Resources

17 Resources for

contact center and web

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International Financial Data Services Drives Customer Service With KANA; KANA IQ for Web Self-Service Increases Effectiveness of Leading Financial Company's Contact Center: MENLO PARK, Calif. -- KANA Software Inc. (Pinksheets: KANA.PK), a leading provider of service resolution management SRM solutions, today announced that International Financial Data Services UK IFDS, an award-winning provider of investor record keeping solutions for unit trusts, OEICs, PEPs, ISAs and Pensions, is implementing KANA IQ in a drive...; Tags: contact center, customer service, data service, financial, Kana Software Inc., Web; Research articles 2005-11-28
Avaya's CRM enhancements. (Product Review).(Interaction Center 6.0)(Product Announcement): It still may be some time before we have fully-integrated Web/call centers, but increasingly, enterprises are seeking to add Web components to their contact center. The reasons have to do with both the migration toward IP-based voice/data convergen It still may be some time...; Tags: agent, Avaya Inc., contact center, CRM, e-mail, multimedia, Web; Research articles 2002-07-01
ADVISORY/Concerto Software and Siebel Systems to Host Web Seminar on Contact Center FastStart: Business Editors/High-Tech Writers; Tags: contact center, Siebel Systems Inc., Web; Research articles 2003-04-01
ADVISORY/ Concerto Software To Host Free Web Seminar On Managing Worldwide Contact Centers: Business Editors/High-Tech Writers; Tags: Concerto Software, contact center, Web; Research articles 2002-09-23
Envision Telephony Launches Click2Coach.net, Provides Contact Centers With Web-based eLearning Tools: Business Editors, High-Tech Writers; Tags: contact center, e-learning, Envision Telephony Inc., Web; Research articles 2001-01-23

Best of show.: Premier products and services honored at awards ceremony Call Centre and CRM Solutions Canada celebrated its 14th anniversary this March, adding to its roster of events the prestigious Best of Show awards. Eight well-deserving vendors set the Premier...; Tags: agent, Avaya Inc., call centre, contact center, CRM, performance, Web; Research articles 2002-05-01
Genesys Announces Enhanced Contact Center Resource Management via an Interactive Web Interface: Business Editors; Tags: contact center, Genesys Telecommunications Laboratories, Web; Research articles 2000-09-18
iJET Powers Web-based Customer Service With KANA's Contact Center Solution: MENLO PARK, Calif.--BUSINESS WIRE--Sept. 18, 2001; Tags: contact center, Kana Software Inc., Web; Research articles 2001-09-18
KANA Study Reveals High Tech Industry Among First To Widely Adopt eCRM Solutions; High-Volume of Web-based Customer Service Keeps Contact Center Costs Low and Customer Satisfaction High: Business/Technology Editors; Tags: contact center, customer satisfaction, customer service, eCRM, Kana Software Inc., Web; Research articles 2002-08-13
vCustomer Relies On Equant to Connect Web-enabled Global Contact Centers: Business Editors; Tags: contact center, Web; Research articles 2000-10-23
Cisco Software Platform Used By Leading Customers to Provide Text Chat and Web Colloboration in Multi-Vendor Contact Centers: Business Editors/High-Tech Writers; Tags: Cisco Systems Inc., contact center, software, Web; Research articles 2000-10-24
ADVISORY/ Davox to Host Web-Based Seminar with AMR Research; Free Seminar to Present Solutions for Achieving Measurable Gains in Contact Centers: Business/Technology Editors; Tags: AMR Research, contact center, Web; Research articles 2001-11-13
Aspect Communications Unveils Web Interaction for eBusiness; Enables companies to increase revenues by integrating eCommerce and eCRM with the contact center: [I *inbox@reviewsonline.com ]]]]]]]]]; Tags: Aspect Software Inc., contact center, e-business, eCRM, Web; Research articles 2000-04-11
A comprehensive suite of web-based, multi-channel customer service applications.(Products To See At The Show): Booth #811 The E.piphany Service Suite--a comprehensive suite of Web-based, multi-channel customer service applications for the contact center and customer self-service--is the industry's first customer service solution designed from inceptio Booth #811 ...; Tags: contact center, customer service, Web; Research articles 2003-07-01
KANA's Web-Based eCRM Solution Sets Industry Benchmark for Scalability on IBM Servers; KANA Contact Center Demonstrates Highest Level of Vertical and Horizontal Scalability: Business/Technology Editors; Tags: Kana Software Inc., scalability, contact center, IBM Corp., server, Web; Research articles 2002-01-07
From Call Center to Contact Center: How to Successfully Blend Phone, Email, Web and Chat to Deliver Great Service and Slash Costs: The transition from call center to multichannel contact center should reduce the aggravation and effort associated with critical tasks such as handling phone calls, replying to email, developing Web content and generating reports. Article describes that to be effective, a cross-channel contact center must possess two vital capabilities, common incident...; Tags: Montgomery Research Inc., Web, Phone, Call-center, Contact Center, Call Centers, Customer Relationship Management (CRM), E-mail, It Operations, Enterprise Software, Software, Online Communications; White papers 2002-10-30
Delighting Customers With Multimedia Service: Contact center managers are big proponents of self-service using Interactive Voice Response IVR and the web. IVR transactions generally cost tens of cents, and web contacts can be pennies. Of course, their challenge has been making them equally appealing to customers. While multimedia services are readily bashed and many users...; Tags: Web, Multimedia, Contact Center, IVR, Contact Center Manager, Interactive Voice Response (IVR), Call Centers, It Operations; White papers 2003-01-01

Additional Resources

Talisma announces new versions of contact center and CRM suite. (CRM).(Brief Article): Talisma Corp. is shipping the latest versions of its Contact Center and CRM Suites. The CRM and Contact Center Suites include a redesigned .Net-architected Web client based on the Microsoft ASP.NET platform. XML is used as the medium of communicati Talisma Corp. is shipping...; Tags: contact center, CRM, Talisma Corp.; Research articles 2002-06-01
In Empirix Survey, 4 out of 5 Contact Center Pros Report That Technology Problems Regularly Impact Productivity; Survey of ACCE attendees focuses on technology's impact on Key Performance Indicators ; Data will be highlighted in Oct. 27 webcast: BEDFORD, Mass. -- EmpirixR Inc., the leading provider of testing and monitoring solutions for VoIP, contact center and Web technologies, announced today the results of a survey conducted at the recent Annual Call Center Exhibition ACCE conference on call center technology and management. The survey focused on the impact that...; Tags: contact center, KPI, survey, Webcast; Research articles 2005-10-26
Empirix, Strategic Contact and CMP Media LLC's Call Center Magazine Co-Host Webcast to Help Contact Center Managers Better Understand How to Measure Performance of Self-Service Systems; Webcast to take place Thursday, October 27 at 2:00 p.m. Eastern: BEDFORD, Mass. -- EmpirixR Inc., the leading provider of testing and monitoring solutions for VoIP, contact center and Web technologies, is sponsoring a CMP webcast focused on Key Performance Indicators KPIs. Designed to help contact center managers better understand how to measure performance of self-service systems, the webcast entitled "How...; Tags: CMP Media, contact center, Webcast; Research articles 2005-10-18