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- Planning Ahead Is the Key to Crisis Communications
- If you think your organization is safe from having a PR crisis, think again. More likely than not, you'll face the unexpected and you'll need to respond quickly and effectively. Here are some tips gleaned from this week's Bulldog Reporter PR University Audio Conference: How to get...
- Blog posts 2008-04-25
- Dealing with the Media
- Want to generate good press — or avoid PR backlash in times of crisis? Learn how to manage the media with our Top Five stories on public relations. Media Relations 101 Source: NETA Online Never confuse publicity with advertising. You can't control...
- Articles 2007-03-28
- Management Gurus on Crisis Communication
- A small, independent not-for-profit organisation takes on the big bad multinationals. The matter dies down-sort of-after months of conflicting information, accusations and counter-accusations. Few years later, the NGO is back, this time with more - and more damaging - evidence of impurity. It's the second time since 2003 that the...
- White papers 2006-09-05
- Audience-Oriented Approach to Crisis Communication: A Study of Hong Kong Consumers' Evaluation of an Organizational Crisis
- This paper explains the responses of consumers to information about an organizational crisis. Three hundred and eighty-five individuals from Hong Kong responded to hypothetical scenarios describing a plane crash. The scenarios manipulated causal attribution internal and external, the organizations' crisis response (shifting the blame, minimization, no comment, apology, compensation, and...
- White papers 2004-10-01
- The Increasing Role of Public Relations as a Crisis Management Function
- The 11th September terrorist attacks on the USA have greatly impacted on the tourism industry, causing managers to restrategise their communication programmes. This national investigation illustrates the increasing role of public relations as a crisis management function. The paper explains if public relations activities are increasing and advertising activities are...
- White papers 2004-02-04
- Crisis Communication Practices at an International Relief Agency
- When a disaster strikes, the affected population relies upon the swift response and aid rendered by relief organizations such as the California-based Direct Relief International. Since 1948, Direct Relief's mission has been to provide essential material resources to locally run health programs in areas affected by natural disasters, wars, and...
- White papers 2006-09-01
- Crisis Communication at the University of Louisville: Policies and Procedures
- The way the University of Louisville communicates in a crisis has a lasting impact on its reputation. As a publicly assisted institution, the University of Louisville is obliged to keep the public informed of its activities. Invariably, the news media act as powerful agents in this process. How well the...
- White papers
- Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory
- Previous research based on Situational Crisis Communication Theory SCCT suggests that an organization's past crises history affects the reputational threat posed by a current crisis when that crisis results from intentional acts by the organization. The study reported on in this paper provides a wider test of crisis history to...
- White papers 2004-07-01
- Crisis Communications - The Importance of Inbound Messaging
- Never has the need for a crisis communications strategy been as crucial as it is in contemporary times. The catastrophic events of the previous years have shown that relying solely on traditional communications tools for contacting employees, customers and other constituents in a time of need is not enough for...
- White papers 2006-08-11
- Crisis Communications: The New Economy Way!
- Call it a tryst with destiny! Firstly the floods lashed the city and this looks like it is going to become an annual event; then disturbances took place in the city following some untoward incident by sections of a political party. Now it's the serial bomb blasts. Mumbai has had...
- White papers 2006-07-14
- Crisis Communications and Disaster Response
- Events such as terrorist acts, hurricanes and power outages have shown people that interruptions in one's business, not to mention one's daily life, is never far away. Even the best-thought-out disaster-response plans are inadequate if they don't include effective means of communicating to first responders, citizens and emergency operations centers.
- White papers 2006-04-01
- Crisis Communications and Media Relations
- Communicating the right message at the right time is critical to managing a business crisis. In emergency situations, there are multiple audiences - employees, customers, investors, the media, the community and government agencies - with multiple needs. Responding quickly and with confidence is the only way to demonstrate the organizations...
- White papers
- Learn How to Prepare a Crisis Communication Plan Like a Top Professional!
- Crises are rare events, but their impact is so great that astute organizations prepare plans to counter their effects. US research showed that 53% of all businesses hit by a crisis will not survive if they don't have an adequate recovery plan in place. Crisis communication is different from other...
- White papers 2006-10-16
- Crisis Communications: Staying Afloat in Turbulent Times
- A crisis can - and inevitably will happen in a person's township. The term "Crisis" denotes something more serious than a problem; it is a major occurrence with a potentially negative outcome affecting the township, its officials, residents or its reputation. A crisis can interrupt "Business as usual" for a...
- White papers 2005-04-01
- Crisis Communications: Some Tips for When It Is Your Turn at Bat
- 'Bad news on the doorstep' was the refrain from the popular song years ago. And it seems to be getting a lot of play in the business world these days. With situations ranging from sudden stock gyrations and layoffs, to labor disputes, key executive deaths or disabilities, fires or natural...
- White papers
- A Lesson in Crisis Communications
- A tragedy in the author's community could very well have ended up a PR nightmare, but it was handled with professionalism and compassion. Communication is key, in any situation. In a crisis situation, however, a crisis communications plan must already be in place. Second, even after the crisis is over,...
- White papers 2005-12-10
- Basic Principles for Crisis Communications
- Whether the phones are ringing, camera trucks are showing up at a worksite, union leadership is speaking at a public hearing, or a regulator is issuing safety warnings about a person's product, it's pretty clear that the person has got a crisis. Instead of days or weeks, he has got...
- White papers 2004-07-15
- How to Create a Crisis Communications Plan
- A Crisis Plan Can Prevent a Bad Situation from Getting Worse: A crisis may be impossible to avoid, but proper preparation can help prevent a bad situation from getting worse. Unattended or improperly handled, a crisis can threaten the organization's credibility, reputation, and in its most extreme form - its...
- White papers
- The 11 Steps of Crisis Communications
- Every organization is vulnerable to crises. The days of playing ostrich are gone. One can play, but stakeholders will not be understanding or forgiving because they've watched what happened with Bridgestone-Firestone, Bill Clinton, Arthur Anderson, Enron, Worldcom, 9-11, The Asian Tsunami Disaster and - even as the author is writing...
- White papers
- Keeping Your Community Informed During Emergencies
- When an emergency situation hits, a well-constructed communications plan can mean the difference between a community in chaos and a community that overcomes adversity. Known as "crisis communications," these plans basically identify the who, what, where, and when of the situation and how this information is passed on to the...
- White papers 2003-01-01
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