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- New Empirix Solution Manages Performance and Voice Quality of IP-Based Contact Centers; OneSight for Cisco Unified Contact Center Measures Quality of Service from Agents' and Callers' Perspectives
- BEDFORD, Mass. -- EmpirixR Inc., which helps organizations adopt complex communications solutions with confidence, launched today a proactive application monitoring solution for Cisco Systems' Unified Contact Center solutions. Called OneSight for Cisco Unified Contact Center, it enables IT professionals to monitor, manage and report on performance, availability and security of...
- Research articles 2006-06-26
- Envision Telephony, Inc. Wins ContactCenterWorld.com's Members' Choice Awards; Contact Center Customers Award Envision for Best Performance Management Solution and Best Recording/Quality Monitoring Solution
- SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that it has received two 2006 Members' Choice Awards from ContactCenterWorld.com, the global support organization for contact center industry professionals. Envision received the 2006 Members' Choice Awards for Best...
- Research articles 2006-05-23
- Nortel Networks to Offer IVR Platform for Medium-Sized Enterprises, Small Service Providers; MPS 500 Designed to Help Contact Centers Improve Performance, Decrease Operating Costs.
- RESEARCH TRIANGLE PARK, NORTH CAROLINA, Jun 16, 2003 CCNMatthews via COMTEX -- Nortel Networks (NYSE:NT) (TSX:NT) has announced a new self-service platform -- Media Processing Server MPS 500 -- that is designed to give medium-sized contact center RESEARCH TRIANGLE PARK, NORTH CAROLINA, Jun 16, 2003 (CCNMatthews...
- Research articles 2003-06-16
- Envision and Nuasis Partner to Deliver IP-based Contact Center Solutions; Companies' Shared Vision and Innovative Solutions Enhance Customer Experience Reducing Costs and Improving Enterprise Performance
- SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced a sales partnership with Nuasis Corporation to deliver robust, integrated IP-based solutions that streamline operations and drive business performance.
- Research articles 2006-05-17
- Empirix Launches New Solution to Help Contact Centers Manage and Improve Performance of Cisco ICM Components
- SEATTLE, Wash. & NEW YORK -- Empirix OneSight for Contact Centers now helps organizations automatically monitor Cisco Intelligent Contact Management performance, for faster identification and resolution of problems
- Research articles 2004-09-13
- Ventana Research Unveils Research Results in Contact Center Performance Management Benchmark; Keys to Improving Customer-Centric Operational Performance to be Discussed at April 12th Webinar
- SAN MATEO, Calif. -- Ventana Research, the leading provider of Performance Management research and advisory services, will unveil the results of the Evaluating Maturity in Contact Centers research study at a live, interactive webinar on Wednesday, April 12, 2006 at 9am Pacific. To sign up for the webinar, visit www.ventanaresearch.com.
- Research articles 2006-03-30
- The changing market for contact center agent performance tools. (Agent Optimization Tools).(Brief Article)
- Companies are learning that people and processes are just as important as technology when implementing an enterprise-wide customer-focused strategy, according to recent research. Yankee Group says that this means growth in the market for conta Companies are learning that...
- Research articles 2002-02-01
- Best of show.
- Premier products and services honored at awards ceremony Call Centre and CRM Solutions Canada celebrated its 14th anniversary this March, adding to its roster of events the prestigious Best of Show awards. Eight well-deserving vendors set the Premier...
- Research articles 2002-05-01
- Genesys Introduces Advanced Reporting to Analyze Contact Center Efficiency and Performance
- LAS VEGAS--BUSINESS WIRE--Dec. 8, 1999--
- Research articles 1999-12-08
- Empirix Releases Benchmark Study of Contact Center Application Performance in Financial Services Industry
- Business/Technology Editors
- Research articles 2001-10-16
- Empirix releases CallMaster 3.0
- Empirix Inc., a developer of integrated test and monitoring solutions for Web, voice and network applications, announced its upgraded release of Hammer CallMaster test script creation and management software for voice application labs and contact centers. The new CallMaster offers an advanced user interface that allows users to create, schedule...
- Research articles 2002-02-01
- Empirix Unveils Industry's First Integrated Solution for Testing and Monitoring the Quality and Performance of All Contact Center Applications
- Business/Technology Editors
- Research articles 2001-06-18
- Genesys CC Analyzer Reporting Product Generally Available; Delivers Historical Performance Monitoring Tools to Improve Customer Relationships and Contact Center Efficiency
- Business Editors/High-Tech Writers
- Research articles 2000-04-04
- Argos Selects AIM Technology to Drive Contact Center Performance
- SAN FRANCISCO -- AIM Technology, a leading provider of operational performance management software, announced today that UK's leading multi-channel retailer Argos has selected AIM Technology's AIMCall to help drive performance improvements at its contact centers in Widnes, Stafford and Bolton, UK. AIMCall is currently being implemented and is due to...
- Research articles 2005-08-22
- Envision manages performance with one view for multiple centers. (Performance Management).
- At the Envision Telephony booth, ICCM attendees were introduced to Click2Coach Enterprise, an enterprise-class agent development solution that manages multiple contact centers with one global view, all from a single interface. Envision's Click2Coac At the Envision Telephony booth, ICCM attendees were introduced to ...
- Research articles 2002-08-01
- "Super" Heroes: How Contact-Center Supervisors Can Transform Team Performance
- Contact center supervisors within Communications and High-Tech companies make or break projects, initiatives and morale - they are the key to running a successful contact center. Yet they are also one of the most overlooked and underdeveloped resources in many contact centers. Developing and supporting supervisors is one of the...
- White papers 2007-01-25
- Maximizing Contact Center Vendor Performance
- Outsourcing contact centers is both a desirable and in many cases necessary step for companies wishing to control their costs and improve performance. However, making outsourcing relationships work can be challenging, and requires an investment in management infrastructure to maintain quality and independence while continuing to innovate and drive down...
- White papers 2007-01-25
- Well-Known Financial Services Company Chooses Empirix to Proactively Manage Performance of Contact Center Applications; Empirix helps firm reduce IVR downtime and provide a stellar customer experience
- BEDFORD, Mass. -- EmpirixR Inc., the leader in helping organizations strengthen customer loyalty through assured Web and voice application performance, announced today that a well-known financial services company has selected Empirix's OneSightR Voice Engine to ensure the performance of its critical contact-center applications. The diversified firm, with over $400 billion...
- Research articles 2005-04-28
Additional Resources
- NICE redefines the market of contact center business performance & analytics with the acquisitions of IEX Corporation and Performix Technologies.
- M2 PRESSWIRE-28 April 2006-NICE SYSTEMS: NICE redefines the market of contact center business performance & analytics with the acquisitions of IEX Corporation and Performix TechnologiesC1994-2006 M2 COMMUNICATIONS LTD RDATE:28042006 Ra'anana, Israel - NICE Systems (NASDAQ: NICE) today announced that it...
- Research articles 2006-04-28
- Empirix, Strategic Contact and CMP Media LLC's Call Center Magazine Co-Host Webcast to Help Contact Center Managers Better Understand How to Measure Performance of Self-Service Systems; Webcast to take place Thursday, October 27 at 2:00 p.m. Eastern
- BEDFORD, Mass. -- EmpirixR Inc., the leading provider of testing and monitoring solutions for VoIP, contact center and Web technologies, is sponsoring a CMP webcast focused on Key Performance Indicators KPIs. Designed to help contact center managers better understand how to measure performance of self-service systems, the webcast entitled "How...
- Research articles 2005-10-18
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