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- Managing Customer Relationships with Email
- The Internet provides streamlined, cost-effective channels for delivering products and services to customers. As a result, today's customers are progressively more Internet-savvy. In fact, email and web-based communications are growing faster than any other means of customer interaction. Effectively managing email is critical to organization's ongoing ability to service customers....
- White papers 2003-01-01
- Customer Retention In On-Line Retail
- This article focuses on the success factors for on-line retail and on the possible web-site features that can support these success factors. On-line retail can be a retailer's dream come true: because of the wealth of information available in a digitized format about that customer, online retail enables the retailer...
- White papers 2002-05-01
- The Benefits Of Web Response
- The article tells that most responses to customer promotions come in by phone or mail. Increasingly, though, companies are looking to web response as the preferred method. To get a response or a sale today, most ads list an 800 number. One should still do that, since there are still...
- White papers 2003-01-01
- Why Bad Things Happen to Good New Products
- The article raises some questions like: why should promising products from highly respected companies fail despite clear evidence of market need, strong marketing support, and real enthusiasm and energy from salespeople. It is a question that has puzzled generations of product managers whose meteoric rise to corporate fame has been...
- White papers 2003-01-01
- Fifteen Secrets of Super-Effective Electronic Sales Letters
- The article jots down the facts and reasons behind the successful e-mails. E-Mail can be an extremely effective sales tool--if one knows how to write electronic letters that grab and hold the attention of prospects and customers. The true art of e Mail is the ability to write powerful, persuasive...
- White papers 2003-01-01
- Shaping The Future: Predictive Analytics Deliver The Promise Of CRM
- Customer Relationship Management CRM promises to improve business effectiveness, profitability, market share, growth, and attainment of other business goals. While many CRM projects have created more efficient processes for customer collaboration, the ultimate goal of lowering costs, increasing revenue and profitability is yet to be fully realized. With the ability...
- White papers 2003-01-01
- Marketers Don't Build Brands Consumers Do
- As with many such subjects in the public domain, both clichés and misconceptions abound which need to be clarified if one is able to truly appreciate what brands can mean to develop markets? For this reason, brands too have attracted some of the controversial attention that advertising itself draws. The...
- White papers 2003-01-01
- The Changing Role of Billing
- The industry is rapidly reorganizing itself to optimize value at the point where customer needs, products and services, and networks come together to meet the demands of a new virtual, customer-defined, solutions-driven environment. Successful telecommunications companies of the future are making major changes in how, where and with whom they...
- White papers 2002-12-06
Additional Resources
- CosmoCom Powers UniContact from I-Contact Solutions; Unified Product Combines Contact Center and CRM
- MELVILLE, N.Y. -- CosmoComTM announced today that I-Contact Solutions, the leading system integrator for voice infrastructure and applications in the Asia Pacific region, is utilizing CosmoCall UniverseTM as a primary component of UniContactR, its new contact-center-in-a-box solution that combines customer interaction management CIM from CosmoCom with I-Contact's own customer relationship...
- Research articles 2004-10-26
- Davox and Crane sign distribution partnership deal; Davox named preferred provider of customer contact solutions.
- M2 PRESSWIRE-11 September 2000-DAVOX: Davox and Crane sign distribution partnership deal; Davox named preferred provider of customer contact solutions C1994-2000 M2 COMMUNICATIONS LTD RDATE:11092000 LONDON -- Davox Corporation (NASDAQ: DAVX), a leading developer of customer contact solutions, today announced...
- Research articles 2000-09-11
- Thales Contact Solutions acquired by NICE Systems. (Insider).(Brief Article)
- NICE Systems, Ra'anana, Israel, recently announced that it has completed its acquisition of the assets of Thales Contact Solutions TCS, a developer of customer-facing technology for public safety, wholesale trading and call centers. NICE Systems, Ra'anana, Israel, recently announced that it has completed...
