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	<title><![CDATA[crm services Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/crm+services.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to crm services]]></description>
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		<title><![CDATA[Capgemini Positioned in Leaders Quadrant for CRM Services Providers in North America by Top IT Analyst Firm]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_June_10/ai_n25492238]]></link>
		<description><![CDATA[NEW YORK -- Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced that it is placed in the Leaders Quadrant for customer relationship management CRM service providers in North America by leading analyst firm Gartner, Inc. In its "Magic Quadrant for CRM Service Providers,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 10 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/capgemini.html"><![CDATA[Capgemini]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[information technology]]></category>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[leader]]></category>
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		<title><![CDATA[Subsidiary of PacificNet selected by NanJing Airlines International Ticketing Centre for CRM services]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0CWU/is_2006_Sept_20/ai_n26705528]]></link>
		<description><![CDATA[AIRLINE INDUSTRY INFORMATION-C1997-2006 M2 COMMUNICATIONS LTD]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 20 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[PacificNet Epro Expands New Contact Center Operation in China due to Significant Growth in Customer Demand for CRM Services; New Guangzhou Call Center Adds Revenue and 50% Operating Capacity]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Sept_21/ai_n15402681]]></link>
		<description><![CDATA[HONG KONG -- PacificNet Inc. (Nasdaq:PACT), a leading provider of customer relationship management CRM, call center, interactive voice response IVR services and value-added services VAS in China, announced today that its PacificNet Epro ("Epro") subsidiary will launch a new 250-seat call center in Guangzhou, China, due to a significant increase...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 21 Sep 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[call-center]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
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		<title><![CDATA[STRATUS TECHNOLOGY IMPLEMENTS SALESFORCE.COM CRM SERVICES]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5679/is_200507/ai_n23719165]]></link>
		<description><![CDATA[CRM: What was your old system like?CRM: What was your old system like?]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 01 Jul 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/stratus+technologies.html"><![CDATA[Stratus Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
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		<title><![CDATA[IDC Finds CRM Services Market Revitalized and Ready For Increased Growth]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_April_25/ai_n13650019]]></link>
		<description><![CDATA[FRAMINGHAM, Mass. -- According to a recent IDC forecast, growth for the customer relationship management CRM services market is likely to be modest to moderate over the next 18-24 months and moderate to strong over the full-five year term ending in 2009. The CRM services market has been revitalized over...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 25 Apr 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/international+data+corp..html"><![CDATA[International Data Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Renowned Author on Customer Relationship Management Spotlights Unisys as Global Leader in CRM Services]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_Oct_18/ai_n6239424]]></link>
		<description><![CDATA[BLUE BELL, Pa. -- Industry-Wide Recognition Continues to Mount for Unisys CRM Capabilities]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 18 Oct 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/unisys+corp..html"><![CDATA[Unisys Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">UIS</category>
		<category domain="tickers">UIS</category>
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		<title><![CDATA[META Group Expects CRM Services Growth of 5%-6% in 2003; METAspectrum Evaluation of CRM Consulting Services Market Released Today]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Dec_12/ai_95251372]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 12 Dec 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/meta+group+inc..html"><![CDATA[META Group Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[C3i Creates New Business Unit to Better Serve Growing Life Sciences Client Base; Managed Services Group to Augment Portfolio of End-to-End CRM Services]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Feb_27/ai_83310140]]></link>
		<description><![CDATA[Business & Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 27 Feb 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/c3i+inc..html"><![CDATA[C3i Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Sonera and Oculos team to offer CRM services]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0HXI/is_2002_Jan_17/ai_n25041110]]></link>
		<description><![CDATA[NORDIC BUSINESS REPORT-17 January 2002-Sonera and Oculos team to offer  CRM services C1994-2002 M2 COMMUNICATIONS LTD http://www.m2.com]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 17 Jan 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[team]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[IBM unveils new CRM services offering]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0DDT/is_2001_Dec_14/ai_n25038067]]></link>
