<![CDATA[contact center and performance Resources | BNET]]> en-us <![CDATA["Super" Heroes: How Contact-Center Supervisors Can Transform Team Performance]]> Thu, 25 Jan 2007 00:00:00 -0800 ACN ACN <![CDATA[Maximizing Contact Center Vendor Performance]]> Thu, 25 Jan 2007 00:00:00 -0800 <![CDATA[New Empirix Solution Manages Performance and Voice Quality of IP-Based Contact Centers; OneSight for Cisco Unified Contact Center Measures Quality of Service from Agents' and Callers' Perspectives]]> Mon, 26 Jun 2006 00:00:00 -0700 CSCO CSCO <![CDATA[Envision Telephony, Inc. Wins ContactCenterWorld.com's Members' Choice Awards; Contact Center Customers Award Envision for Best Performance Management Solution and Best Recording/Quality Monitoring Solution]]> Tue, 23 May 2006 00:00:00 -0700 <![CDATA[Envision and Nuasis Partner to Deliver IP-based Contact Center Solutions; Companies' Shared Vision and Innovative Solutions Enhance Customer Experience Reducing Costs and Improving Enterprise Performance]]> Wed, 17 May 2006 00:00:00 -0700 <![CDATA[Ventana Research Unveils Research Results in Contact Center Performance Management Benchmark; Keys to Improving Customer-Centric Operational Performance to be Discussed at April 12th Webinar]]> Thu, 30 Mar 2006 00:00:00 -0800 <![CDATA[Argos Selects AIM Technology to Drive Contact Center Performance]]> Mon, 22 Aug 2005 00:00:00 -0700 <![CDATA[Well-Known Financial Services Company Chooses Empirix to Proactively Manage Performance of Contact Center Applications; Empirix helps firm reduce IVR downtime and provide a stellar customer experience]]> Thu, 28 Apr 2005 00:00:00 -0700 <![CDATA[Empirix Launches New Solution to Help Contact Centers Manage and Improve Performance of Cisco ICM Components]]> Mon, 13 Sep 2004 00:00:00 -0700 CSCO CSCO <![CDATA[Nortel Networks to Offer IVR Platform for Medium-Sized Enterprises, Small Service Providers; MPS 500 Designed to Help Contact Centers Improve Performance, Decrease Operating Costs.]]> Mon, 16 Jun 2003 00:00:00 -0700 NT NT <![CDATA[Envision manages performance with one view for multiple centers. (Performance Management).]]> Thu, 01 Aug 2002 00:00:00 -0700 <![CDATA[Best of show.]]> Wed, 01 May 2002 00:00:00 -0700 AV AV <![CDATA[Empirix releases CallMaster 3.0]]> Fri, 01 Feb 2002 00:00:00 -0800 <![CDATA[The changing market for contact center agent performance tools. (Agent Optimization Tools).(Brief Article)]]> Fri, 01 Feb 2002 00:00:00 -0800 <![CDATA[Empirix Releases Benchmark Study of Contact Center Application Performance in Financial Services Industry]]> Tue, 16 Oct 2001 00:00:00 -0700 <![CDATA[Empirix Unveils Industry's First Integrated Solution for Testing and Monitoring the Quality and Performance of All Contact Center Applications]]> Mon, 18 Jun 2001 00:00:00 -0700 <![CDATA[Genesys CC Analyzer Reporting Product Generally Available; Delivers Historical Performance Monitoring Tools to Improve Customer Relationships and Contact Center Efficiency]]> Tue, 04 Apr 2000 00:00:00 -0700 <![CDATA[Genesys Introduces Advanced Reporting to Analyze Contact Center Efficiency and Performance]]> Wed, 08 Dec 1999 00:00:00 -0800