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- Creating Competitive Advantage for Medium Sized Businesses With Avaya Contact Center Express
- This paper describes the Contact Center Express which provides cost-effective, easy to implement contact center solutions that are specifically designed and priced for mid-sized businesses. It offers the ability to leverage Avaya technology, including intelligent routing and integrated IP capabilities, which are available with Avaya MultiVantage Communications solutions such as...
- White papers 2005-06-01
Additional Resources
- Cisco Announces IP Contact Center Express Specialist Certification
- SAN JOSE, Calif. -- Cisco SystemsR (Nasdaq:CSCO) today announced the IP Contact Center Express Specialist certification, the latest focused certification to be offered as part of the Cisco Career Certifications program. The new certification was created in response to heightened customer and channel partner demand for knowledgeable network professionals who...
- Research articles 2005-03-29
- Avaya Offers Enhancements To Contact Center Express
- Avaya Inc., a provider of business communications applications, systems and services, is targeting its new Contact Center Express enhancements at medium-sized businesses.
- Research articles 2005-08-01
- IP contact centers: side-by-side; We compared their architectures, interfaces and multimedia support. Here's how the leading vendors' IP contact centers stack up.(BCR TEST)(Internet protocol)(Avaya Interaction Center 7.0, Avaya Contact Center Express 2.1,
- The right IP contact center can make potential new customers go away happy. A conventional "Your call is important to us ..." call center--in today's age of Internet gratification--will likely just make them go away. Take a conventi ...
- Research articles 2005-08-01
- Fedex Express Canada Achieves Gold, Platinum Contact Center Employer of Choice(R) Certification for Customer Service Centres in 2007.
- MISSISSAUGA, ONTARIO, May 29, 2007 CCNMatthews via COMTEX -- CCEOC Inc. today announced that all three Federal Express Canada Ltd. ("FedEx Express Canada") customer service centres have achieved the prestigious Contact Center Employer of MISSISSAUGA, ONTARIO, May 29, 2007 CCNMatthews via COMTEX -- CCEOC...
- Research articles 2007-05-29
- Onyx Software and SimpliCTI Deliver CTI Adapter to Ease Integration for Mid-Sized Contact Centers
- BELLEVUE, Wash. -- Adapter simplifies integration between Avaya Contact Center Express and Onyx Enterprise to Improve Efficiency of Customer Interaction
- Research articles 2005-01-31
- Avaya Offers Virtualized UC Solution Aura
- Avaya's virtualized unified communications solution, Aura, is aimed at businesses with less than 2,400 employees. Unified communications UC company Avaya announced the release of its single-server V virtualization UC solution for companies with up to 2,400 employees, Aura.The Aura system platform, a real-time virtualization technology enables unmodified versions of Avaya Communication...
- News items 2009-10-13
- Avaya Launches Customer Interaction Express
- Avaya Inc. recently announced the launch for its customers in the Middle East and North Africa region of Customer Interaction Express, a new, full-featured contact center software suite built expressly for midmarket enterprises. Avaya Customer Interaction Express 1.0 was designed to handle all incoming and outgoing customer transactions across multiple...
- Research articles 2007-05-01
- PacificNet Epro Selected by Leading Global Provider of Express Delivery Services and Logistics Supply Chain Solutions
- HONG KONG -- -- TNT Express to use Epro's WISE-xb IVRS Contact Center Solution
- Research articles 2005-08-04
- Velocity Express Launches Operations Support Service Center Dedicated to Pharmaceutical Industry
- Senior Experienced Executives Named to Head Innovative Healthcare Focused Unit WESTPORT, Conn. -- Velocity Express Corporation (NASDAQ:VEXP), the largest time definite logistics company in North America, today announced the launch of a Pharmaceutical Operations Support Service Center POSSC that will provide the single operating point of contact for its...
- Research articles 2006-10-19
- Colorado Springs Medical Briefs: April 1, 2005
- Express Scripts, a pharmacy benefit management company, is opening a 500-employee patient care contact center in Pueblo. Final agreements with the state and the Pueblo Economic Development Corp. were wrapping up this past week. The contact center employees will respond to benefit-related inquiries from prescription drug plan members....
- Research articles 2005-04-01
- AMC Technology Announces Its AMC Telephony Connector for Cisco IPCC Express Has Achieved SAP® Certified Integration
- RICHMOND, Va. -- AMC Technology, L.L.C., a provider of multi-channel interaction management solutions for contact centers, announced today that its AMC Telephony Connector for Cisco IPCC Express 5.1 has achieved "Certified for SAP NetWeaver[R]" status from SAP AG for the interaction center capabilities integrated with the SAP[R] Customer Relationship Management...
- Research articles 2007-08-13
- Contact Center and Customer Care Professionals from Ericsson, Verizon, JetBlue, American Express, Hewlett-Packard and AOL are Among Leading Organizations Participating at ICCM Conference & Exposition
- NEWTON, Mass. -- Premier event to be held September 25-28, 2005, at the Bellagio Hotel in Las Vegas
- Research articles 2005-08-23
- Verint Witness Actionable Solutions' Impact 360 Recording Software Receives "Avaya Compliant" Rating in Europe
- Impact 360 Recording Solution Compatible with Key Avaya Contact Center and IP Telephony Solutions, Including Avaya MultiVantage Express
- Research articles 2008-06-04
- Mashable's Weekly Internet and Social Media Events Guide
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section. Is your event not on this list? Contact us and let's establish a media partnership. Mashable's Weekly Social...
- News items 2009-08-24
- Respecting the Copyrights of Others
- Copyrighting is the process of legally protecting the creative products of yourself or others. If your business uses articles, literature, music, or other published work in producing goods or providing services, it may be at risk of violating the copyright of that work. This article outlines the types of published...
- Articles 2007-03-27
- SPE seminars
- May 4-8. Plastics Encounter@ANTEC[TM] 2008. Site: Midwest Express Center and Milwaukee Hilton City Center Hotel, Milwaukee, Wisconsin, USA. Contact: SPE Event Management, +1 203-740-5432; email seminars@4spe.org. Aug. 18-19. SPE's Extrusion of Engineering Seminar. Site: Hilton Mystic Hotel, Mystic, Connecticut, USA. Contact: SPE Event Management, +1...
- Research articles 2008-04-01
- DOT Issues Precedent-Setting Fines for Rochester, MN Tarmac Delay Incident
- DOT 182-09 Tuesday, November 24, 2009 Contact: Bill Mosley Tel: (202) 366-4570 DOT Issues Precedent-Setting Fines for Rochester, MN Tarmac Delay Incident ''' The U.S. Department of Transportation today levied a total civil penalty of $100,000 against Continental...
- News items 2009-11-24
- Presenting With Visuals
- When creating a presentation, the most important thing to remember is that all written or visual material serves only one purpose—to emphasize what the presenter is saying. Many people think that it's necessary to produce an extensive visual presentation containing all the information being discussed. This is not the case,...
- Articles 2007-10-17
- Banco Santander Central Hispano SA Q3 2007 Earnings Call Transcript
- Question-and-Answer Session Unidentified Company Representative Well, it's not really necessary to do an impairment because the evaluation of the goodwill is not related to the share price. It's related rather to the capacity for generating profit and the value of the assets that is the value of the...
- Earnings calls 2007-10-25
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