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- The Increasing Role of Public Relations as a Crisis Management Function
- The 11th September terrorist attacks on the USA have greatly impacted on the tourism industry, causing managers to restrategise their communication programmes. This national investigation illustrates the increasing role of public relations as a crisis management function. The paper explains if public relations activities are increasing and advertising activities are...
- White papers 2004-02-04
- Crisis Management Vs. Crisis Communication
- The difference between crisis management and crisis communications and the new term of business continuity needs to be clarified. Where does a person draw the line between management and communications in a crisis? As a matter of fact, a person will be doing everything he can to coordinate the management,...
- White papers
- Communication Guide: Crisis Communications
- Crises are turning points in our lives, which are not necessarily negative, but have the potential to be; we can emerge with credit from almost any critical situation. Any organization can undergo a crisis. This paper asserts that the key to successful crisis management and communications is preparation and planning....
- White papers 2003-01-01
- North Carolina Division Of Tourism: Crisis Communications Plan
- Many kinds of situations have the potential to negatively impact the perception of North Carolina as a desirable vacation destination as well as impede travel to and within the state. When these occur, the Division of Tourism can help mitigate these situations through a coordinated involvement with the media, the...
- White papers 2003-01-01
- Crisis Communications and Management Plan
- The International Association for Exhibition Management IAEM is the association which represents individuals and organizations involved in the various aspects of exhibitions production throughout the world. In normal circumstances, IAEM operates under a set of specific policies, procedures and bylaws that are in place to assure that IAEM's daily operations...
- White papers 2002-11-01
- What to Do Before and During a Crisis
- Article shares the advice on the steps to be taken before a crisis and during a crisis. It advises to not confuse crisis communications with crisis management. Unless crisis communications is part of a larger program of crisis management, it will fail miserably. Unlike crisis communications, which is mainly reactive...
- White papers 2000-10-16
- Crisis Management: Know Thineself: The Role Of The Vulnerability Audit In Crisis Prevention
- Crisis prevention is the severely neglected aspect of the crisis communications. Few organizations necessarily invest the time to examine their vulnerabilities, before suffering their first major crisis. Vulnerability audit is a self-inspection thoroughly designed to identify the potential crises before it occurs. It paves the way for creation of a...
- White papers 2003-01-01
- Issues Management
- Crisis involves an unpredictable situation with dangerous consequences. A crisis, if not handled carefully, can have disastrous effects on an organization. Crisis communication is the activity of communicating the exact picture of the crisis to the public. The role of crisis communication is significant in the crisis management process. Issues...
- Presentations 2001-01-01
Additional Resources
- Crisis Communication
- Experts suggest that a crisis is unpredictable but not unexpected. Companies must know how to deal with a situation before, during, and after a crisis. When encountering crisis, companies must try to figure out its root cause and how it can be tackled. It is the duty of the top...
- Presentations 2004-08-16
- Planning a Crisis Management Strategy
- When companies experience a major problem that threatens their business, they need to react quickly and effectively to protect their reputations. Providing clear information to customers and the media can build support and help the company to recover quickly. An important part of the process is having a crisis management...
- Articles 2007-11-02
- Top Management Communication During Crises: Guidelines and a 'Perfect Example' of a Crisis Leader
- Top management communication is increasingly considered a critical component of an organization's overall public relations strategy. In times of crisis, the CEO's communication becomes even more important. Mitroff (2004) distinguishes between a crisis manager and a crisis leader. As management guru Peter Drucker put it: "Managers do 'thing right' whereas...
- Research articles 2005-07-01
- Mashable's Weekly Guide to Social Media Conferences and Events
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-10-19
- Check List For Crisis Management Planning
- Anything that tends to have an adverse impact on an organization is termed as crisis. In crisis, a company must devise effective crisis management plans. Major elements of effective management planning include the identification of a crisis management team, an assessment of the crisis scenarios, the development of a crisis...
- White papers 2003-01-01
- Tips & Techniques: Crisis Management
- Article includes the general principles that can positively affect your actions and communication in a crisis situation. It explains that crisis communication planning can help dealing effectively with those unexpected disasters, emergencies or other unusual events that may cause unfavorable publicity for organization. Before the crisis, successful communication will depend,...
- White papers 2003-01-01
- Could What's Keeping You Up At Night Be Your Association's Downfall: Crisis Prevention Through Planning
- Most companies are left in a tizzy whenever a crisis occurs in the organization. If a crisis is not managed effectively, it can have an adverse impact on the organizations operations and business environment. Thus, to avoid such a situation, a crisis communication plan should be devised for the organization's...
- White papers 2001-09-01
- Preparing for crisis at the World Bank
- Like many US-based organizations, the dramatic events of 9/11 left the World Bank feeling under-prepared to deal with a crisis of such magnitude. But with the help of a new internal communications group established in 2001, the organization now has robust crisis management plans in place. Here, Roger Morier and...
- Research articles 2006-02-01
- Judge, IE, MIT Sloan and Others Bring Art to the MBA
- What can b-school students learn in a theater class? Plenty, it seems, as a growing number of prestigious MBA programs are including alternative teaching tools such as acting, music, voice coaching and fine arts as an innovative way to boost leadership, communication and presentation skills. IEDC-Bled...
- Blog posts 2008-12-02
- Crisis Management Plan-Painesville Township Schools
- This article discusses crisis communication plan. The main goal is to maintain an orderly school operation while meeting the needs of the students and their families, together with the staff during a crisis as defined by the Crisis Management Team. The following procedures are designed to enable the students, staff,...
- White papers 2003-01-01
- Theft of the Oscars : How Roadway Successfully Managed a Crisis
- Everyone wants to avoid a crisis, but no one should avoid crisis planning. Most companies are highly susceptible to a wide range of unanticipated events that could cause immense damage, sometimes very quickly. Though the incident may not be your company's fault, it still can result in a deterioration of...
- White papers 2002-01-01
- Crisis Communication Planning: Organizing and Completing A Plan That Works
- Whether big or small, no organization should be without a crisis communications plan. There are many aspects to being prepared for a crisis, many of which, frankly, are not worth preparing for in advance, either because of their low probability of occurrence alien abduction of your entire management team, or...
- White papers 2003-01-01
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