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- UK Outsourcer SBS Selects CosmoCom for New Platform; Multi-Channel, All-IP Architecture to Replace Legacy Technology
- MELVILLE, N.Y. -- CosmoCom, the Contact Center On-DemandTM specialist, announced today that SBS, a marketing consultancy and contact center outsourcer based in Edinburgh, UK, has chosen CosmoCall Universe to support both its existing business and its innovative growth plans. Because of its marketing expertise, SBS usually designs the marketing campaigns...
- Research articles 2005-12-12
- E.piphany Hosts Webinar on the Convergence of Marketing and Service in the Contact Center; Online Event Moderated by CRM Magazine Editor-in-Chief Features Forrester Analyst
- SAN MATEO, Calif. -- E.piphany, Inc. (Nasdaq:EPNY), a leading provider of customer relationship management CRM solutions to consumer-oriented businesses, today announced that it will sponsor a free Webinar moderated by Ginger Conlon, Editor-in-Chief of CRM Magazine, on July 21st, 2004. The online event features Forrester analyst Elana Anderson and E.piphany...
- Research articles 2004-07-19
- Interaction-Based CRM: How Innovation Transforms the Contact Center
- Based on Accenture's experience in introducing CRM transformation strategies, and how specific innovations can help the enterprise contact center better serve customers, the paper presents a snapshot of the related business and technical challenges to high-performance CRM that Accenture has encountered. The paper also provides an explanation of the multiple...
- White papers 2002-10-09
- Commercial Insurance Company: Next Generation Contact Center
- This commercial insurance company provides insurance, risk management and business continuity planning services for public entities, healthcare organizations and other businesses. The client wanted o become a high-performance company, maintain growth and more effectively respond to fluctuating market demands, the company needed to improve its customer service capabilities. Accenture quickly...
- Case studies
- Strategies To Build On - Yes It Is CRM
- There are steps one can take that offer a high likelihood of success and will move measurably toward the goal of better attracting and retaining valuable customers. It is a tough task, but it can be accomplished if approached one step at a time. Some of the steps include: Avoid...
- White papers 2003-01-01
- For The Customer's Sake, Don't Let Marketing Own The Contact Center
- Contact centers have more meaningful interactions with customers than any other area of a company. A company that can optimize these interactions will achieve three essential goals: providing outstanding customer experiences, increasing revenue and retaining customers. Putting marketing in charge of contact centers won't bring about these objectives. Instead, it...
- White papers 2004-08-05
- Slim Down Call Center Costs
- Article talks about different strategies used to trim down expenses while toning up services such as: Proactive support, Web self-service, and Offshore hosting. With these lower-cost alternatives to providing customer support, organizations can identify areas to improve and maintain high customer satisfaction levels or increase profitability without disturbing the delicate...
- White papers 2002-08-01
- Call Center Solutions For CRM And Contact Center Professionals
- Like anything else in the business world, Customer Relationship Management CRM requires a necessity to stay in-tune with the latest communications technology. You either adapt to stay in the game or fall way behind the competition. This statement especially rings true for call centers as new technologies, applications and call...
- White papers 2007-01-01
- Transforming Customer Self-Service With Video
- Cisco Systems believes that the video-enabled contact center offers significant cost reduction and revenue generating opportunities. Contact centers that move to video-enabled communications will see their operations break through current constraints to previously unprecedented levels of productivity, service quality, customer satisfaction, and brand loyalty. Demonstrating products rather than just describing...
- White papers 2006-06-01
- Make Your Customer Interactions More Efficient
- Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs, changing customer expectations and pressured by competition, small and mid-size companies are investing in key customer service building blocks...
- White papers 2005-03-04
- Leveraging The Business Intelligence Inside Today's Contact Centers
- Businesses are sitting on a gold mine - a treasure of customer information locked inside their contact centers. It is ironic that after half a decade the concepts of business intelligence and customer experience management have not been delivered but instead have become the mantra of recording vendors and a...
