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BNET Business Dictionary
- Crisis Management
- actions taken by an organization in response to unexpected events or situations with potentially negative effects that threaten resources and people or the success and continued operation of the organization....
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- Crisis Management: The Hard Lesson of Having Nothing to Say: The Need for Speed
- Saying nothing may be legally pleasing to avoid misstatement, but it hardly enhances reputation or reassures outsiders. That is why media coaching is valuable. It is a path to reputation-saving actions and comments. This article discusses a case about a company which underscores an aphorism about war. After being...
- White papers 2003-01-01
- Crisis Management: Set Your Media Expectations Low In A Crisis: Understanding the Media
- It is very essential that in a crisis management, one should set media expectations low. For this old principles can be followed. Some of these include: act at lightning speed in a crisis, avoid a press conference when reporter's guns are cocked, don't overlook any victims or perceived victims, do...
- White papers 2003-01-01
- Crisis Lessons Learned From Airline Tragedy
- Article deduces that enlightenment on crisis management sometimes comes from living through a catastrophe. During a crisis, companies with strong people and customer-centered values tend to do the right thing, while autocratic and bottom-line fixated businesses tend to make mistakes. Corporate cultures often separate winners from losers. Read the article...
- White papers 2003-01-01
- Crisis Management : Set Your Media Expectations Low in a Crisis - Understanding the Media
- If a person wants a glimpse of how a crisis in his company might be covered by the news media, go to the local video store and check out Akira Kurosawa's film classic Rashomon. Rashomon shows a savage assault from the totally different points of view of victim, attacker, and...
- White papers
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