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- What To Do When a Crisis Hits
- Crisis communications experts like to say that every organization is going to have a crisis sooner or later, and that in fact, the underlying reasons for your crisis are probably already festering in your organization. Larry Smith, president of the Institute for Crisis Management, likes to point...
- Blog posts 2008-07-18
- Planning Ahead Is the Key to Crisis Communications
- If you think your organization is safe from having a PR crisis, think again. More likely than not, you'll face the unexpected and you'll need to respond quickly and effectively. Here are some tips gleaned from this week's Bulldog Reporter PR University Audio Conference: How to get...
- Blog posts 2008-04-25
- Michael Levine: Gift Wrapping Your Business
- Michael Levine has been called "the Michael Jordan of entertainment P.R." And it's not just because he's tall. Over the years, his Levine Communications Office client list has included Nike, Sharp, Pizza Hut and Michael Jackson. Here, Levine outlines the four rules for success when dealing with a crisis, the...
- Videos 2007-11-27
- Planning a Crisis Management Strategy
- When companies experience a major problem that threatens their business, they need to react quickly and effectively to protect their reputations. Providing clear information to customers and the media can build support and help the company to recover quickly. An important part of the process is having a crisis management...
- Articles 2007-11-02
- Crisis Management : Set Your Media Expectations Low in a Crisis - Understanding the Media
- If a person wants a glimpse of how a crisis in his company might be covered by the news media, go to the local video store and check out Akira Kurosawa's film classic Rashomon. Rashomon shows a savage assault from the totally different points of view of victim, attacker, and...
- White papers
- Crisis: Danger or Opportunity?
- The author has often heard motivational speakers say that the word crisis in Chinese means both danger and opportunity. In investigating the facts, he has found running arguments on the web as to whether or not this is true. He personally does not speak Chinese and he is certainly not...
- White papers 2005-02-13
- Crisis Communication at the University of Louisville: Policies and Procedures
- The way the University of Louisville communicates in a crisis has a lasting impact on its reputation. As a publicly assisted institution, the University of Louisville is obliged to keep the public informed of its activities. Invariably, the news media act as powerful agents in this process. How well the...
- White papers
- Learn How to Prepare a Crisis Communication Plan Like a Top Professional!
- Crises are rare events, but their impact is so great that astute organizations prepare plans to counter their effects. US research showed that 53% of all businesses hit by a crisis will not survive if they don't have an adequate recovery plan in place. Crisis communication is different from other...
- White papers 2006-10-16
- Crisis Management in the Newsroom
- The purpose of crisis management is to effectively manage communications and to emerge from a crisis with one's reputation, credibility and business intact. The longer it takes to effectively react to a situation, the greater the potential for damage. It is important for newsrooms to prepare for crises in advance...
- White papers 2003-02-26
- Central Texas College Crisis Communication Plan Community Relations Standard Operating Procedures
- A crisis situation is defined as any circumstance or event identified by the chancellor as having a real or potential major impact on the campus community as a whole. Each crisis or emergency will require a unique public information response dependent on the nature of the crisis. The purpose of...
- White papers 2006-09-12
- 7 Must-Have Elements in Every Crisis Communications Kit
- Chances are incredibly high that the company is going to experience a crisis of some kind in the next 5 years. Its how a person handles that crisis with the media which will likely determine whether that crisis builds or seriously damages the company. That's why it is vital that...
- White papers 2004-07-15
- Making a Crisis Worse: The Biggest Mistakes in Crisis Communications
- All businesses are vulnerable to crises. One can't serve any population without being subjected to situations involving lawsuits, accusations of impropriety, sudden changes in company ownership or management, and other volatile situations on which audiences - and the media that serves them - often focus. The cheapest way to turn...
- White papers
- Vanishing Contagion?
- While a number of emerging market crises were characterized by widespread contagion during the 1990s, more recent crises (notably, in Argentina) have been mostly contained within national borders. This has led some observers to wonder whether contagion might have become a feature of the past, with markets now better discriminating...
- White papers 2006-01-01
- Impact of Past Crises on Current Crisis Communication
- Previous research based on Situational Crisis Communication Theory SCCT suggests that an organization's past crises history affects the reputational threat posed by a current crisis when that crisis results from intentional acts by the organization. The study reported on in this paper provides a wider test of crisis history to...
- White papers 2004-07-01
- Sample Source: Crisis Management Plans - Part II
- This paper includes specific action steps to take in the event of a crisis. Schools should create detailed procedures for each type of crisis that may threaten the school environment. Each process will vary, according to the type and severity of the emergency. The paper also describes the process in...
- White papers
- How to Work With the Media in a Crisis Situation
- Bhopal. Exxon Valdez. DDT. Fentanyl. Sarin. Hydrochloric acid. LNG. These are words tied to chemicals that conjure up death and destruction resulting in a crisis. And a crisis means publicity. What often turns a chemical emergency into a crisis or disaster is surprise, compounded by confusion and errors that occur...
- White papers
- Ex-Medtronic CEO Bill George Calls Winners, Losers in the Financial Crisis
- How important is leadership? Without it, you get the worse US financial crisis since the Great Depression. That’s the message from Harvard Business School professor Bill George, an expert in leadership. “This is not a crisis caused by the failure of complex financial instruments,†he writes...
- Blog posts 2008-10-09
- The 7 Habits Of Highly Effective People - The Two Letter Word That Is The Key To Time Management
- We all know that we should be spending as much time as possible on important but not urgent activities. For example planning, preventing crises before they happen, building relationships, and looking for new opportunities. However so many people seem to spend their lives swamped in urgent, unimportant things that they...
- White papers 2007-11-16
- Management By Crisis
- Management by crisis is a phrase used to describe the common problem of allowing unexpected events, interruptions, problems, or emergencies to dictate your priorities and actions. Effective crisis management is an important best practice; it is an essential skill of effective time managers because unexpected things do happen in every...
- White papers 2004-01-01
- Public Relations and Crisis Coordination
- Organizations face problems all the time, and solve them one way or another. Sometimes one of these problems is difficult, at least at the time it occurs, and it becomes a public interest with the help of the press. This problem is then known as a crisis, where the company...
- White papers 2006-04-20
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