- White papers 2004-12-02
Additional Resources
- Toshiba Receives Customer Interaction Solutions® Magazine's IP Contact Center Technology Pioneer Award; Toshiba Strata ACD Call Center Lauded for its Innovation
- IRVINE, Calif. -- Toshiba America Information Systems Telecommunication Systems Division TAIS TSD has been named the recipient of Technology Marketing Corporation's (TMCR) Customer Interaction SolutionsR magazine (www.cismag.com) 2006 IP Contact Center Technology Pioneer Award for its Strata ACD Call Center Solution. The Award recognizes companies that have created successful and...
- Research articles 2006-08-22
- Intervoice Receives a 2007 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
- DALLAS -- Intervoice, Inc., (NASDAQ: INTV) a world leader in converged voice and information solutions, announced today that Technology Marketing Corporation's TMC Customer Interaction Solutions magazine (www.cismag.com) has named Intervoice IP Contact Center IPCC a recipient of a 2007 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been...
- Research articles 2007-07-10
- Time Warner Cable selects Chordiant as integral component in ongoing customer value creation campaign; Chooses Chordiant Marketing Director and Chordiant Contact Center as key components in evolution of Advanced Agent Desktop initiative.
- M2 PRESSWIRE-19 May 2004-CHORDIANT SOFTWARE: Time Warner Cable selects Chordiant as integral component in ongoing customer value creation campaign; Chooses Chordiant Marketing Director and Chordiant Contact Center as key components in evolution of Advanced Agent Desktop initiativeC1994-2004 M2 COMMUNICATIONS LTD RDATE:05172004 ...
- Research articles 2004-05-19
- Intervoice Recognized with 2008 IP Contact Center Technology Pioneer Award by Customer Interaction Solutions Magazine
- DALLAS -- Intervoice, Inc. (NASDAQ: INTV) announced today that Technology Marketing Corporation's TMC Customer Interaction Solutions magazine (www.cismag.com) has named Intervoice as a recipient of the 2008 IP Contact Center Technology Pioneer Award for the Intervoice Contact Portal. Customer Interaction Solutions has been the leading publication in CRM, call center...
- Research articles 2008-06-10
- SITEL Canada Awarded for Contact Center Excellence; SITEL Named as Industry Leader for Innovative Work With ValueWeb.
- BALTIMORE and TORONTO, Jan 03, 2001 SITEL Corporation (NYSE: SWW), the world's leading contact center expert supporting Customer Relationship Management CRM solutions, announced it has received the Canadian Marketing Association's CMA prestigious Silver RSVP Award for Contact Center Excellence for its proactive, text-based...
- Research articles 2001-01-03
- Siebel And Telephony@Work Partner To Deliver Contact OnDemand
- In June of this year, Siebel Systems announced that it had licensed and incorporated Telephony@Work's CallCenterAnywhere multichannel contact center technology into Siebel CRM OnDemand service, the hosted sales, service and marketing solution from Siebel Systems. Siebel's integrated and affordable hosted solution encompasses CRM, analytics and now built-in contact center and...
- Research articles 2005-11-01
- Numara Software Receives a 2008 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
- TAMPA, Fla. -- Numara Software, Inc., a leader in service desk management solutions for IT professionals, announced today that Technology Marketing Corporation's TMC Customer Interaction Solutions magazine (www.cismag.com) has named Numara FootPrints 8 as a recipient of a 2008 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been...
- Research articles 2008-06-11
- Davox Recognized as the Market Leader for Outbound Contact Center Solutions in High-Growth Asia-Pacific Region
- Business/Technology Editors WESTFORD, Mass.--BUSINESS WIRE--Sept. 26, 2001 Davox Corporation (NASDAQ: DAVX), a proven provider of customer interaction management CIM solutions, has been recognized as the leading provider of outbound contact center solutions in the Asia-Pacific market by international marketing, consulting and training company, Frost & Sullivan. According to...
- Research articles 2001-09-26
- Knowlagent's Debbie Qaqish to Speak at the International Contact Center Management Conference and Expo 2005; ''Changing the Culture of a Center'' Session Scheduled for Monday, Sept. 26 at 3:15 p.m
- ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel today, announced that Marketing Vice President Debbie Qaqish will be speaking at the ICCM Conference and Expo 2005 on Monday, Sept. 26 at 3:15 p.m. ICCM Conferences & Expositions have been a leading...
- Research articles 2005-09-22
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