BEDFORD, Mass. -- EmpirixR Inc., which helps organizations adopt complex communications solutions with confidence, launched today a proactive application monitoring solution for Cisco Systems' Unified Contact Center solutions. Called OneSight for Cisco Unified Contact Center, it enables IT professionals to monitor, manage and report on performance, availability and security of...
SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that it has received two 2006 Members' Choice Awards from ContactCenterWorld.com, the global support organization for contact center industry professionals. Envision received the 2006 Members' Choice Awards for Best...
SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced a sales partnership with Nuasis Corporation to deliver robust, integrated IP-based solutions that streamline operations and drive business performance.
RESEARCH TRIANGLE PARK, NORTH CAROLINA, Jun 16, 2003 CCNMatthews via COMTEX -- Nortel Networks (NYSE:NT) (TSX:NT) has announced a new self-service platform -- Media Processing Server MPS 500 -- that is designed to give medium-sized contact center RESEARCH TRIANGLE PARK, NORTH CAROLINA, Jun 16, 2003 (CCNMatthews...
SEATTLE, Wash. & NEW YORK -- Empirix OneSight for Contact Centers now helps organizations automatically monitor Cisco Intelligent Contact Management performance, for faster identification and resolution of problems
SAN MATEO, Calif. -- Ventana Research, the leading provider of Performance Management research and advisory services, will unveil the results of the Evaluating Maturity in Contact Centers research study at a live, interactive webinar on Wednesday, April 12, 2006 at 9am Pacific. To sign up for the webinar, visit www.ventanaresearch.com.
Companies are learning that people and processes are just as important as technology when implementing an enterprise-wide customer-focused strategy, according to recent research. Yankee Group says that this means growth in the market for conta Companies are learning that...
Premier products and services honored at awards ceremony Call Centre and CRM Solutions Canada celebrated its 14th anniversary this March, adding to its roster of events the prestigious Best of Show awards. Eight well-deserving vendors set the Premier...
Empirix Inc., a developer of integrated test and monitoring solutions for Web, voice and network applications, announced its upgraded release of Hammer CallMaster test script creation and management software for voice application labs and contact centers. The new CallMaster offers an advanced user interface that allows users to create, schedule...
SAN FRANCISCO -- AIM Technology, a leading provider of operational performance management software, announced today that UK's leading multi-channel retailer Argos has selected AIM Technology's AIMCall to help drive performance improvements at its contact centers in Widnes, Stafford and Bolton, UK. AIMCall is currently being implemented and is due to...
At the Envision Telephony booth, ICCM attendees were introduced to Click2Coach Enterprise, an enterprise-class agent development solution that manages multiple contact centers with one global view, all from a single interface. Envision's Click2Coac At the Envision Telephony booth, ICCM attendees were introduced to ...
BEDFORD, Mass. -- EmpirixR Inc., the leader in helping organizations strengthen customer loyalty through assured Web and voice application performance, announced today that a well-known financial services company has selected Empirix's OneSightR Voice Engine to ensure the performance of its critical contact-center applications. The diversified firm, with over $400 billion...
Verint Witness Actionable Solutions and Leading Customers Present at Upcoming Industry Conferences, Addressing Best Practices MELVILLE, N.Y. -- Verint Systems Inc. today announced that industry experts from the company will present at a number of upcoming contact center and financial services events taking place over the next month....
Organizations Extend Groundbreaking Teamwork Benchmarking Automotive Customer Service Standards, Adding Five Industry Segments to Research and Reporting Agenda AUSTIN, Texas -- COPC Inc. (Customer Operations Performance Center Inc.), the world's leading authority on customer contact centers and vendor management operations, and SOCAP International Society of Consumer Affairs Professionals,...
Company Receives Frost & Sullivan's Best Practices Awards MELVILLE, N.Y. & HONG KONG -- Following the launch of its next-generation Impact 360[R] Workforce Optimization suite, Verint Systems Inc. today announced that it has been recognized with two call monitoring systems awards from consulting firm Frost & Sullivan. ...
The PerformanceEdge Group, a dedicatedAspect organization comprised of contact centerperformance optimizationprofessionals, today announced that new PerformanceEdgeTM workforcemanagement capabilities will be generally available in Aspect eWorkforceManagement 7.2 on 17 December 2008. This release will include more than 45new features designed to significantly streamline the scheduling processand therefore lower operating costs....
Articles 2008-10-29
<< Previous
page 1 of 1
Next >>
Premier Vendor Content
Whitepapers, webcasts & resources from our Power Center Sponsors
The risk of missed opportunity is high. The cost to implement QlikView is low. Download Free Whitepaper.
