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494 Resources for

contact center

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PerformanceEdge From Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction: The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has the highest customer satisfaction rating for contact center performance management solutions in the "2008 Contact Center Performance Management Report" from DMG Consulting LLC, a market research firm...; Tags: Aspect Software Inc., contact center, customer satisfaction; Research articles 2008-05-15
Aspect Software and Touchpoint Associates Provide Frontline Leadership Skills Training Through New Management Impact Program: Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, the company's PerformanceEdge Group, and Touchpoint Associates, Inc., contact center consultants and industry thought leaders, today announced the availability of a new service focused on improving the skills of the contact center frontline manager...; Tags: Aspect Software Inc., contact center, leadership; Research articles 2008-06-05
CallMiner and Aspect Software Awarded Contract by Daimler Financial Services Americas to Improve Contact Center Operations: CallMiner, the leader in advanced speech analytics, and the PerformanceEdge Group of Aspect Software, the world's largest company focused solely on unified communications for the contact center, have been chosen by Daimler Financial Services Americas to monitor the quality, content, context, intention and outcome of contact center conversations. Implementation is...; Tags: Aspect Software Inc., contact center; Research articles 2008-04-08
Cincom Synchrony Named Best of Show for Its Integrated Inbound and Outbound Contact Center Capabilities: Cincom Systems' SynchronyTM ( www.cincom.com/synchrony ) was awarded the 2007 Call Center Demo and Conference -- Miami Best of Show award for merging outbound contact center capabilities such as automated dialing, callback scheduling and campaign management tools with its award-winning agent desktop interface and inbound contact center functionality.; Tags: Cincom Systems Inc., contact center; Research articles 2007-05-17
Transera to Present With TiVo and Frost & Sullivan on Virtual Contact Centers: SUNNYVALE, Calif. -- Transera[TM] Communications, the first company to offer an adaptive on-demand virtual contact center solution, today announced that it will present this week alongside TiVo and Frost & Sullivan in an eBroadcast covering contact center trends.; Tags: contact center, Frost & Sullivan, TiVo Inc.; Research articles 2007-10-15

Aspect Software Makes Virtualization a Reality With Unified Command and Control: Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the general availability of Unified Command and ControlTM, a highly scalable solution that enables contact centers to centralize reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and...; Tags: Aspect Software Inc., contact center, virtualization; Research articles 2007-12-04
Aspect Debuts Unified Command And Control: Aspect Software recently announced the general availability of Unified Command and Control, a new solution designed to enable contact centers to centralize their reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and the ability to deliver an improved customer experience. Unified Command...; Tags: Aspect Software Inc., contact center; Research articles 2008-01-01
CosmoCom and NEC Brazil Sign Distribution Agreement; System Integrator Offers Leading Hosted Contact Center On-Demand Platform to Top Carriers in Brazil: MELVILLE, N.Y. -- CosmoCom, the contact center on-demand specialists, announced today an agreement with NEC do Brasil under which the Sao Paolo-based systems integrator will resell its CosmoCall Universe contact center platform in Brazil with a focus on the nation's major carriers and other contact center opportunities. According to Datamonitor,...; Tags: agreement, contact center, NEC Corp.; Research articles 2006-05-30
Aspect Software Placed in Leaders Quadrant for 2007 Contact Center Infrastructure Magic Quadrants for APAC, EMEA and North America: Aspect Software, Inc., the world's largest company solely focused on the contact center industry, today announced it has been positioned in the Leaders quadrant in all three regions analyzed by Gartner, Inc. for its 2007 Contact Center Infrastructure Magic Quadrant reports, which includes North America(1), EMEA(2) and Asia Pacific(3).; Tags: Aspect Software Inc., contact center, leader; Research articles 2007-11-13
Avaya Appoints Bob Lyons to Lead Contact Center Division: Avaya, a leading global provider of business communications applications, systems and services, today announced it has appointed Bob Lyons to lead the company's global contact center organization. As general manager and vice president of Avaya's customer service applications division, Lyons will oversee a business that plays a central...; Tags: Avaya Inc., contact center; Research articles 2008-06-17
Analytics is the answer: what do contact center managers need to generate revenue? New tools and technologies.(The Tipping Point)(Viewpoint essay): CONTACT CENTERS will be one of the most important revenue-generating departments in most enterprises within eight to 10 years. The reason is simple: If people-intensive contact centers continue to be a substantial drain on enterprise profits and do n CONTACT CENTERS will be one of the...; Tags: analytics, contact center; Research articles 2007-05-01
AMC to Offer Call Center Integration Specialist Consultation at SAP CRM 2008: RICHMOND, Va. -- AMC Technology will offer SAP CRM 2008 attendees in Las Vegas, NV on March 3 through 5 the opportunity to schedule a time to have a technical discussion with a contact center integration specialist in the convenience of the show floor at booth #605. This is extremely...; Tags: contact center, SAP AG; Research articles 2008-02-11
Free & Clear® Drives Contact Center Efficiency and Effectiveness with the Envision Performance Suite: Tobacco cessation leader deploys easy-to-use, unified solution to coach and develop virtual contact center agents; Tags: Clear, contact center; Research articles 2007-03-15
RADVISION® Selected By CESTEL to Deliver Video-Enhanced Services and Contact Centers: Collaboration to advance the deployment of video-enabled contact centers and value-added services for mobile carriers; Tags: contact center; Research articles 2006-11-30
KANA Customer ADC to Present at the ICCM 2006 Conference & Expo; Telecommunications Company to Share Best Practices for Optimizing Knowledge Management Solutions to Drive Greater Customer Satisfaction: MENLO PARK, Calif. -- KANA Software Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, today announced that its customer ADC Telecommunications will deliver a case study presentation at the International Contact Center Management ICCM 2006 Conference & Expo, which will take place August 14-16, 2006 at the Navy...; Tags: ADC Telecommunications Inc., contact center, customer satisfaction, Kana Software Inc., knowledge, knowledge management, telecommunications; Research articles 2006-08-09
Envision Telephony Recognized by Saddletree Research For Setting the Standard for Identity Protection in the Contact Center: SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced that Saddletree Research has recognized the company as a pioneer in delivering an identity protection solution for the contact center industry. In a recent report Paul Stockford, chief analyst...; Tags: contact center, Envision Telephony Inc.; Research articles 2007-04-17
Telrex Announces CallRex Support for Cisco Unified Contact Center 7.0 Enterprise: Contact Centers Can Now Affordably Record Agents in Free Seating Call Center Environments; Tags: Cisco Systems Inc., contact center; Research articles 2006-11-13
VEGAS.com Wins Top Technology Award for Interactive Intelligence-Powered Contact Center: INDIANAPOLIS & LAS VEGAS -- VEGAS.com was selected for a best technology award by industry peers from among 200 entrants across North, South, and Central America for its Interactive Intelligence-powered contact center deployment.; Tags: contact center; Research articles 2007-06-27
ATG Introduces Commerce Service Center to Unify e-Commerce Sites and Contact Centers: Agent-facing application suite bridges the gap between the Web site and contact center, streamlining agent-assisted order administration, sales support, and customer care; Tags: ATG, contact center, e-business; Research articles 2007-06-27
Aspect Software Launches Contact Center: Unplugged Blog: Aspect Software, Inc., the world's largest company solely focused on the contact center, announced today it has launched Contact Center: Unplugged, a blog from the company's technology leaders, Gary Barnett, Roger Sumner and Jim Mitchell. The new blog will offer postings from the three industry luminaries that will explore...; Tags: Aspect Software Inc., blog, contact center; Research articles 2006-09-26