. Take a conventi ...
- Research articles 2005-08-01
- FrontRange™ IP Contact Center and Ticomix Win ICCM 2006 Best of Show Award
- DUBLIN, Calif. -- Collaboration provides win in Contact Management Systems category for being "truly at the forefront of innovation and leadership in the contact center industry"
- Research articles 2006-08-31
- Next-Generation IP Contact Center Solutions Continue to Gain Momentum as Acme Packet Welcomes Genesys into Pinnacle Partner Program
- ORLANDO, Fla. -- Acme Packet[R] (NASDAQ: APKT), the leader in session border control solutions, today announced that Genesys Telecommunications Laboratories Genesys has joined Acme Packet's Pinnacle Partner Program to help enable the delivery of IP-based contact center solutions. The partnership offers further evidence of the growing momentum of IP transformation...
- Research articles 2008-03-17
- Avaya aims at mid-size contact center.(PRODUCT REVIEW)(Product/Service Evaluation)
- Up to now, everyone's been asking, "What's the application for IP telephony?" But increasingly, in Avaya's world, the question is best phrased as, "What's the platform for the IP call center application?" In other words, the ap Up to now, everyone's been asking,...
- Research articles 2004-12-01
- Concerto Software Enhances its Flexibility Without Compromise Strategy through New IP Functionality; Several Principal Products Will Offer Additional VoIP Capabilities
- WESTFORD, Mass. -- Concerto SoftwareR, a leading provider of contact center solutions, today announced it is extending Voice over Internet Protocol VoIP functionality in several of Concerto's principal products with new releases scheduled to be launched in the next two quarters. E[acute accent]"The flexibility of IP allows contact centers to...
- Research articles 2005-09-13
- IRMC to Deploy Cisco Unified Contact Center for its 5,500 Agents Worldwide; IP-Based System to Centralize Contact Center Management and Reduce Costs
- SAN JOSE, Calif. -- Cisco SystemsR (NASDAQ:CSCO) today announced that IRMC will standardize on the CiscoR Unified Contact Center along with the Cisco Unified Outbound Dialer for its more than 5,500 contact center agents worldwide. By implementing Cisco's standards-based IP software to replace its legacy equipment, IRMC plans to streamline...
- Research articles 2006-08-21
- Interactive Intelligence Adds Contact Center and IP Telephony Capabilities to Microsoft Office Communications Server Environments
- INDIANAPOLIS -- Interactive Intelligence Inc. (Nasdaq: ININ) is releasing an integrated solution that combines its all-in-one IP communications software platform with Microsoft Office Communications Server 2007. The integration is designed to help organizations communicate more effectively by adding contact center and IP telephony functionality to OCS environments.
- Research articles 2008-05-13
- Net Care to Launch IP Contact Center Integration Service; Cisco Systems and HP Japan Convert Their Own Contact Centers to IP And Turn That Know-How into a New Service
- TOKYO -- Internet Initiative Japan Inc. (IIJ, NASDAQ: IIJI, Tokyo Stock Exchange Mothers: 3774), one of Japan's leading Internet-access and comprehensive network solutions providers, today announced that in April 2006, Net Care, Inc. (Net Care; headquarters: Chiyoda-ku, Tokyo; president and CEO: Koichi Suzuki), IIJ's 52.5% owned subsidiary, will launch an...
- Research articles 2006-02-22
- Nuasis Webcast Spotlights the IT Department's Role in IP Contact Centers; Principal Analyst Drew Kraus Discusses IT's Ability to Meet the Challenge of IP-based Contact Centers
- MOUNTAIN VIEW, Calif. -- NuasisTM Corporation, the IP contact center company, announces that online registration is open for next week's webcast titled "Meeting the Challenge of IP-based Contact Centers" featuring expertise from Gartner Dataquest.
- Research articles 2005-06-08
- Envision and Nuasis Partner to Deliver IP-based Contact Center Solutions; Companies' Shared Vision and Innovative Solutions Enhance Customer Experience Reducing Costs and Improving Enterprise Performance
- SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced a sales partnership with Nuasis Corporation to deliver robust, integrated IP-based solutions that streamline operations and drive business performance.
- Research articles 2006-05-17
- Cisco IP Contact Center Solutions to Be Deployed by Cox Communications; Cox Named Cisco's 3000th IP Contact Center Customer
- SAN JOSE, Calif. -- Cisco Systems, Inc. today announced that Cox Communications will standardize on Cisco Internet Protocol Contact Center IPCC solutions to provide customer service and support to its subscribers. By implementing Cisco's standards-based IP software, Cox plans to transform business processes by streamlining management of its distributed contact...
- Research articles 2006-02-21
- Nuasis Launches Webcast Series Highlighting IP Contact Center Customer Deployments; First Webcast in the Series Asks — Offshore? Onshore? Unsure?
- MOUNTAIN VIEW, Calif. -- NuasisTM Corporation, the IP contact center company, announces that online registration is now open for a three-part webcast series titled "Customers Rave About VoIP Success in the Contact Center." The three-part series will feature Nuasis customers who have implemented IP technology within the past two years...
- Research articles 2005-05-18
- FrontRange Unveils New Help Desk Capabilities Using Voice Applications; IP Contact Center offers HEAT® users major workflow and efficiency enhancements
- DUBLIN, Calif. -- FrontRange Solutions, a global leader in IT Service Management, Communication Interaction Management, and Customer Relationship Management CRM solutions for small to mid-sized enterprises SME and distributed enterprises, announced today the general availability of version 5.0.3 of IP Contact Center IPCC, the communications interaction management solution which provides...
- Research articles 2006-09-12
- Aspect Software Increases Localization and Expands Capabilities With Latest Release of Aspect Unified IP
- Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced that on 27 December 2007, Aspect® Unified IPTM 6.5.1 will be generally available. This latest version of the product includes localization for German, Japanese, Colombian Spanish, Portuguese and Korean, bringing all of the value of...
- Research articles 2007-12-18
- Alcatel launches software for telephone networks.
- MEXICO CITY, Nov 21, 2002 (Notimex/Corporate Mexico by Internet Securities, Inc. via COMTEX) -- Alcatel has presented the Mexican market with OminiTouch, contact center software optimized for IP telephone networks with technology powered by Genesys. MEXICO CITY, Nov 21, 2002 (Notimex/Corporate Mexico by Internet ...
- Research articles 2002-11-21
- Nortel Networks Delivers Complete IP Contact Center; Allows Enterprises to Offer Seamless Contact Center Experience
- Business Editors & High-Tech Writers
- Research articles 2001-09-19
- Pillar Data Systems Chooses Nuasis; IP-based Contact Center System Fulfills Disaster Recovery Requirement and Assures 24/7 Customer Service
- MOUNTAIN VIEW, Calif. -- NuasisTM Corporation, the IP contact center company, today announced that Pillar Data Systems, a leading provider of enterprise storage systems, has chosen the Nuasis NuContact Center for its customer service contact center operation. Nuasis' distributed architecture scales to meet Pillar's demand for redundancy of their mission-critical...
- Research articles 2005-08-10
- Cisco Introduces Next-Generation of IP Communications Solutions For The Contact Center; New Offerings Enable A Customer Interaction Network
- Business Editors/High-Tech Writers
- Research articles 2003-02-11
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