		<description><![CDATA[CORPORATE IT UPDATE-C1995-2001 M2 COMMUNICATIONS LTD]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 14 Dec 2001 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
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	<item>
		<title><![CDATA[IDC Research Recognizes ZAMBA Solutions as Emerging Player in CRM Services Report; IDC Highlights ZAMBA's Industry Expertise and Comprehensive Approach to CRM]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_Oct_8/ai_78961450]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 08 Oct 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/international+data+corp..html"><![CDATA[International Data Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
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	<item>
		<title><![CDATA[Akibia Consulting Profiled in IDC Report of Leading and Innovative CRM Services Firms; Report Describes Akibia's Approach to Delivering CRM Solutions]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_Sept_24/ai_78549611]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 24 Sep 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/crm+solution.html"><![CDATA[CRM solution]]></category>
		<category domain="http://resources.bnet.com/topic/international+data+corp..html"><![CDATA[International Data Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Wheelhouse Profiled in IDC Report on CRM Services Leaders and Innovators]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_Sept_19/ai_78406543]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 19 Sep 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/international+data+corp..html"><![CDATA[International Data Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Owens Corning Selects Interelate for Marketing Services Expertise; CRM Services Provider to Help With Go-To-Market Strategy for Innovative New Product]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_July_10/ai_76425400]]></link>
		<description><![CDATA[Business Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 10 Jul 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/owens+corning.html"><![CDATA[Owens Corning]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">OC</category>
		<category domain="tickers">OC</category>
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		<title><![CDATA[RMH Teleservices Enters Into Multi-Year Agreement With United Parcel Service to Provide Inbound CRM Services; Relationship Further Diversifies RMH's Revenue Base]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_July_10/ai_76446700]]></link>
		<description><![CDATA[Business Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 10 Jul 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agreement.html"><![CDATA[agreement]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/united+parcel+service+of+america+inc..html"><![CDATA[United Parcel Service of America Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">UPS</category>
		<category domain="tickers">UPS</category>
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		<title><![CDATA[CosmoCom's All-IP Call Center Provides Foundation for New CRM Services from One-to-One Service.com]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_April_25/ai_73618790]]></link>
		<description><![CDATA[Business Editors, Hi-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 25 Apr 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[ICT GROUP Signs Multi-Year CRM Services Agreement With Pfizer Inc]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_March_22/ai_72040858]]></link>
		<description><![CDATA[Business Editors/Hi-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 22 Mar 2001 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/pfizer+inc..html"><![CDATA[Pfizer Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PFE</category>
		<category domain="tickers">PFE</category>
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	<item>
		<title><![CDATA[Gartner Dataquest Says CRM Services Industry to Reach $19.9 Billion by End of 2000]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Dec_20/ai_68270717]]></link>
		<description><![CDATA[Business & Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 20 Dec 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/gartner+inc..html"><![CDATA[Gartner Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IT</category>
		<category domain="tickers">IT</category>
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	<item>
		<title><![CDATA[ICT GROUP Renews Strategic Alliance With ALLTEL; Extended Partner Agreement Expands Joint CRM Services Offering]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Dec_20/ai_68270741]]></link>
		<description><![CDATA[Business Editors/Hi-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 20 Dec 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/agreement.html"><![CDATA[agreement]]></category>
		<category domain="http://resources.bnet.com/topic/alltel+corp..html"><![CDATA[Alltel Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/strategic+alliance.html"><![CDATA[strategic alliance]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">AT</category>
		<category domain="tickers">AT</category>
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		<title><![CDATA[ICT GROUP Provides CRM Services for TheraSense, Inc.; Specialized Customer Care and Product Support Services for New Healthcare Device]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Dec_7/ai_67679631]]></link>
		<description><![CDATA[Business Editors/Hi-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 07 Dec 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/crm+services.html"><![CDATA[CRM services]]></category>
		<category domain="http://resources.bnet.com/topic/health+care.html"><![CDATA[health care]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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