<![CDATA[contact center and web Resources | BNET]]> en-us <![CDATA[International Financial Data Services Drives Customer Service With KANA; KANA IQ for Web Self-Service Increases Effectiveness of Leading Financial Company's Contact Center]]> Mon, 28 Nov 2005 00:00:00 -0800 KANA KANA <![CDATA[A comprehensive suite of web-based, multi-channel customer service applications.(Products To See At The Show)]]> Tue, 01 Jul 2003 00:00:00 -0700 <![CDATA[ADVISORY/Concerto Software and Siebel Systems to Host Web Seminar on Contact Center FastStart]]> Tue, 01 Apr 2003 00:00:00 -0800 <![CDATA[Delighting Customers With Multimedia Service]]> Wed, 01 Jan 2003 00:00:00 -0800 <![CDATA[From Call Center to Contact Center: How to Successfully Blend Phone, Email, Web and Chat to Deliver Great Service and Slash Costs]]> Wed, 30 Oct 2002 00:00:00 -0800 <![CDATA[ADVISORY/ Concerto Software To Host Free Web Seminar On Managing Worldwide Contact Centers]]> Mon, 23 Sep 2002 00:00:00 -0700 <![CDATA[KANA Study Reveals High Tech Industry Among First To Widely Adopt eCRM Solutions; High-Volume of Web-based Customer Service Keeps Contact Center Costs Low and Customer Satisfaction High]]> Tue, 13 Aug 2002 00:00:00 -0700 KANA KANA <![CDATA[Avaya's CRM enhancements. (Product Review).(Interaction Center 6.0)(Product Announcement)]]> Mon, 01 Jul 2002 00:00:00 -0700 AV AV <![CDATA[Best of show.]]> Wed, 01 May 2002 00:00:00 -0700 AV AV <![CDATA[KANA's Web-Based eCRM Solution Sets Industry Benchmark for Scalability on IBM Servers; KANA Contact Center Demonstrates Highest Level of Vertical and Horizontal Scalability]]> Mon, 07 Jan 2002 00:00:00 -0800 IBM KANA IBM,KANA <![CDATA[ADVISORY/ Davox to Host Web-Based Seminar with AMR Research; Free Seminar to Present Solutions for Achieving Measurable Gains in Contact Centers]]> Tue, 13 Nov 2001 00:00:00 -0800 <![CDATA[iJET Powers Web-based Customer Service With KANA's Contact Center Solution]]> Tue, 18 Sep 2001 00:00:00 -0700 KANA KANA <![CDATA[Envision Telephony Launches Click2Coach.net, Provides Contact Centers With Web-based eLearning Tools]]> Tue, 23 Jan 2001 00:00:00 -0800 <![CDATA[Cisco Software Platform Used By Leading Customers to Provide Text Chat and Web Colloboration in Multi-Vendor Contact Centers]]> Tue, 24 Oct 2000 00:00:00 -0700 CSCO CSCO <![CDATA[vCustomer Relies On Equant to Connect Web-enabled Global Contact Centers]]> Mon, 23 Oct 2000 00:00:00 -0700 <![CDATA[Genesys Announces Enhanced Contact Center Resource Management via an Interactive Web Interface]]> Mon, 18 Sep 2000 00:00:00 -0700 <![CDATA[Aspect Communications Unveils Web Interaction for eBusiness; Enables companies to increase revenues by integrating eCommerce and eCRM with the contact center]]> Tue, 11 Apr 2000 00:00:00 -0700