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- Audience-Oriented Approach to Crisis Communication: A Study of Hong Kong Consumers' Evaluation of an Organizational Crisis
- This paper explains the responses of consumers to information about an organizational crisis. Three hundred and eighty-five individuals from Hong Kong responded to hypothetical scenarios describing a plane crash. The scenarios manipulated causal attribution internal and external, the organizations' crisis response (shifting the blame, minimization, no comment, apology, compensation, and...
- White papers 2004-10-01
- Crisis Communication Practices at an International Relief Agency
- When a disaster strikes, the affected population relies upon the swift response and aid rendered by relief organizations such as the California-based Direct Relief International. Since 1948, Direct Relief's mission has been to provide essential material resources to locally run health programs in areas affected by natural disasters, wars, and...
- White papers 2006-09-01
- Crisis Communications: Some Tips for When It Is Your Turn at Bat
- 'Bad news on the doorstep' was the refrain from the popular song years ago. And it seems to be getting a lot of play in the business world these days. With situations ranging from sudden stock gyrations and layoffs, to labor disputes, key executive deaths or disabilities, fires or natural...
- White papers
- Crisis Communication Tips
- When a syphilis outbreak takes place in the community, most often the state or local health department will execute a communication plan to inform key segments of the community about the issue. But as an organization supporting the Syphilis Elimination Effort SEE, what should one do or how can one...
- White papers 2005-03-07
- Crisis Communication Plan
- The rapid release of accurate information regarding an accident, incident, natural disaster, emergency or controversial issue is clearly in the best interest of the University of Alaska Fairbanks. The UAF Crisis Communication Plan CCP plan does not change the way emergencies are initially reported at UAF. All emergencies on the...
- White papers 2003-01-01
- Communications Manual for CASA/Gal Programs: Introduction to Crisis Communications
- CASA/GAL programs and volunteers face crises every day. It's the nature of work. One is often involved in volatile situations involving families out of control. The volunteer program also makes vulnerable to other kinds of emergencies; ones we can't necessarily turn to traditional training to handle. They...
- White papers 2003-01-01
- Lessons From A Crisis: How Communication Kept A Company Together
- HR in any organization can learn from Corporation's cataclysmic September 11 experience. Evacuation drills and first-aid kits are not enough anymore. HR also has to prepare a crisis communication plan. Article explains that the devastation of September 11 reduced offices to wreckage; companies discovered that their online capabilities were remarkably...
- White papers 2001-11-01
- Crisis Communications
- From the executive summary: ‘Some problems that law firms face regularly, especially in weak economic times, are so poorly managed that they do more damage than they should: layoffs, firings of partners, scandalous e-mails that become public, the departure of a high-profile lawyer or practice group, or a sexual harassment...
- White papers 2003-01-01
Additional Resources
- Motivating Others during Difficult Times
- There are times in all organizations when the external environment conspires against success. Wider economic and political factors may have undermined the business model; or competitors may have beaten the organization to the market with a new product. The internal environment may also cause difficulties. The hierarchical structure may be...
- Articles 2007-11-09
- How to Decide in a Time of Confusion
- A practical five-step plan to make sure you have the data (and the mind-set) you need to make great decisions in a time of unprecedented risk and uncertainty. Study Your Business Environment Goal: Compile information to understand what you know...
- Articles 2009-05-04
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