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- The Contact Centre Is Not a Cost Centre | BTalk Australia
- (Episode 234: 12 min 10) Why do most businesses consider the contact centre as nothing more than a cost, when in reality it has a focus on obtaining and retaining revenue. Close it down and you'll be waving goodbye to your customers. So do you have the right approach to...
- Blog posts 2009-04-30
Additional Resources
- UK's 'Best Large UK Contact Centre of the Year' standardises on Aspect contact centre technology -- Garlands installs Aspect technology at new contact centre site in Middlesbrough.
- M2 PRESSWIRE-21 February 2003-ASPECT: UK's 'Best Large UK Contact Centre of the Year' standardises on Aspect contact centre technology -- Garlands installs Aspect technology at new contact centre site in MiddlesbroughC1994-2003 M2 COMMUNICATIONS LTD RDATE:02212003 Stockley Park, London -- Aspect Communications...
- Research articles 2003-02-21
- There are no bugs in Ecolab's Contact Centre; Ecolab improves customer service with state-of-the-art contact centre from Redstone Converged Solutions.
- M2 PRESSWIRE-14 March 2007-Ecolab Inc: There are no bugs in Ecolab's Contact Centre; Ecolab improves customer service with state-of-the-art contact centre from Redstone Converged SolutionsC1994-2007 M2 COMMUNICATIONS LTD RDATE:14032007 Ecolab customers wanting a quick response to pest control problems are...
- Research articles 2007-03-14
- European Home Retail plc selects Sabio to design and implement major contact centre; GBP 500,000 project will see Sabio help European Home Retail plc consolidate its contact centre operation across multiple brands,.
- M2 PRESSWIRE-8 August 2006-Sabio: European Home Retail plc selects Sabio to design and implement major contact centre; GBP 500,000 project will see Sabio help European Home Retail plc consolidate its contact centre operation across multiple brands, and unlock efficiencies across its business; Sabio integrates advanced Sabio...
- Research articles 2006-08-08
- Northern Rock underpins new contact centre with BT.
- M2 PRESSWIRE-10 April 2003-BT Business Information Systems: Northern Rock underpins new contact centre with BTC1994-2003 M2 COMMUNICATIONS LTD RDATE:04102003 Northern Rock has selected BT Business Information Systems BIS in a GBP1 million pound contract to supply, implement and maintain a new...
- Research articles 2003-04-10
- Detica chooses aspect communications' IP Contact Centre solution suite for showcase centre.
- M2 PRESSWIRE-18 February 2003-Aspect Communications: Detica chooses aspect communications' IP Contact Centre solution suite for showcase centreC1994-2003 M2 COMMUNICATIONS LTD RDATE:02182003 Stockley Park, Uxbridge -- Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of enterprise customer contact solutions has joined...
- Research articles 2003-02-18
- ebookers selects CCT to provide GBP2.5 million Avaya IP contact centre system; 'Virtual' contact centre for leading pan-European No.1 retail online travel agency enables delivery of superior customer service and reduces costs.
- M2 PRESSWIRE-15 June 2004-CCT: ebookers selects CCT to provide GBP2.5 million Avaya IP contact centre system; 'Virtual' contact centre for leading pan-European No.1 retail online travel agency enables delivery of superior customer service and reduces costsC1994-2004 M2 COMMUNICATIONS LTD RDATE:06152004 ...
- Research articles 2004-06-15
- SYMON Communications announces UK and Netherlands product launch of 100% web-based workforce management application -- Contact Centre COMMUNITY 2.0.
- M2 PRESSWIRE-17 September 2002-SYMON Communications: SYMON Communications announces UK and Netherlands product launch of 100 web-based workforce management application -- Contact Centre COMMUNITY 2.0 C1994-2002 M2 COMMUNICATIONS LTD RDATE:09162002 Call Centre EXPO, UK -- SYMON Communications, an innovative...
- Research articles 2002-09-17
- Friends Provident opts for Genesys call centre solution - Genesys Telecommunications Laboratories' Genesys Outbound Contact Centre - Brief Article
- TELECOMWORLDWIRE-14 May 2002-Friends Provident opts for Genesys call centre solution C1994-2002 M2 COMMUNICATIONS LTD http://www.m2.com CRM contact centre solutions provider Genesys Telecommunications Laboratories Inc will supply its Genesys Outbound Contact Centre solution to Friends Provident, a UK-based financial services group. The implementation of the call centre...
- Research articles 2002-05-14
- Witness Systems provides contact centre solution for Accor Reservation Services; Witness Systems strengthens its position in the Contact Centre Performance Optimisation market.
- M2 PRESSWIRE-1 June 2004-WITNESS SYSTEMS: Witness Systems provides contact centre solution for Accor Reservation Services; Witness Systems strengthens its position in the Contact Centre Performance Optimisation marketC1994-2004 M2 COMMUNICATIONS LTD RDATE:01062004 LONDON, ATLANTA & PARIS -- Witness Systems (NASDAQ: WITS), a...
