Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact CenterTM, the company's PerformanceEdge Group, and Touchpoint Associates, Inc., contact center consultants and industry thought leaders, today announced the availability of a new service focused on improving the skills of the contact center frontline manager...
The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has the highest customer satisfaction rating for contact center performance management solutions in the "2008 Contact Center Performance Management Report" from DMG Consulting LLC, a market research firm...
CallMiner, the leader in advanced speech analytics, and the PerformanceEdge Group of Aspect Software, the world's largest company focused solely on unified communications for the contact center, have been chosen by Daimler Financial Services Americas to monitor the quality, content, context, intention and outcome of contact center conversations. Implementation is...
Avaya, a leading global provider of business communications applications, systems and services, today announced it has appointed Bob Lyons to lead the company's global contact center organization. As general manager and vice president of Avaya's customer service applications division, Lyons will oversee a business that plays a central...
Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the general availability of Unified Command and ControlTM, a highly scalable solution that enables contact centers to centralize reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and...
RICHMOND, Va. -- Xcel a project of Public Services Company of Kuwait, dedicated to providing Health Insurance, BPO and Contact Center outsourcing, and IT solutions to its customers has selected the Multi Channel Integration Suite[TM] (MCIS[TM]) from AMC Technology to integrate their business critical CRM and Telephony Contact Center Solutions...
Aspect Software recently announced the general availability of Unified Command and Control, a new solution designed to enable contact centers to centralize their reporting, routing, administration and workflow management in a single console, resulting in reduced complexity, increased productivity and the ability to deliver an improved customer experience. Unified Command...
SUNNYVALE, Calif. -- Transera[TM] Communications, the first company to offer an adaptive on-demand virtual contact center solution, today announced that it will present this week alongside TiVo and Frost & Sullivan in an eBroadcast covering contact center trends.
RICHMOND, Va. -- AMC Technology will offer SAP CRM 2008 attendees in Las Vegas, NV on March 3 through 5 the opportunity to schedule a time to have a technical discussion with a contact center integration specialist in the convenience of the show floor at booth #605. This is extremely...
Cincom Systems' SynchronyTM ( www.cincom.com/synchrony ) was awarded the 2007 Call Center Demo and Conference -- Miami Best of Show award for merging outbound contact center capabilities such as automated dialing, callback scheduling and campaign management tools with its award-winning agent desktop interface and inbound contact center functionality.
Aspect Software, Inc., the world's largest company solely focused on the contact center industry, today announced it has been positioned in the Leaders quadrant in all three regions analyzed by Gartner, Inc. for its 2007 Contact Center Infrastructure Magic Quadrant reports, which includes North America(1), EMEA(2) and Asia Pacific(3).
NICE Systems has announced that it is the recipient of the prestigious 2007 Market Leadership Award for Excellence in Nordi American contact center quality management solutions from Frost & Sullivan. The analyst firm cited NICE as number one in its industry report. Additionally, research and analysis company Gartner has also...
CONTACT CENTERS will be one of the most important revenue-generating departments in most enterprises within eight to 10 years. The reason is simple: If people-intensive contact centers continue to be a substantial drain on enterprise profits and do n CONTACT CENTERS will be one of the...
Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the launch of PerformanceEdgeTM, the industry's first contact center optimization suite that synchronizes workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to holistically improve business performance. By bringing critical...
INDIANAPOLIS & LAS VEGAS -- VEGAS.com was selected for a best technology award by industry peers from among 200 entrants across North, South, and Central America for its Interactive Intelligence-powered contact center deployment.
Agent-facing application suite bridges the gap between the Web site and contact center, streamlining agent-assisted order administration, sales support, and customer care
ORLANDO, Fla. -- Acme Packet[R] (NASDAQ: APKT), the leader in session border control solutions, today announced that Genesys Telecommunications Laboratories Genesys has joined Acme Packet's Pinnacle Partner Program to help enable the delivery of IP-based contact center solutions. The partnership offers further evidence of the growing momentum of IP transformation...
SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced that Saddletree Research has recognized the company as a pioneer in delivering an identity protection solution for the contact center industry. In a recent report Paul Stockford, chief analyst...
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