<![CDATA[contact center and ip Resources | BNET]]> en-us <![CDATA[Interactive Intelligence Adds Contact Center and IP Telephony Capabilities to Microsoft Office Communications Server Environments]]> Tue, 13 May 2008 00:00:00 -0700 MSFT MSFT <![CDATA[Next-Generation IP Contact Center Solutions Continue to Gain Momentum as Acme Packet Welcomes Genesys into Pinnacle Partner Program]]> Mon, 17 Mar 2008 00:00:00 -0700 <![CDATA[Aspect Software Increases Localization and Expands Capabilities With Latest Release of Aspect Unified IP]]> Tue, 18 Dec 2007 00:00:00 -0800 <![CDATA[Interactive Intelligence Unveils New Release Of IP Communications And Contact Center Software]]> Thu, 01 Nov 2007 00:00:00 -0700 MSFT MSFT <![CDATA[Siemens Deploys Unified Communication Solution over IP for Credit Union, Reducing Contact Center Operational Costs and Improving Productivity]]> Wed, 27 Jun 2007 00:00:00 -0700 SI SI <![CDATA[Intervoice Demonstrates Continued Momentum with IP Contact Center]]> Tue, 12 Jun 2007 00:00:00 -0700 <![CDATA[ShoreTel and Contact Center Customer to Highlight IP Telephony Deployments at VoiceCon Spring 2007]]> Tue, 27 Feb 2007 00:00:00 -0800 SHOR SHOR <![CDATA[IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]> Fri, 01 Dec 2006 00:00:00 -0800 <![CDATA[FrontRange Unveils New Help Desk Capabilities Using Voice Applications; IP Contact Center offers HEAT® users major workflow and efficiency enhancements]]> Tue, 12 Sep 2006 00:00:00 -0700 <![CDATA[FrontRange™ IP Contact Center and Ticomix Win ICCM 2006 Best of Show Award]]> Thu, 31 Aug 2006 00:00:00 -0700 <![CDATA[IRMC to Deploy Cisco Unified Contact Center for its 5,500 Agents Worldwide; IP-Based System to Centralize Contact Center Management and Reduce Costs]]> Mon, 21 Aug 2006 00:00:00 -0700 CSCO CSCO <![CDATA[New Empirix Solution Manages Performance and Voice Quality of IP-Based Contact Centers; OneSight for Cisco Unified Contact Center Measures Quality of Service from Agents' and Callers' Perspectives]]> Mon, 26 Jun 2006 00:00:00 -0700 CSCO CSCO <![CDATA[Genesys Releases Contact Center Suite Version 7.2]]> Thu, 01 Jun 2006 00:00:00 -0700 <![CDATA[Envision and Nuasis Partner to Deliver IP-based Contact Center Solutions; Companies' Shared Vision and Innovative Solutions Enhance Customer Experience Reducing Costs and Improving Enterprise Performance]]> Wed, 17 May 2006 00:00:00 -0700 <![CDATA[Net Care to Launch IP Contact Center Integration Service; Cisco Systems and HP Japan Convert Their Own Contact Centers to IP And Turn That Know-How into a New Service]]> Wed, 22 Feb 2006 00:00:00 -0800 CSCO HPQ CSCO,HPQ <![CDATA[Cisco IP Contact Center Solutions to Be Deployed by Cox Communications; Cox Named Cisco's 3000th IP Contact Center Customer]]> Tue, 21 Feb 2006 00:00:00 -0800 CSCO COX CSCO,COX <![CDATA[Concerto Software Enhances its Flexibility Without Compromise Strategy through New IP Functionality; Several Principal Products Will Offer Additional VoIP Capabilities]]> Tue, 13 Sep 2005 00:00:00 -0700 <![CDATA[Pillar Data Systems Chooses Nuasis; IP-based Contact Center System Fulfills Disaster Recovery Requirement and Assures 24/7 Customer Service]]> Wed, 10 Aug 2005 00:00:00 -0700 <![CDATA[IP contact centers: side-by-side; We compared their architectures, interfaces and multimedia support. Here's how the leading vendors' IP contact centers stack up.(BCR TEST)(Internet protocol)(Avaya Interaction Center 7.0, Avaya Contact Center Express 2.1,]]> Mon, 01 Aug 2005 00:00:00 -0700 AV AV <![CDATA[FrontRange Solutions Delivers Enhanced IP Contact Center Solution; Latest Version of SME Leader's IP Contact Center Provides Solution Convergence and Quality Management for Enhanced Customer Experience and Reduced Call Center Costs]]> Thu, 28 Jul 2005 00:00:00 -0700