Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Cincom Extends Contact Center Management and VoIP Capabilities in Synchrony
- Cincom announced two enhancements to its SynchronyTM contact center application at the Call Center Demo and Conference in Orlando, FL.
- Research articles 2006-05-15
- VoiceGenie and Nuasis Combine VoIP and VXML to Improve the Contact Center at Tuition Management Systems; Customer Reports on Specific Improvement Metrics from Integrated Self-Service/Live Assistance Application
- LAS VEGAS -- VoiceGenie Technologies Inc., the proven performance leader in standards-based software platforms powering next generation customer contact solutions and Nuasis Corporation, the IP contact center company, today announced that Tuition Management Systems TMS is reporting dramatic contact center improvements with the combined Voice Genie IVR and Nuasis IP...
- Research articles 2005-09-26
- Sprint Launches Hosted Contact Center Solution; Expansion of VoIP Portfolio with Avaya Offers Versatile, Yet Affordable, Alternative
- OVERLAND PARK, Kan. -- Sprint (NYSE:S) today announced the availability of the Sprint Hosted Contact Center, powered by Avaya. The fully managed, IP-based contact center solution allows enterprises to take advantage of best-in-class features with lower up-front capital costs and reduced management responsibilities over an owned or leased premises-based solution....
- Research articles 2006-08-18
- Concerto Software Enhances its Flexibility Without Compromise Strategy through New IP Functionality; Several Principal Products Will Offer Additional VoIP Capabilities
- WESTFORD, Mass. -- Concerto SoftwareR, a leading provider of contact center solutions, today announced it is extending Voice over Internet Protocol VoIP functionality in several of Concerto's principal products with new releases scheduled to be launched in the next two quarters. E[acute accent]"The flexibility of IP allows contact centers to...
- Research articles 2005-09-13
- Contact Centers, CRM And VoIP Dominate Relevant Search Results On Google
- 2,210,000,000 Relevant Search Results For Contact Center Services Further Evidence That The Industry IS Alive And Well
- Research articles 2007-09-01
- Nuasis Webinar: VoIP and the Impact on Your Contact Center Consulting Practice
- MOUNTAIN VIEW, Calif. -- Complimentary webinar will discuss new considerations for consultants when dealing with IP contact centers.
- Research articles 2005-03-08
- Yankee Group Research Finds VoIP Adoption in Contact Centers on Accelerated Rise; The Next 3 Years Will be Prime Growth Period for VoIP Technologies, Deployment Tripling by end of 2007
- BOSTON -- Yankee Group today revealed that VoIP penetration in the contact center and sales of related products are poised for significant increase by year end 2007. With 38% of contact centers currently researching and investigating VoIP, the technology deployment rate will likely grow even more dramatically as these investigations...
- Research articles 2006-08-14
- CosmoCom and BandTel Partner to Deliver VoIP Savings to Contact Centers and Enterprises
- MELVILLE, N.Y. -- CosmoCom, the global leader in Unified Customer Communications, today announced that it has forged a strategic partnership with BandTel, a leading worldwide provider of SIP Trunking services, yielding tremendous potential savings for enterprise contact centers. The combination of CosmoCom's all-IP unified customer communications platform and BandTel's session...
- Research articles 2007-01-23
- 3Com Expands Convergence Applications Suite, Offers New VoIP Applications
- 3Com Corporation recently made two announcements in the contact center space. First, the company announced the expansion of its Convergence Applications Suite with the introduction of the new 3Com Internet Protocol Contact Center module. The 3Com IP Contact Center module routes customer contacts (phone, e-mail, Web and fax) to agents...
- Research articles 2005-10-01
- VoIP-based Contact Center Overall Service Solution from TietoEnator
- Business Editors
- Research articles 2001-10-02
- Aspect Communications Announces VoIP for Contact Centers
- Business Editors/High-Tech Writers
- Research articles 2001-05-23
- Comverse Infosys Introduces e-Cording to Record and Monitor Web and VoIP Interactions for Contact Centers
- Business &Technology Editors
- Research articles 2000-02-09
- Yankee Group Reveals Contact Centers Reluctant to Implement VoIP; Measured Migration Driven by Application Needs, Not TCO
- BOSTON -- Yankee Group, the global leader in communications and networking research and consulting, today announced that contact centers have been cautious in their adoption of VoIP technology. In cases where penetration has occurred, the switch has been driven solely by application needs and, in isolated cases, reduced infrastructure costs....
- Research articles 2005-03-14
- Keynote Systems Announces Beta Availability of Voice Perspective 2.0 for VoIP-Enabled Contact Centers
- * Keynote's Voice Perspective 2.0 to Provide Operational Performance Monitoring of VoIP Service Quality to Assure SLA Compliance
- Research articles 2007-03-20
- Aspect Communications Unveils First IP Remote Software for Contact Centers; Offers Voice Over IP With Minimal Risk, Quick Return On Investment
- Business Editors/High-Tech Writers
- Research articles 2000-07-31
- IP contact centers: don't get no respect? (IP Call Centers).(Internet Protocol)(Brief Article)
- While Internet Protocol IP is fast becoming the key infrastructure technology for contact center telephony systems, the sector is struggling to overcome negative publicity and lack of knowledge, according to research. Still, the future for IP con While Internet Protocol IP is fast becoming...
- Research articles 2002-07-01
- FrontRange Solutions Teams With VegaStream On IP Contact Center Solution; VegaStream's Line of Vega SIP Gateways is Certified as the First Interoperable Product with the FrontRange IP Contact Center solution
- PLEASANTON, Calif. -- FrontRange Solutions USA, Inc., has certified VegaStream's line of Vega SIP gateways as the first interoperable product for the FrontRange IP Contact Center IPCC solution. FrontRange Solutions, makers of the award-winning HEATR and GoldMineR products, and VegaStream, a leading Voice over IP VoIP gateway vendor for enterprises...
- Research articles 2005-04-29
- IPCC gets agent, supervisor tools. (VoIP).(Cisco Systems Inc.)(Brief Article)
- Cisco Systems added yet more functionality to its IP Contact Center IPCC, adding Cisco Agent Desktop and Cisco Supervisor Desktop. These new applications provide contact center agents and supervisors with a packaged and rapidly ... Cisco Systems added yet more functionality to its IP...
- Research articles 2002-04-01
- NMS Communications Brings VoIP to SoundBite's Speech-Based Hosted Contact Center Solutions; NMS' Open Access™ platform adds advanced capabilities to drive customer satisfaction and improve business results
- FRAMINGHAM, Mass. -- NMS Communications (NASDAQ: NMSS), a leading provider of technologies and solutions for mobile applications and infrastructure, today announced that application service provider SoundBite Communications is using NMS's Open AccessTM platform products (http://www.nmscommunications.com/openaccess) to VoIP-enable its speech-based customer communication solutions.
- Research articles 2005-10-17
- Stratasoft Announces General Availability of VoIP Computer-Telephony Integration Utility for Contact Centers with Cisco CallManager
- HOUSTON -- Stratasoft Inc. ("Stratasoft"), a wholly owned subsidiary of I-Sector Corporation (AMEX:ISR), and a worldwide provider of the award winning StrataDialR VC2 -- Virtual Contact Center software and StrataVoiceR Notification System suite, is pleased to introduce the general availability of StataVIEWTM for Cisco Call Manager.
- Research articles 2004-10-19
- << Previous
- page 1 of 2
- Next >>
Presented by American Express