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- Full-suite CRM delivers, analyzes global customer information.(Component-Based Customer Management)
- It's said that manufacturers need customer relationship management CRM in depth--i.e., a solution capable of much more than simply tracking sales contacts, calls, visits, and discussions. A number of global companies, including Emerson, say they' It's said that manufacturers need customer relationship management...
- Research articles 2004-07-01
- Customer Information: more important than ever.
- Successful companies understand that in challenging economic times, like those we've been through this past year, identifying and retaining their most profitable customers may make the difference between continued growth or becoming another recessi Successful companies understand that in challenging economic times, like...
- Research articles 2002-02-01
- Customizing CRM to Improve Sales Performance
- Grand & Toy's products are sold primarily to businesses, which buy everything from paper clips to office furniture. Grand & Toy has long been an innovator in improving the customer experience through the application of new technology. The challenge, though, was in finding additional benefits from their software tools. Manveiler's...
- Case studies 2004-08-19
- MindManager Accelerator for Salesforce now Sforce Certified; Mindjet technology visualizes CRM information to shorten sales cycles, increase value of existing customer information
- LARKSPUR, Calif. -- Mindjet, the leading provider of software for visualizing and managing information, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand customer relationship management CRM, today announced that Mindjet's MindManager Accelerator for salesforce.com has met salesforce.com's rigorous certification standards. Tightly integrated with Salesforce via the Sforce on-demand...
- Research articles 2005-05-18
Additional Resources
- CRM and Customer Life Cycle
- Customer Relationship Management or CRM is a combination of enterprise strategies, business processes and information technologies used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM software systems automate many customer-related business tasks. CRM applications are traditionally developed as client-server software which...
- White papers
- Online CRM Community Debuts.(Aberdeen Group launches web site with sales, marketing and customer services information)(Brief Article)
- Aberdeen Group, a Boston-based technology market consulting and research firm, has launched CRM Access, a Web site that delivers insights to sales, marketing, and customer service executives. CRM Access leverages the firm's CRM expertise to decipher Aberdeen Group, a Boston-based technology market consulting and ...
- Research articles 2003-03-01
- Acuity Brands Selects Siebel CRM OnDemand to Consolidate Customer Information; World Leader in Lighting Deploys Leading Hosted CRM Solution to Improve Sales Interactions, Customer Service, and Customer Retention
- SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that Acuity Brands Lighting has successfully implemented the first phase of its Siebel CRM OnDemand initiative to centralize customer information and make it available across all sales, marketing, and service groups.
- Research articles 2005-10-04
- Mobilizing CRM: Routes to Success
- Over the past 15 years, the evolution of CRM has paralleled changing business philosophy - from the early days when what passed for CRM was really only a contact database that assisted the sales process, to the current, customer-centric environment in which highly complex and expensive CRM systems enable customer...
- White papers 2004-10-01
- Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers?
- Discover how the right CRM solution can help your information workers increase productivity, improve customer service, and boost collaboration, while your business simplifies complex processes, increases sales, and reduces costs. In this white paper, lea Discover how the right CRM solution can help your information workers increase productivity, improve customer...
- Research articles 2006-09-13
- Convergys Merges CRM And Billing With Infinys CSM
- Convergys Corporation, a provider of outsourced customer care, human resources and billing services, has announced a new upgrade to lnfinys that makes it the first modular, convergent billing solution to link the worlds of customer relationship management CRM and business support systems BSS for communications service providers, according to the...
- Research articles 2006-03-01
- I.B.I.S., Inc. Adds To Microsoft CRM Consulting Team; New Customer Acquisition Drives Growth
- NORCROSS, Ga. -- Norcross-based Microsoft Gold Certified Partner I.B.I.S., Inc., a leading enterprise business solution provider specializing in the integration and deployment of business solutions from Microsoft, continues to invest in Microsoft Customer Relationship Management CRM and Microsoft Information Worker solutions. IBIS has worked with more than 40 clients and...
- Research articles 2006-06-02
- ZoomInfo Partners With InsideScoop to Deliver Salesforce.com Users Customer Information on 26 Million Business People
- DREAMFORCE -- Zoom Information Inc. (www.zoominfo.com), the search engine that extracts and summarizes people information, is now directly integrated into InsideScoop's Salesforce.com data lifecycle management solution. Salesforce.com customers who use InsideScoop's Customer Connection to manage their customer information inside the CRM solution, can now click on the ZoomInfo tab to...
- Research articles 2005-09-13
- Taking CRM beyond the MCIF.(customer relationship management, marketing customer information file)(Brief article)
- Maryland's Provident Bank doesn't have to be top ten in scope to put a sophisticated retail delivery strategy in place. It may not be a behemoth, but its ambition is showing. The $6.4 billion assets institution has taken significant steps to organize its back...
- Research articles 2007-01-01
- Siebel CRM OnDemand Integration OnDemand
- Companies today are increasingly challenged to unify business processes and customer information across multiple applications, dispersed business units, and even corporate boundaries. Setting another industry milestone, Siebel CRM OnDemand is the only solution that provides one with both Web Services support and prebuilt integration to Siebel on premise solutions to...
- White papers 2004-04-01
- Remedy Corporation recognised by Forrester Research, Aberdeen Group and ISM, Inc.; Several rankings underscore Remedy's strength and leadership in help desk and customer relationship management.
- M2 PRESSWIRE-21 March 2001-REMEDY: Remedy Corporation recognised by Forrester Research, Aberdeen Group and ISM, Inc.; Several rankings underscore Remedy's strength and leadership in help desk and customer relationship management C1994-2001 M2 COMMUNICATIONS LTD RDATE:21032001 Bracknell, Berkshire -- Remedy Corporation,...
- Research articles 2001-03-21
- EDS U.S. Financial Services Privacy and Customer Relationship Management Survey
- EDS and Ipsos Reid conducted a study that reveals American and Canadian consumers' habits, perceptions and requirements concerning the growing use of Customer Relationship Management CRM and the security and privacy of their personal information. Their responses confirm a high level of confidence that banks and financial institutions are addressing...
- White papers 2005-09-01
- CRM Done Right
- The Idea in Brief Frustrated by high costs and dubious payoffs, managers that used the first customer-relationship management CRM systems came to view them as overhyped IT investments. Accordingly, CRM spending plummeted between 2001 and...
- Articles 2007-12-14
- CRM is (Almost) Dead.
- CRM is Almost Dead.What's that about lipstick on a pig?CRM/SFA or whatever you call it is powerful. Unfortunately, it got a really bad start from which it never really recovered.Here's the problem - to most salespeople CRM isn't anything more than a stick that their management uses to beat them....
- Discussion threads 2008-02-22
- Webcast: Growing Your Business with CRM
- Smart business owners and executives already understand the importance of customer service to the long-term success of their business, but many fall short when it comes to effective customer relationship management, or CRM. To learn proven strategies for getting customer service right, view Growing Your Business...
- Webcasts 2008-09-04
- Why Sales Reps Hate CRM.
- I've yet to hear any sales professional say anything good about CRM. Every time I post about CRM (as in "Five Signs Your CRM System is Failing" and "CRM is Almost Dead"), the only salespeople willing to praise the technology are the ones selling CRM. A...
- Blog posts 2008-03-12
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