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- What To Do When a Crisis Hits
- Crisis communications experts like to say that every organization is going to have a crisis sooner or later, and that in fact, the underlying reasons for your crisis are probably already festering in your organization. Larry Smith, president of the Institute for Crisis Management, likes to point...
- Blog posts 2008-07-18
- Planning Ahead Is the Key to Crisis Communications
- If you think your organization is safe from having a PR crisis, think again. More likely than not, you'll face the unexpected and you'll need to respond quickly and effectively. Here are some tips gleaned from this week's Bulldog Reporter PR University Audio Conference: How to get...
- Blog posts 2008-04-25
- Michael Levine: Gift Wrapping Your Business
- Michael Levine has been called "the Michael Jordan of entertainment P.R." And it's not just because he's tall. Over the years, his Levine Communications Office client list has included Nike, Sharp, Pizza Hut and Michael Jackson. Here, Levine outlines the four rules for success when dealing with a crisis, the...
- Videos 2007-11-27
- Planning a Crisis Management Strategy
- When companies experience a major problem that threatens their business, they need to react quickly and effectively to protect their reputations. Providing clear information to customers and the media can build support and help the company to recover quickly. An important part of the process is having a crisis management...
- Articles 2007-11-02
- Sample Source: Crisis Management Plans - Part II
- This paper includes specific action steps to take in the event of a crisis. Schools should create detailed procedures for each type of crisis that may threaten the school environment. Each process will vary, according to the type and severity of the emergency. The paper also describes the process in...
- White papers
- When There's a Crisis ... Don't Make It Worse
- Despite the evidence of history, many companies are unprepared for a crisis, do not have plans or procedures in place or have inadequate means to put existing plans into action. A CEO can be all too easily persuaded that financial resources should be spent on more pressing issues, not hypothetical...
- White papers
- Crisis Communications Planning or What to Do Before During or After It Hits the Fan
- Crisis communication planning can help a person deal effectively with those unexpected disasters, emergencies or other unusual events that may cause unfavorable publicity for his organization. Before the crisis, successful communication will depend, in large part, on the preparations a person makes long before the emergency occurs. During the crisis,...
- White papers
- Crisis Communications: Managing Corporate Reputation in the Court of Public Opinion
- A crisis is the ultimate unplanned activity and the ultimate test for managers. In a time of crisis, conventional management practices are inadequate and ways of responding usually insufficient. This author, a communications practitioner with global experience, details a well-managed crisis response that will leave stakeholders with a favourable impression...
- White papers 2006-03-01
- Crisis Management in Public Affairs Operations
- Public Affairs Officers PAO often receive their sternest test as staff officers in the wake of a crisis. A crisis will bring to light planning processes, the PAO's grasp of regulations and procedures, and the commander's interest level in public affairs operations. The soldiers of the great Army and the...
- White papers 2003-11-14
- The 7 Habits Of Highly Effective People - The Two Letter Word That Is The Key To Time Management
- We all know that we should be spending as much time as possible on important but not urgent activities. For example planning, preventing crises before they happen, building relationships, and looking for new opportunities. However so many people seem to spend their lives swamped in urgent, unimportant things that they...
- White papers 2007-11-16
- How to Create a Crisis Communications Plan
- A Crisis Plan Can Prevent a Bad Situation from Getting Worse: A crisis may be impossible to avoid, but proper preparation can help prevent a bad situation from getting worse. Unattended or improperly handled, a crisis can threaten the organization's credibility, reputation, and in its most extreme form - its...
- White papers
- How to Work With the Media in a Crisis Situation
- Bhopal. Exxon Valdez. DDT. Fentanyl. Sarin. Hydrochloric acid. LNG. These are words tied to chemicals that conjure up death and destruction resulting in a crisis. And a crisis means publicity. What often turns a chemical emergency into a crisis or disaster is surprise, compounded by confusion and errors that occur...
- White papers
- Public Relations and Crisis Coordination
- Organizations face problems all the time, and solve them one way or another. Sometimes one of these problems is difficult, at least at the time it occurs, and it becomes a public interest with the help of the press. This problem is then known as a crisis, where the company...
- White papers 2006-04-20
- Crisis Management : Set Your Media Expectations Low in a Crisis - Understanding the Media
- If a person wants a glimpse of how a crisis in his company might be covered by the news media, go to the local video store and check out Akira Kurosawa's film classic Rashomon. Rashomon shows a savage assault from the totally different points of view of victim, attacker, and...
- White papers
- Crisis at Work?: Try the SLLR Method
- How does a person respond to a crisis at work? Does he get nervous? Does he see himself getting fired for taking the wrong decisions? Is he overconfident and end up biting off more than he can chew? The most challenging part of any crisis is having the right attitude...
- White papers 2006-02-06
- Impact of Past Crises on Current Crisis Communication
- Previous research based on Situational Crisis Communication Theory SCCT suggests that an organization's past crises history affects the reputational threat posed by a current crisis when that crisis results from intentional acts by the organization. The study reported on in this paper provides a wider test of crisis history to...
- White papers 2004-07-01
- The Role Of Firm Size In Controlling Output: Decline During The Asian Financial Crisis
- This paper sets out to develop a simplified risk premium model to explain output decline within the economies of Asia in the immediate aftermath of the Asian financial crisis. Firms are allowed to borrow from both domestic and foreign banks, with the firms' debts being loosely constrained at high levels...
- White papers 2005-12-01
- The Focused Leader One BIG Idea + One BIG Crisis
- Successful leaders have BIG ideas as well as having big crises to deal with. Most leaders who have gone into the annals of history, whether it be politics, sports or business have led in this fashion: they have had at least one BIG idea to pursue plus one BIG crisis...
- White papers 2009-01-01
- Workplace Conflict - The Five W's For Intervention
- The ability to take quick, clear, decisive action in critical situations is a vital skill for anyone in the company who is responsible for dealing with issues and crises. Companies need to have a plan or framework for analyzing these situations and intervening in an effective and efficient way. Knowing...
- White papers 2009-01-01
- Notes on a Crisis: What Domino's and Other Brands Under Stress Can Do to Revive Post Catastrophe
- News of the incident spreads like wildfire. Public opinion plummets over night. Executives are reeling from their worst nightmare come true. Employees are demoralized. Sound like the Domino's disgusting video crisis that erupted last month? Actually, the author is referring to the food poisoning incident that felled another QSR chain,...
- White papers 2009-05-10
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