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- Google, Salesforce bond thickens.
- Jun. 6--NEW DELHI -- Google and Salesforce on Tuesday announced deepening of their ties, but stopped short of announcing a widely expected buyout of the CRM firm by the search engine giant. Jun. 6--NEW DELHI -- Google and Salesforce on Tuesday announced deepening of...
- Research articles 2007-06-06
- 5 Questions To Ask CRM Companies Before You Buy
- Buying a Customer Relationship Management CRM package is one of the most monumental decisions your firm will ever make. Choosing the right one can mean the difference between the success and failure of your CRM initiative. But with hundreds of CRM companies out there, how do you find the vendor...
- White papers 2007-01-01
Additional Resources
- Frost & Sullivan Names SAP 2005 CRM Company of the Year
- SCOTTSDALE, Ariz. -- Frost & Sullivan announced it will present its 2005 CRM Company of the Year Award at tonight's Excellence in Information & Communications Technologies Awards Banquet.
- Research articles 2005-01-12
- Secret of my success: getting more for the money; Citizens National Bank turns to a smaller CRM company for bigger results.(BEST PRACTICES and PROVEN RESULTS)
- Mark Singleton, president and CEO of CNB | as told to Colin Beasty * Why CRM? Citizens National Bank CNB has two parts to its CRM strategy. One was our call center piece, which currently handles about 4,000 calls a day with approximately 10 to...
- Research articles 2006-03-01
- RightNow, Sierra Atlantic announce partnership to deliver enterprise CRM integration to global 2000; Award-winning on-demand technology and world-class professional services enable up-market customers to optimise ROI and accelerate time-to-benefit.
- M2 PRESSWIRE-17 February 2004-RIGHTNOW TECHNOLOGIES: RightNow, Sierra Atlantic announce partnership to deliver enterprise CRM integration to global 2000; Award-winning on-demand technology and world-class professional services enable up-market customers to optimise ROI and accelerate time-to-benefitC1994-2004 M2 COMMUNICATIONS LTD RDATE:02172004 RightNow Technologies,...
- Research articles 2004-02-17
- CRM Done Right
- The Idea in Brief Frustrated by high costs and dubious payoffs, managers that used the first customer-relationship management CRM systems came to view them as overhyped IT investments. Accordingly, CRM spending plummeted between 2001 and...
- Articles 2007-12-14
- Five Signs Your CRM System is Failing.
- There are five red flags that signal when a CRM system is more bother than it's worth. If your CRM system has two or more of these flags, your sales team is in big trouble: RED FLAG #1: Management must force people...
- Blog posts 2008-02-15
- CRM is (Almost) Dead.
- CRM is Almost Dead.What's that about lipstick on a pig?CRM/SFA or whatever you call it is powerful. Unfortunately, it got a really bad start from which it never really recovered.Here's the problem - to most salespeople CRM isn't anything more than a stick that their management uses to beat them....
- Discussion threads 2008-02-22
- Why Sales Reps Hate CRM.
- I've yet to hear any sales professional say anything good about CRM. Every time I post about CRM (as in "Five Signs Your CRM System is Failing" and "CRM is Almost Dead"), the only salespeople willing to praise the technology are the ones selling CRM. A...
- Blog posts 2008-03-12
- Fixing CRM (Pt. 3): NO DATA ENTRY!
- Fixing CRM (Pt. 3): NO DATA ENTRY!Making CRM work for the rep...I am not convinced that CRM Vendors think sales people are stupid. Maybe my opinion is too biased because I started my career as a sales rep and now am part of a company that adds value to...
- Discussion threads 2008-03-20
- On-Demand Versus On-Premise CRM: Are There Performance Differences?
- CRM systems play a vital role in a company's ability to succeed. However, selecting the right system is critical - long implementation times, running over budget, failed user adoption - all are results of choosing incorrectly. This paper on a recent CSO Insights research study, involving over 2,500...
- White papers
- Is Your CRM System Blocking Sales?
- It's a complete myth that CRM automatically makes sales teams more productive. In fact, there are many cases where CRM has made it much more difficult for sales teams to actual sell. Here are the five red flags that your CRM system is more bother than it's...
- Blog posts 2009-08-27
- 3 Reasons Why CRM Strategies Fail
- Customer Relationship Management CRM is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. This leaves CRM vendors and their customers baffled, but there a few common reasons why a CRM strategy will fail. Some...
- White papers
- CRM Vendors Think You’re Stupid
- CRM Vendors Think You’re StupidCRM is a toolI agree with you 100% on this issue, Customer Relationship Software is a tool that a salesman can utilize. When you put that tool in the hands of a group of people, it does not mean everyone is going to achieve higher sales...
- Discussion threads 2007-04-05
- Siebel Systems Wins 2004 CRM Leaders Awards for Enterprise CRM, Mid-market CRM; Siebel Also Recognized for Analytics and Marketing Resource Management Offerings
- SAN MATEO, Calif. -- Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that CRM Magazine has named the company the winning vendor in the Enterprise CRM and Mid-market CRM categories of the publication's 2004 CRM Leaders Awards. Siebel Systems was also named a market leader...
- Research articles 2004-09-02
- Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
- Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship management system. But the lack of integration between NetSuite CRM and the company's other systems slowed...
- White papers 2008-07-01
- Coping with Bad CRM
- Lousy CRM implementations are the result of lousy management, not lousy technology. While the vendors do bear some responsibility for the ungainliness of many implementations, if CRM is driving you crazy, it’s because your management is using CRM in a crazy way. Here’s how to deal with the...
- Blog posts 2007-03-19
- Five Reasons CRM Stinks
- Five Reasons CRM StinksMyopiaSpoken like a true sales hack. If you've made your quota by noon, you should have a higher quota......and the best sales people I know crank even harder right after they've closed a deal.Intelligent sales pro's know that once the rolodex is handed over it naturally becomes...
- Discussion threads 2007-03-20
- Five Signs Your CRM System is Failing.
- Five Signs Your CRM System is Failing."Five Signs" - Not Just CRMThese five, well articulated warning signs are equally true for any other enterprise system. If you have to shoehorn your organization into it, force people to use it, discover inaccuracies, and have availability issues with ERP, email, group...
- Discussion threads 2008-02-16
- Five Reasons CRM Stinks
- Don’t get me wrong. I like technology as much as the next guy, but I’ve been writing about – and hearing complaints about – Customer Relationship Management CRM for the past five years and have come to the conclusion that this is one technology thats got a lot...
- Blog posts 2007-03-16
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