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92 Resources for

corporate communications and crisis communication

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Making a Crisis Worse: The Biggest Mistakes in Crisis Communications: All businesses are vulnerable to crises. One can't serve any population without being subjected to situations involving lawsuits, accusations of impropriety, sudden changes in company ownership or management, and other volatile situations on which audiences - and the media that serves them - often focus. The cheapest way to turn...; Tags: crisis communication; White papers
Crisis Communications: Some Tips for When It Is Your Turn at Bat: 'Bad news on the doorstep' was the refrain from the popular song years ago. And it seems to be getting a lot of play in the business world these days. With situations ranging from sudden stock gyrations and layoffs, to labor disputes, key executive deaths or disabilities, fires or natural...; Tags: workplace violence, crisis communication, layoff, workplace, stock; White papers
Managing Crisis Communications Online: Crisis communications is a now accepted discipline of communications, backed by extensive research, an impressive body of case studies, and a large and growing number of public examples from which to learn. Organizations in the public, private and non-profit sectors have recognized the value of good crisis management and have...; Tags: crisis management, crisis communication, business continuity; White papers
Crisis Communications and Media Relations: Communicating the right message at the right time is critical to managing a business crisis. In emergency situations, there are multiple audiences - employees, customers, investors, the media, the community and government agencies - with multiple needs. Responding quickly and with confidence is the only way to demonstrate the organizations...; Tags: Corporate communications, Aon Corp., crisis communication, public relations; White papers
Crisis Communication at the University of Louisville: Policies and Procedures: The way the University of Louisville communicates in a crisis has a lasting impact on its reputation. As a publicly assisted institution, the University of Louisville is obliged to keep the public informed of its activities. Invariably, the news media act as powerful agents in this process. How well the...; Tags: crisis communication, agent, radio, TV; White papers

How to Create a Crisis Communications Plan: A Crisis Plan Can Prevent a Bad Situation from Getting Worse: A crisis may be impossible to avoid, but proper preparation can help prevent a bad situation from getting worse. Unattended or improperly handled, a crisis can threaten the organization's credibility, reputation, and in its most extreme form - its...; Tags: leadership; White papers
The 11 Steps of Crisis Communications: Every organization is vulnerable to crises. The days of playing ostrich are gone. One can play, but stakeholders will not be understanding or forgiving because they've watched what happened with Bridgestone-Firestone, Bill Clinton, Arthur Anderson, Enron, Worldcom, 9-11, The Asian Tsunami Disaster and - even as the author is writing...; Tags: Corporate communications, crisis communication, Hurricane Katrina; White papers
Crisis Management Vs. Crisis Communication: The difference between crisis management and crisis communications and the new term of business continuity needs to be clarified. Where does a person draw the line between management and communications in a crisis? As a matter of fact, a person will be doing everything he can to coordinate the management,...; Tags: Corporate communications, crisis communication, crisis management, business continuity; White papers
Planning Ahead Is the Key to Crisis Communications: If you think your organization is safe from having a PR crisis, think again. More likely than not, you'll face the unexpected and you'll need to respond quickly and effectively. Here are some tips gleaned from this week's Bulldog Reporter PR University Audio Conference: How to get...; Tags: Corporate communications, Jon Greer, crisis communication; Blog posts 2008-04-25
Dealing with the Media: Want to generate good press — or avoid PR backlash in times of crisis? Learn how to manage the media with our Top Five stories on public relations. Media Relations 101 Source: NETA Online Never confuse publicity with advertising. You can't control...; Tags: Marketing, Corporate Communications, BNET Staff, crisis communication, public relations, media, press, Top 5; Articles 2007-03-28
Learn How to Prepare a Crisis Communication Plan Like a Top Professional!: Crises are rare events, but their impact is so great that astute organizations prepare plans to counter their effects. US research showed that 53% of all businesses hit by a crisis will not survive if they don't have an adequate recovery plan in place. Crisis communication is different from other...; Tags: Corporate communications, crisis communication; White papers 2006-10-16
KeeneyPedia: The Fundamentals of Crisis Communications: Crisis communications at its most basic level consists of three elements: crisis planning, crisis response and crisis recovery. Crisis planning is the work done to define what constitutes a crisis for the organization, identify vulnerabilities - both likely and less-than-likely, assign responsibilities, prepare a spokesperson with media training, practice periodically...; Tags: Corporate communications, crisis communication, media training, phone; White papers 2006-09-17
Management Gurus on Crisis Communication: A small, independent not-for-profit organisation takes on the big bad multinationals. The matter dies down-sort of-after months of conflicting information, accusations and counter-accusations. Few years later, the NGO is back, this time with more - and more damaging - evidence of impurity. It's the second time since 2003 that the...; Tags: Rediff.com India Ltd., Crisis Communication, Matter, Corporate Communications, Food & Beverage, Marketing, Manufacturing; White papers 2006-09-05
Crisis Communication Practices at an International Relief Agency: When a disaster strikes, the affected population relies upon the swift response and aid rendered by relief organizations such as the California-based Direct Relief International. Since 1948, Direct Relief's mission has been to provide essential material resources to locally run health programs in areas affected by natural disasters, wars, and...; Tags: Corporate communications, crisis communication, agency, health care; White papers 2006-09-01
Crisis Communications - The Importance of Inbound Messaging: Never has the need for a crisis communications strategy been as crucial as it is in contemporary times. The catastrophic events of the previous years have shown that relying solely on traditional communications tools for contacting employees, customers and other constituents in a time of need is not enough for...; Tags: Corporate communications, crisis communication, messaging; White papers 2006-08-11
Why Apologies Are a Crisis Communications Staple: When was the last time a person saw a CEO apologize? It is a powerful communications tool, but for various reason it is one that is increasingly neglected. By owning up to a misstep, an individual or organization effectively frames the issue, putting parameters around it and defining it. It...; Tags: Corporate communications, crisis communication; White papers 2006-07-26
Crisis Communications: The New Economy Way!: Call it a tryst with destiny! Firstly the floods lashed the city and this looks like it is going to become an annual event; then disturbances took place in the city following some untoward incident by sections of a political party. Now it's the serial bomb blasts. Mumbai has had...; Tags: Corporate communications, crisis communication; White papers 2006-07-14
Crisis Communication Plan: Nonprofit Toolkit: To effectively manage communications through a formal, clearly defined channel in order to mitigate crisis, or serious negative repercussions for the Association or the sector, and maintain a reputation of leadership and transparency on vital issues and breaking news. In speaking with the media and public, the Colorado Nonprofit Association...; Tags: Corporate communications, crisis communication, leadership; White papers 2006-07-12
Effective Crisis Communications and Emergency Notification: In contemporary times, instant communication is considered standard. Americans have come to expect access to information immediately - via cell phones, personal digital assistants, and other time-saving technological devices. That instant communication is never more important than when a critical incident occurs in the author's public schools. Disasters such 9/11...; Tags: crisis communication, emergency response, 9/11 commission, PDA, cell phone, phone; White papers 2006-06-01
Internet Crisis Communications: What Should We Do?: Internet crises share many of the fundamental elements of crisis communication management. First, every organization needs a crisis plan that includes many potential scenarios and should also include the worst case scenario - total product failure. This crisis plan should be taken seriously and practiced in a simulation exercise. Everyone...; Tags: Corporate communications, crisis communication, Internet; White papers 2006-05-26