- Research articles 2003-04-01
- Avaya selects Sabio as its PremierEMEA Applications BusinessPartner; Prestigious award acknowledges Sabio's proven strengthin transforming Avaya's applications intohigh value customer contact solutions; Recognises success of projects for major Sabio custo
- M2 PRESSWIRE-20 February 2007-Sabio: Avaya selects Sabio as its PremierEMEA Applications BusinessPartner; Prestigious award acknowledges Sabio's proven strengthin transforming Avaya's applications intohigh value customer contact solutions; Recognises success of projects for major Sabio customers including Scottish Widows, BSkyB, Homeserve, HCL and TravelexC1994-2007 M2 COMMUNICATIONS LTD...
- Research articles 2007-02-20
- Cambridge Technology Partners teams with Aspect to provide customer contact solutions; Unique offering cultivates customer loyalty through all channels of communication, setting new standards for customer care.
- M2 PRESSWIRE-29 May 2001-Aspect Communications: Cambridge Technology Partners teams with Aspect to provide customer contact solutions; Unique offering cultivates customer loyalty through all channels of communication, setting new standards for customer care C1994-2001 M2 COMMUNICATIONS LTD RDATE:29052001 Stockley...
- Research articles 2001-05-29
- SoundBite Communications Releases SoundBite 6.0 to Accelerate the Creation of Powerful Automated Customer Contact Solutions; Enhancements to the Award-Winning Automated Voice Messaging Solution Dramatically Improve Outbound Customer Contact Campaigns
- BURLINGTON, Mass. -- SoundBite Communications Inc., a leading provider of hosted, automated customer contact solutions, today launched version 6.0 of the award-winning SoundBite automated voice messaging solution. The new release adds significant enhancements that dramatically increase the ability to create, manage and execute highly effective, automated voice messaging campaigns. ...
- Research articles 2006-09-12
- Contact Solutions Selects Intervoice Voice Portal as Its VoiceXML Platform
- New Partnership Includes Agreement to Jointly Market Contact Solutions' Shared IVR and Voice Portal Services
- Research articles 2007-10-31
- Contact Solutions Inc. Deploys Tekelec 7000 Class 5 Packet Switch to Support IVR Applications
- MORRISVILLE, N.C. -- Tekelec (NASDAQ: TKLC), a leading developer of high-performance network applications for next-generation fixed, mobile and packet networks, today announced Contact Solutions Inc. has deployed two Tekelec 7000 Class 5 Packet Switches to support its advanced interactive voice response IVR applications.
- Research articles 2006-08-29
- PipeLive.com Announces Alliance With Advanced Contact Solutions for Live Website Support
- MELVILLE, NY--BUSINESS WIRE--August 24, 1999-- PipeLive.com, an innovator of real-time customer relationship software for the Internet, today announced a strategic alliance agreement with Advanced Contact Solutions, Inc. ("ACS"), an outsource provider of Internet-based customer service, which will enable live, real-time customer support focusing exclusively on websites and the Internet...
- Research articles 1999-08-24
- Cisco Announces Significant New Security, Scalability and Desktop Enhancements for its SIP-Supported Customer Contact Solutions; Cisco Continues Its Innovation and Leadership in Customer Contact Solutions
- SAN JOSE, Calif. -- Cisco Systems (NASDAQ:CSCO) today announced new security, scalability and desktop application enhancements for its customer contact center solutions aimed at helping companies of all sizes improve customer service.
- Research articles 2005-06-20
- New GSA contract to help improve customer contact services
- The U.S. General Services Administration GSA wants to help federal government agencies streamline telephone and Internet customer contact solutions. In late December 1999, the GSA announced new blanket purchase agreements with 11 technology industry partners to offer agencies one-stop shopping for telecommunications call center and Internet customer contact solutions through...
- Research articles 2000-04-01
- UK's 'Best Large UK Contact Centre of the Year' standardises on Aspect contact centre technology -- Garlands installs Aspect technology at new contact centre site in Middlesbrough.
- M2 PRESSWIRE-21 February 2003-ASPECT: UK's 'Best Large UK Contact Centre of the Year' standardises on Aspect contact centre technology -- Garlands installs Aspect technology at new contact centre site in MiddlesbroughC1994-2003 M2 COMMUNICATIONS LTD RDATE:02212003 Stockley Park, London -- Aspect Communications...
- Research articles 2003-02-21
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