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- Audience-Oriented Approach to Crisis Communication: A Study of Hong Kong Consumers' Evaluation of an Organizational Crisis
- This paper explains the responses of consumers to information about an organizational crisis. Three hundred and eighty-five individuals from Hong Kong responded to hypothetical scenarios describing a plane crash. The scenarios manipulated causal attribution internal and external, the organizations' crisis response (shifting the blame, minimization, no comment, apology, compensation, and...
- White papers 2004-10-01
Additional Resources
- Crisis Response Plan
- A crisis for the purposes of this response plan is an emotionally significant event that threatens the well-being of one or more individuals or the university as a whole. It may include an abduction/hostage situation, accidental death, civil disturbance/riot, suicide, threat of danger, or violent crime. The university has established...
- White papers 2003-02-01
- Your Crisis Response Plan: The Ten Effective Elements
- Organizations inevitably face crises, but few are well prepared to deal with them. This paper summarize the findings of research and experience about what it takes to respond effectively in crisis situations. The accompanying table is a tool for evaluating the adequacy of your organization's crisis response plans. An...
- White papers 2002-09-30
- Products & Services; Program organizes crisis response plans.(News)
- NEW YORK-Bowman Specialty Services L.L.C. has introduced a new program that helps organizations create detailed crisis response plans. The New York-based unit of E.G. Bowman Co. Inc. developed the crisis management program to address the risks of n NEW YORK-Bowman Specialty Services L.L.C. has...
- Research articles 2003-08-04
- Indonesia: World Bank issues sanctions in ASEM-EU Asian Financial Crisis Response Fund.
- M2 PRESSWIRE-26 May 2005-WORLD BANK: Indonesia: World Bank issues sanctions in ASEM-EU Asian Financial Crisis Response FundC1994-2005 M2 COMMUNICATIONS LTD RDATE:25052005 WASHINGTON - The World Bank announced the debarment of five individuals and two firms for corrupt and fraudulent practices in...
- Research articles 2005-05-26
- Bridge Collapse: Member of National Crisis Response Team Available
- Don Patterson, a member of the Red Cross National Crisis Response team, is available to talk about the emotional impact of the I35W bridge collapse on the broader community. Patterson, a chaplain at Regions Hospital, has been a member of the National Crisis Response team since 1999. His service includes...
- Research articles 2007-08-03
- Your Crisis Response Plan: The Ten Effective Elements
- Shooter on site, epidemic or major power outage. Is any organization prepared to deal with crisis? Article explains that what is needed to know and offers a checklist to evaluate preparedness. The elements provided in the article summarizes the findings of research and experience about what it takes to respond...
- White papers 2002-09-30
- Crisis Response Manual
- A special committee of the University Student Health Coordinating Board SHCB developed the draft Crisis Response Manual. The intention of the document is to provide a template and helpful information for a school-based response, but assumes a central coordinating function for incidents that involve a death of a student, several...
- White papers 2001-11-20
- Optimal Solutions Teams: The Next Dimension In Crisis Response
- This Slide-Show discusses about optimal Solutions teams which act as next dimension in crisis response plan. Various crsis teams have been established to fight such problem. It discusses various decision making process. There is a plan for the Un-Plannable which include: Dynamically complex, unpredictable circumstances, decisions that affect entire, organization....
- White papers 2003-01-01
- US DEPT OF HHS: Three sites for Crisis Response Teams to battle HIV/AIDS in minority communities.
- M2 PRESSWIRE-17 June 1999-US DEPT OF HHS: HHS announces three sites for special Crisis Response Teams to battle HIV/AIDS in minority communities C1994-99 M2 COMMUNICATIONS LTD RDATE:160699 HHS Secretary Donna E. Shalala today announced that Detroit, Philadelphia and Miami will be...
- Research articles 1999-06-17
- Cook County Adopts Advanced E-911 System; Advanced Crisis Response Solution From RedSky Technologies Offers Additional Protections for Employees, Work Sites
- Business Editors/High-Tech Writers CHICAGO--BUSINESS WIRE--March 5, 2002 Cook County has adopted an enhanced 911 (E-911) crisis response solution from RedSky Technologies, Inc. to provide additional protections for its 26,700 employees at all of its work sites. As one of the nation's largest county employers, Cook County becomes...
- Research articles 2002-03-05
- Planning a Crisis Management Strategy
- When companies experience a major problem that threatens their business, they need to react quickly and effectively to protect their reputations. Providing clear information to customers and the media can build support and help the company to recover quickly. An important part of the process is having a crisis management...
- Articles 2007-11-02
- A Seven-Step Formula For Crisis Management
- From the executive summary: ‘Experts suggest that a crisis response formula is a checklist of how to respond after a catastrophic event. It is designed to help organizations think through what to do. There are three parts of crisis management - preparedness, response, and reaction. Preparedness includes protection of physical...
- White papers 2001-11-01
- Crisis Management Plan: Texas A&M University-Texarkana
- "Emergency Management is normally divided into four parts: mitigation, preparedness, response, and recovery. Mitigation might be best described as those measures taken to avoid crises or prevent small emergencies from becoming large crises. Preparedness is the development of plans and procedures necessary to enable the effective and efficient use of...
- White papers 2003-08-01
- How to Work With the Media in a Crisis Situation
- Bhopal. Exxon Valdez. DDT. Fentanyl. Sarin. Hydrochloric acid. LNG. These are words tied to chemicals that conjure up death and destruction resulting in a crisis. And a crisis means publicity. What often turns a chemical emergency into a crisis or disaster is surprise, compounded by confusion and errors that occur...
- White papers
- Planning for to a Crisis`
- One needs only to watch the evening news or pick up the morning paper to see "crises" that have been poorly handled. There are general principles and common elements that apply to all "crises," small or large. By and large, a "crisis" can be anticipated, and one can develop proposed...
- White papers 2003-01-01
- IBM and Cisco Team to Offer Crisis Management Services
- IBM (NYSE: IBM), a global leader in business continuity and resiliency services and Cisco, a global leader in networking, today announced they will partner to provide emergency crisis response capabilities for the first time as an end-to-end managed service. The new IBM Crisis Management Services for Crisis Response service combines...
- Research articles 2007-03-20
- KeeneyPedia: The Fundamentals of Crisis Communications
- Crisis communications at its most basic level consists of three elements: crisis planning, crisis response and crisis recovery. Crisis planning is the work done to define what constitutes a crisis for the organization, identify vulnerabilities - both likely and less-than-likely, assign responsibilities, prepare a spokesperson with media training, practice periodically...
- White papers 2006-09-17
- Ten Crisis Communications Principles That Hurricane Katrina and Hurricane Rita Taught Us
- The author has not been quick to post his thoughts about the planning and response related to Hurricane Katrina and Hurricane Rita. He has been the victim of plenty of Monday morning quarterbacking over the years, so he does not like to pile on. So the intent of this paper...
- White papers 2005-09-26
- Crisis and Emergency Risk Communication
- The presentation is about crisis and emergency risk communication. It gives the conceptual overview of crisis communication, risk communication, crisis and emergency risk communication as each has its own pressures, one must be familiar and prepared to deal with all of them. It describes role of crisis and emergency risk...
- Presentations 2003-01-01
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