- Research articles 2004-06-01
- Scottish Widows selects Sabio as strategic partner for contact centre technology support; Sabio support for 1,000 contact centre agents and applications based in three major Edinburgh sites; Telephony support for 3,000 users spanning 6 sites; Will assist
- M2 PRESSWIRE-6 February 2006-Sabio: Scottish Widows selects Sabio as strategic partner for contact centre technology support; Sabio support for 1,000 contact centre agents and applications based in three major Edinburgh sites; Telephony support for 3,000 users spanning 6 sites; Will assist Scottish Widows to optimise customer...
- Research articles 2006-02-06
- The Telegraph Group unveils new world class contact centre.
- M2 PRESSWIRE-6 February 2002-THE TELEGRAPH: The Telegraph Group unveils new world class contact centre C1994-2002 M2 COMMUNICATIONS LTD RDATE:05022002 The Telegraph Group has unveiled a new GBP2 million Contact Centre at Chatham, Kent to support its commercial activities. It has...
- Research articles 2002-02-06
- Transcom WorldWide SA opens new contact centre in Poland
- NORDIC BUSINESS REPORT-26 June 2007-Transcom WorldWide SA opens new contact centre in PolandC1994-2007 M2 COMMUNICATIONS LTD http://www.m2.com The Swedish-controlled, Luxembourg-based customer relationship management CRM solutions and debt collection services provider Transcom WorldWide SA announced on Tuesday (26 June) that it has opened a new contact centre in Gdansk, Poland....
- Research articles 2007-06-26
- Detica designs contact centre for National Express - Brief Article
- TELECOMWORLDWIRE-11 December 2001-Detica designs contact centre for National Express C1994-2001 M2 COMMUNICATIONS LTD http://www.m2.com UK-based customer relationship management CRM consultancy Detica has designed and managed the implementation of a multi-channel contact centre for the National Express Coach Division. The Birmingham contact centre, with over 350 employees, enables...
- Research articles 2001-12-11
- Intelligent Finance selects Genesys Universal Queue contact-centre solution; Genesys to power the customer interactions of Europe's largest Internet-enabled contact centre.
- M2 PRESSWIRE-24 May 2001-GENESYS TELECOMMUNICATIONS LABORATORIES: Intelligent Finance selects Genesys Universal Queue contact-centre solution; Genesys to power the customer interactions of Europe's largest Internet-enabled contact centre C1994-2001 M2 COMMUNICATIONS LTD RDATE:24052001 WOKINGHAM - Genesys Telecommunications Laboratories, Inc., the...
- Research articles 2001-05-24
- Aspect launches Customer E-Mail at Call Centre Expo; Brings advanced e-mail handling capabilities to the customer contact centre.
- M2 PRESSWIRE-19 September 2000-Aspect Communications: Aspect launches Customer E-Mail at Call Centre Expo; Brings advanced e-mail handling capabilities to the customer contact centre C1994-2000 M2 COMMUNICATIONS LTD RDATE:19092000 Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of customer relationship...
- Research articles 2000-09-19
- BT Infonet introduces new hosted IP-based capabilities to its contact centre services; Capabilities support contact via voice, email, fax, SMS and Web-based messaging without a premises-based ACD or PBX.
- M2 PRESSWIRE-22 March 2005-BT Infonet: BT Infonet introduces new hosted IP-based capabilities to its contact centre services; Capabilities support contact via voice, email, fax, SMS and Web-based messaging without a premises-based ACD or PBXC1994-2005 M2 COMMUNICATIONS LTD RDATE:22032005 London, United...
- Research articles 2005-03-22
- Cable & Wireless chooses Avaya's IP and CRM contact centre system; GBP1 million implementation will enable 400 agents to better manage customer contact and telesales across the UK.
- M2 PRESSWIRE-30 November 2001-Avaya: Cable & Wireless chooses Avaya's IP and CRM contact centre system; GBP1 million implementation will enable 400 agents to better manage customer contact and telesales across the UK C1994-2001 M2 COMMUNICATIONS LTD RDATE:30112001 GUILDFORD,...
- Research articles 2001-11-30
- SYMON launches new workforce management solution for contact centres - Contact Centre COMMUNITY 2.0. from SYMON Communications - Brief Article - Product Announcement
- TELECOMWORLDWIRE-18 September 2002-SYMON launches new workforce management solution for contact centres C1994-2002 M2 COMMUNICATIONS LTD http://www.m2.com Contact centre management tools provider SYMON Communications has launched Contact Centre COMMUNITY 2.0. The new workforce management solution contains a navigation and training tool, a schedule designer and schedule...
- Research articles 2002-09-18
- Improcom advises on new 'one' rail contact centre.
- M2 PRESSWIRE-26 July 2005-IMPROCOM: Improcom advises on new 'one' rail contact centreC1994-2005 M2 COMMUNICATIONS LTD RDATE:26072005 Independent ICT consultants Improcom have supported National Express in establishing a new GBP2.5 million customer services centre for its 'one' rail services in the East...
- Research articles 2005-07-26
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