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	<title><![CDATA[contact center and siebel systems inc. Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/contact+center+and+siebel+systems+inc..html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to contact center and siebel systems inc.]]></description>
	<s:counts start="0" returned="13" found="13" />
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		<title><![CDATA[Siemens HiPath ProCenter Enterprise Solution Helps Improve First-Contact Resolution for Contact Centers and Integrates with Microsoft, SAP and Siebel CRM Applications]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_April_24/ai_n16132202]]></link>
		<description><![CDATA[BOCA RATON, Fla. -- Siemens Communications Inc. today announced HiPathR ProCenterTM Enterprise Version 7.0, a new Internet protocol-ready contact center solution designed to help enterprises improve first-contact resolution, drive up productivity and increase customer satisfaction. The solution includes pre-built integrations with front-office customer relationship management CRM applications from Microsoft Corp.,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 24 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/siemens+ag.html"><![CDATA[Siemens AG]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SI</category>
		<category domain="tickers">MSFT,SAP,SI</category>
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		<title><![CDATA[Pop-A-Lock Call Center Builds Innovative Virtual Infrastructure With Siebel Contact OnDemand; Continental Dispatch Improves Service and Lowers Contact Center Costs by Deploying Home-Based Call Center Agents]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Dec_7/ai_n15899130]]></link>
		<description><![CDATA[SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that Continental Dispatch, a call center built to support the national emergency roadside assistance service company Pop-A-Lock, has implemented Siebel Contact OnDemand to support its innovative virtual call center infrastructure.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 07 Dec 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[call-center]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/on-demand.html"><![CDATA[on-demand]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Lighthouse1 Selects Siebel CRM OnDemand as Strategic CRM and Contact Center Solution]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Nov_15/ai_n15797314]]></link>
		<description><![CDATA[SAN MATEO, Calif. -- Siebel Systems, Inc. (Nasdaq:SEBL)]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 15 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/on-demand.html"><![CDATA[on-demand]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+crm+ondemand.html"><![CDATA[Siebel CRM OnDemand]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Siebel And Telephony@Work Partner To Deliver Contact OnDemand]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qa3995/is_200511/ai_n15870812]]></link>
		<description><![CDATA[In June of this year, Siebel Systems announced that it had licensed and incorporated Telephony@Work's CallCenterAnywhere multichannel contact center technology into Siebel CRM OnDemand service, the hosted sales, service and marketing solution from Siebel Systems. Siebel's integrated and affordable hosted solution encompasses CRM, analytics and now built-in contact center and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/on-demand.html"><![CDATA[on-demand]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Siebel Makes Available CRM OnDemand Release 7]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qa3995/is_200505/ai_n13639030]]></link>
		<description><![CDATA[Siebel Systems, Inc., a provider of business applications software, has announced the availability of Siebel CRIVl OnDemand Release 7. This release extends the capabilities of Siebel CRM OnDemand by providing the hosted contact center solution as a prebuilt option within hosted CRIVl, enabling enterprises and small to medium-sized businesses SMBs...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Sun, 01 May 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Siebel CRM OnDemand Delivers Industry's First Prebuilt Hosted Contact Center Solution]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_March_29/ai_n13481700]]></link>
		<description><![CDATA[SAN MATEO, Calif. -- Organizations of All Sizes Can Seamlessly Manage Customer Communications across Voice, Email, and Web Channels with Siebel CRM OnDemand Release 7]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 29 Mar 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/siebel+crm+ondemand.html"><![CDATA[Siebel CRM OnDemand]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/on-demand.html"><![CDATA[on-demand]]></category>
	</item>
	<item>
		<title><![CDATA[Siebel CRM OnDemand Delivers Industry's First Prebuilt Hosted Contact Center Solution.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200503/ai_n23475098]]></link>
		<description><![CDATA[SAN MATEO, Calif., Mar 29, 2005 CCNMatthews via COMTEX    SAN MATEO, Calif., Mar 29, 2005 CCNMatthews via COMTEX  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 29 Mar 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/siebel+crm+ondemand.html"><![CDATA[Siebel CRM OnDemand]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/on-demand.html"><![CDATA[on-demand]]></category>
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	<item>
		<title><![CDATA[Siebel Systems Completes Acquisition of Ineto Services; Delivers First Hosted Contact Center Solution Integrated with Industry Leading CRM.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200402/ai_n23439111]]></link>
		<description><![CDATA[SAN MATEO, CALIFORNIA, Feb 2, 2004 CCNMatthews via COMTEX    SAN MATEO, CALIFORNIA, Feb 2, 2004 CCNMatthews via COMTEX  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 03 Feb 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/acquisition.html"><![CDATA[acquisition]]></category>
	</item>
	<item>
		<title><![CDATA[Siebel Performance Solutions to Increase Contact Center and Sales Effectiveness.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200309/ai_n23426304]]></link>
		<description><![CDATA[SAN MATEO, CALIFORNIA, Sep 8, 2003 CCNMatthews via COMTEX    SAN MATEO, CALIFORNIA, Sep 8, 2003 CCNMatthews via COMTEX  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 08 Sep 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[sales]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[China Netcom Corporation Earns Industry Recognition with China's First Nationwide Centralized Contact Center; Best Call Center of the Year Awarded to Siebel Communications Customer.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200308/ai_n23425405]]></link>
		<description><![CDATA[SAN MATEO, CALIFORNIA, Aug 26, 2003 CCNMatthews via COMTEX    SAN MATEO, CALIFORNIA, Aug 26, 2003 CCNMatthews via COMTEX  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 26 Aug 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
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		<title><![CDATA[ADVISORY/Concerto Software and Siebel Systems to Host Web Seminar on Contact Center FastStart]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2003_April_1/ai_99455581]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Apr 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Cisco Systems and Siebel Systems Deliver Complete Customer Contact Solutions to Market; Strategic Relationship Offers New IP-Based Contact Center Solutions]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_August_1/ai_76892436]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 01 Aug 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/cisco+systems+inc..html"><![CDATA[Cisco Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/ip.html"><![CDATA[IP]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CSCO</category>
		<category domain="tickers">CSCO</category>
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		<title><![CDATA[Avaya Announces Global Availability of Contact Center Solution Resulting From Strategic Alliance With Siebel Systems, Avaya CT for Siebel eBusiness Applications Offers Integrated eCommunication Capabilities Designed to Increase Revenue, Customer Retention]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200012/ai_n22601261]]></link>
		<description><![CDATA[BASKING RIDGE, N.J., Dec 11, 2000    BASKING RIDGE, N.J., Dec 11, 2000  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 11 Dec 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/electronic+communication.html"><![CDATA[electronic communication]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/strategic+alliance.html"><![CDATA[strategic alliance]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AV</category>
		<category domain="tickers">AV</category>
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