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	<title><![CDATA[contact solutions Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/contact+solutions.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to contact solutions]]></description>
	<s:counts start="0" returned="8" found="8" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Managing Customer Relationships with Email]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=61387]]></link>
		<description><![CDATA[The Internet provides streamlined, cost-effective channels for delivering products and services to customers. As a result, today's customers are progressively more Internet-savvy. In fact, email and web-based communications are growing faster than any other means of customer interaction. Effectively managing email is critical to organization's ongoing ability to service customers....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/contact+solutions.html"><![CDATA[Contact Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/online+communications.html"><![CDATA[Online Communications]]></category>
	</item>
	<item>
		<title><![CDATA[The Benefits Of Web Response]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=61457]]></link>
		<description><![CDATA[The article tells that most responses to customer promotions come in by phone or mail. Increasingly, though, companies are looking to web response as the preferred method. To get a response or a sale today, most ads list an 800 number. One should still do that, since there are still...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/response.html"><![CDATA[Response]]></category>
		<category domain="http://resources.bnet.com/topic/benefit.html"><![CDATA[Benefit]]></category>
		<category domain="http://resources.bnet.com/topic/contact+solutions.html"><![CDATA[Contact Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/web+response.html"><![CDATA[Web Response]]></category>
		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Why Bad Things Happen to Good New Products]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=61458]]></link>
		<description><![CDATA[The article raises some questions like: why should promising products from highly respected companies fail despite clear evidence of market need, strong marketing support, and real enthusiasm and energy from salespeople. It is a question that has puzzled generations of product managers whose meteoric rise to corporate fame has been...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/product.html"><![CDATA[Product]]></category>
		<category domain="http://resources.bnet.com/topic/contact+solutions.html"><![CDATA[Contact Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Fifteen Secrets of Super-Effective Electronic Sales Letters]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=61462]]></link>
		<description><![CDATA[The article jots down the facts and reasons behind the successful e-mails. E-Mail can be an extremely effective sales tool--if one knows how to write electronic letters that grab and hold the attention of prospects and customers. The true art of e Mail is the ability to write powerful, persuasive...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/letter.html"><![CDATA[Letter]]></category>
		<category domain="http://resources.bnet.com/topic/contact+solutions.html"><![CDATA[Contact Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Shaping The Future: Predictive Analytics Deliver The Promise Of CRM]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=63218]]></link>
		<description><![CDATA[Customer Relationship Management CRM promises to improve business effectiveness, profitability, market share, growth, and attainment of other business goals. While many CRM projects have created more efficient processes for customer collaboration, the ultimate goal of lowering costs, increasing revenue and profitability is yet to be fully realized. With the ability...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/predictive+analytics.html"><![CDATA[Predictive Analytics]]></category>
		<category domain="http://resources.bnet.com/topic/analysis.html"><![CDATA[Analysis]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/contact+solutions.html"><![CDATA[Contact Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Marketers Don't Build Brands Consumers Do]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=63276]]></link>
		<description><![CDATA[As with many such subjects in the public domain, both clichés and misconceptions abound which need to be clarified if one is able to truly appreciate what brands can mean to develop markets? For this reason, brands too have attracted some of the controversial attention that advertising itself draws. The...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://resources.bnet.com/topic/contact+solutions.html"><![CDATA[Contact Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[The Changing Role of Billing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=138445]]></link>
		<description><![CDATA[The industry is rapidly reorganizing itself to optimize value at the point where customer needs, products and services, and networks come together to meet the demands of a new virtual, customer-defined, solutions-driven environment. Successful telecommunications companies of the future are making major changes in how, where and with whom they...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 06 Dec 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/billing.html"><![CDATA[Billing]]></category>
		<category domain="http://resources.bnet.com/topic/tariff.html"><![CDATA[Tariff]]></category>
		<category domain="http://resources.bnet.com/topic/contact+solutions.html"><![CDATA[Contact Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/free+trade.html"><![CDATA[Free Trade]]></category>
		<category domain="http://resources.bnet.com/topic/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://resources.bnet.com/topic/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://resources.bnet.com/topic/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[Customer Retention In On-Line Retail]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=61446]]></link>
		<description><![CDATA[This article focuses on the success factors for on-line retail and on the possible web-site features that can support these success factors. On-line retail can be a retailer's dream come true: because of the wealth of information available in a digitized format about that customer, online retail enables the retailer...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 May 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/online+retail.html"><![CDATA[Online Retail]]></category>
		<category domain="http://resources.bnet.com/topic/retail+company.html"><![CDATA[Retail Company]]></category>
		<category domain="http://resources.bnet.com/topic/success.html"><![CDATA[Success]]></category>
		<category domain="http://resources.bnet.com/topic/contact+solutions.html"><![CDATA[Contact Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
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