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- Siebel And Telephony@Work Partner To Deliver Contact OnDemand
- In June of this year, Siebel Systems announced that it had licensed and incorporated Telephony@Work's CallCenterAnywhere multichannel contact center technology into Siebel CRM OnDemand service, the hosted sales, service and marketing solution from Siebel Systems. Siebel's integrated and affordable hosted solution encompasses CRM, analytics and now built-in contact center and...
- Research articles 2005-11-01
- Siemens HiPath ProCenter Enterprise Solution Helps Improve First-Contact Resolution for Contact Centers and Integrates with Microsoft, SAP and Siebel CRM Applications
- BOCA RATON, Fla. -- Siemens Communications Inc. today announced HiPathR ProCenterTM Enterprise Version 7.0, a new Internet protocol-ready contact center solution designed to help enterprises improve first-contact resolution, drive up productivity and increase customer satisfaction. The solution includes pre-built integrations with front-office customer relationship management CRM applications from Microsoft Corp.,...
- Research articles 2006-04-24
- ADVISORY/Concerto Software and Siebel Systems to Host Web Seminar on Contact Center FastStart
- Business Editors/High-Tech Writers
- Research articles 2003-04-01
- Siebel Makes Available CRM OnDemand Release 7
- Siebel Systems, Inc., a provider of business applications software, has announced the availability of Siebel CRIVl OnDemand Release 7. This release extends the capabilities of Siebel CRM OnDemand by providing the hosted contact center solution as a prebuilt option within hosted CRIVl, enabling enterprises and small to medium-sized businesses SMBs...
- Research articles 2005-05-01
- Cisco Systems and Siebel Systems Deliver Complete Customer Contact Solutions to Market; Strategic Relationship Offers New IP-Based Contact Center Solutions
- Business Editors/High-Tech Writers
- Research articles 2001-08-01
- Siebel Systems Completes Acquisition of Ineto Services; Delivers First Hosted Contact Center Solution Integrated with Industry Leading CRM.
- SAN MATEO, CALIFORNIA, Feb 2, 2004 CCNMatthews via COMTEX SAN MATEO, CALIFORNIA, Feb 2, 2004 CCNMatthews via COMTEX
- Research articles 2004-02-03
- Lighthouse1 Selects Siebel CRM OnDemand as Strategic CRM and Contact Center Solution
- SAN MATEO, Calif. -- Siebel Systems, Inc. (Nasdaq:SEBL)
- Research articles 2005-11-15
- Siebel CRM OnDemand Delivers Industry's First Prebuilt Hosted Contact Center Solution.
- SAN MATEO, Calif., Mar 29, 2005 CCNMatthews via COMTEX SAN MATEO, Calif., Mar 29, 2005 CCNMatthews via COMTEX
- Research articles 2005-03-29
- Siebel Performance Solutions to Increase Contact Center and Sales Effectiveness.
- SAN MATEO, CALIFORNIA, Sep 8, 2003 CCNMatthews via COMTEX SAN MATEO, CALIFORNIA, Sep 8, 2003 CCNMatthews via COMTEX
- Research articles 2003-09-08
- China Netcom Corporation Earns Industry Recognition with China's First Nationwide Centralized Contact Center; Best Call Center of the Year Awarded to Siebel Communications Customer.
- SAN MATEO, CALIFORNIA, Aug 26, 2003 CCNMatthews via COMTEX SAN MATEO, CALIFORNIA, Aug 26, 2003 CCNMatthews via COMTEX
- Research articles 2003-08-26
- Siebel CRM OnDemand Delivers Industry's First Prebuilt Hosted Contact Center Solution
- SAN MATEO, Calif. -- Organizations of All Sizes Can Seamlessly Manage Customer Communications across Voice, Email, and Web Channels with Siebel CRM OnDemand Release 7
- Research articles 2005-03-29
- Avaya Announces Global Availability of Contact Center Solution Resulting From Strategic Alliance With Siebel Systems, Avaya CT for Siebel eBusiness Applications Offers Integrated eCommunication Capabilities Designed to Increase Revenue, Customer Retention
- BASKING RIDGE, N.J., Dec 11, 2000 BASKING RIDGE, N.J., Dec 11, 2000
- Research articles 2000-12-11
- Pop-A-Lock Call Center Builds Innovative Virtual Infrastructure With Siebel Contact OnDemand; Continental Dispatch Improves Service and Lowers Contact Center Costs by Deploying Home-Based Call Center Agents
- SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that Continental Dispatch, a call center built to support the national emergency roadside assistance service company Pop-A-Lock, has implemented Siebel Contact OnDemand to support its innovative virtual call center infrastructure.
- Research articles 2005-12-07
Additional Resources
- Empirix is First Software Vendor to Meet Quality Standards of Siebel Systems' Customer Experience Blueprint; Siebel Systems Endorses Empirix's Automated Testing and Performance Management Offerings in Support of New Framework
- BEDFORD, Mass. -- Empirix, a Strategic Software Partner of Siebel Systems, Inc., today announced that it is the first software vendor whose solutions meet the standards established in Siebel's new Customer Experience Blueprint CEB. Siebel Systems, a leading provider of customer-facing solutions, endorses Empirix's automated software testing and performance management...
- Research articles 2005-09-12
- Siebel Leverages Telephony@Work Technology as Part of Siebel CRM OnDemand Release 7; Siebel Incorporates Telephony@Work Technology In CRM OnDemand Release 7
- SAN MATEO, Calif. & LA JOLLA, Calif. -- Siebel Systems, Inc. (Nasdaq:SEBL), the leading provider of customer-facing solutions, and Telephony@Work, Inc., the market leader in carrier class contact center technology, today announced that Telephony@Work's CallCenterAnywhere solution is part of Siebel Systems' Contact On Demand technology platform which is a pre-built...
- Research articles 2005-06-06
- SITEL France Relies on Siebel Call Center to Manage Up to 10,000 Customer Contacts Every Day; Global Provider of Outsourced Customer Support Helps Clients Optimize Customer Loyalty, Build Brand Value, and Maximize Sales Revenues
- SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ:SEBL), the leading provider of customer-facing solutions, today announced that SITEL France is effectively managing up to 10,000 customer contacts every day using Siebel Call Center. This global provider of outsourced customer support services has deployed Siebel Call Center in France to support...
- Research articles 2005-05-09
- Siebel Releases CRM Professional Edition 7.8
- Siebel Systems, Inc. has announced the availability of Siebel CRM Professional Edition 7.8. The newest release of the company's on-premise offering provides CRM capabilities for small and medium-sized businesses and was designed to help improve end user adoption through integration with familiar desktop and Web applications. Siebel CRM Professional Edition...
- Research articles 2005-11-01
- J.D. Edwards bulks up on CRM with Youcentric deal
- J.D. Edwards' recent move to acquire CRM vendor Youcentric Inc. positions the longtime ERP company to compete more effectively with market leaders Oracle, PeopleSoft, and SAP. The Youcentric deal, valued at more than $86 million in stock, beefs up J.D. Edwards' own CRM offerings, which were limited, and terminates a...
- Research articles 2002-03-22
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