<![CDATA[contact center Resources | BNET]]> en-us <![CDATA[TORO National Support Network]]> Fri, 21 Aug 2009 00:00:00 -0700 NIPNY NIPNY <![CDATA[Dynamics Collaborative Contact Center Demo]]> Tue, 18 Aug 2009 00:00:00 -0700 MSFT MSFT <![CDATA[RightNow Technologies, Inc. Q2 2009 Earnings Call Transcript]]> Wed, 29 Jul 2009 20:06:09 -0700 RNOW RNOW <![CDATA[Avaya Appoints Bob Lyons to Lead Contact Center Division]]> Tue, 17 Jun 2008 00:00:00 -0700 AV AV <![CDATA[Aspect Software and Touchpoint Associates Provide Frontline Leadership Skills Training Through New Management Impact Program]]> Thu, 05 Jun 2008 00:00:00 -0700 <![CDATA[Nortel Speeds Up Response Times to Customers at Nespresso's Contact Center]]> Thu, 05 Jun 2008 00:00:00 -0700 NT NT <![CDATA[SER Solutions to Deliver Integrated Best-in-Class Predictive Outbound Calling Functionality as Part of the Nortel Contact Center Suite]]> Mon, 02 Jun 2008 00:00:00 -0700 NT NT <![CDATA[Public Services Company of Kuwait Chooses the AMC Technology Multi Channel Integration Suite to Integrate their Microsoft Dynamics CRM Application with their Nortel Contact Center]]> Mon, 19 May 2008 00:00:00 -0700 MSFT NT MSFT,NT <![CDATA[PerformanceEdge From Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction]]> Thu, 15 May 2008 00:00:00 -0700 <![CDATA[Pegasystems Launches Industry's First Contact Center Solution Specifically Designed for the Insurance Industry]]> Tue, 13 May 2008 00:00:00 -0700 PEGA PEGA <![CDATA[Interactive Intelligence Adds Contact Center and IP Telephony Capabilities to Microsoft Office Communications Server Environments]]> Tue, 13 May 2008 00:00:00 -0700 MSFT MSFT <![CDATA[Qwest Hosted Contact Center Solutions Put Cirro Energy Customers in Control]]> Thu, 17 Apr 2008 00:00:00 -0700 Q Q <![CDATA[CallMiner and Aspect Software Empower Evanston Northwestern Healthcare to Enhance Overall Patient Care, Improve Productivity and Ensure Compliance]]> Wed, 16 Apr 2008 00:00:00 -0700 <![CDATA[CallMiner and Aspect Software Awarded Contract by Daimler Financial Services Americas to Improve Contact Center Operations]]> Tue, 08 Apr 2008 00:00:00 -0700 <![CDATA[Vangent Wins GSA Contract Award for Multichannel Contact Center Service]]> Mon, 31 Mar 2008 00:00:00 -0700 <![CDATA[Next-Generation IP Contact Center Solutions Continue to Gain Momentum as Acme Packet Welcomes Genesys into Pinnacle Partner Program]]> Mon, 17 Mar 2008 00:00:00 -0700 <![CDATA[AMC to Offer Call Center Integration Specialist Consultation at SAP CRM 2008]]> Mon, 11 Feb 2008 00:00:00 -0800 SAP SAP <![CDATA[Intervoice Secures New Contracts with End-to-End Contact Center Suite]]> Tue, 05 Feb 2008 00:00:00 -0800 <![CDATA[Genesys Survey Examines Activities of Successful Contact Centers]]> Fri, 01 Feb 2008 00:00:00 -0800 <![CDATA[Qwest Enhances Contact Center Solutions Portfolio with 'Qwest Notify']]> Thu, 24 Jan 2008 00:00:00 -0800 Q Q