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cranky flier

The JetBlue Post Mortem, Part 3: What Comes Next?: So JetBlue ran a textbook PR/damage-control campaign after its Valentine's Day disaster. That was the easy part, and now the company faces its real challenge - fixing the problems that caused the fiasco. Last week, JetBlue unveiled its "customer bill of rights" to appease irate travelers, and the company hopes...; Tags: Regulations, Product Marketing, Cranky Flier, JetBlue Airways Corp., Airline, Customer Relationship Management (CRM), Marketing, Government, Enterprise Software, Software, Joseph De Avila; Blog posts 2007-02-26

Virgin America's Main Cabin Select Capitalizes on Corporate Contracts: I had the chance to sit down (or, uh, actually stand up) with Virgin America CEO David Cush yesterday, and we spoke about a variety of topics. (Full transcript at The Cranky Flier.) One thing stood out as being very positive for the airline, and that's the performance...; Tags: Airline, Cabin, Virgin America, Main Cabin Select, Operational Accounting, Food & Beverage, Pricing, Finance, Manufacturing, Marketing, Brett Snyder; Blog posts 2008-12-11