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- The Benefits Of Open Source ERP And CRM Solutions
- It is already common knowledge that ERP software and other enterprise resource planning applications such as CRM software can deliver critical benefits to an organization. The demand for CRM solutions to stay competitive in the market by driving sales performance and customer satisfaction is at an all time high. With...
- White papers 2009-06-24
- The 5 Must-Have Features of a CRM Solution
- You're ready to pull the trigger on a CRM solution, but you're not sure you are making the right decision? Sure, it's got all the right bells and whistles, but are these features the ones your business needs most? Each business is different and the features your CRM solution...
- White papers 2007-03-02
- Choosing The Right CRM Solution
- Choosing the right Customer Relationship Management CRM technology can be a bit of a daunting task no matter what size of company and no matter whether they are in telecommunications, financial services, industry or retail. Whether you need Customer Relationship Management for a large company or a small business what's...
- White papers 2007-12-01
- Five Ways Large Enterprises Take Advantage Of CRM Solutions
- Customer Relationship Management CRM technology does more than streamline customer service-it offers a 360-degree outlook on your business. No organization can benefit more from this panorama view than large enterprise. Customer Relationship Management promotes synergy across all front-office functions: Marketing, Sales & Distribution, and Support. Sharing information and analysis streamlines...
- White papers 2007-06-14
- Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
- Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply sophisticated relationship building skills. Consequently, the use of CRM tools is ubiquitous at the firm. "As a company, we had over 2,000 discrete customer databases...
- White papers 2009-08-01
- A Pharmaceutical Industry Wish List And Reality Check
- With the strong winds of competition beating down on the pharmaceutical industry, the race is on to build stronger relations, to claim a better share of the market, to cut costs, and become more efficient. Amidst all the activity, somewhere is the relationship between the patient, doctor, sales force, and...
- White papers 2003-04-08
- Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
- Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee...
- White papers 2008-04-01
- Bank of Montreal: Insight Driven Marketing & Sales
- BMO Financial Group needed to create a CRM solution that would allow it to deliver targeted customer-specific information, better manage a newly integrated workflow for service requests and more efficiently manage sales force activity. BMO partnered with Accenture in 2000 to build and implement a high-performance CRM solution. BMO and...
- Case studies
- Siebel 7: Delivering the Best CRM Solution at the Lowest Total Cost of Ownership
- The purpose of this white paper is to examine the specific advantages of the seventh major release of Siebel eBusiness Applications, referred to as Siebel 7. Siebel 7 provides multilingual, multicurrency support, as well as support for multiple time zones. The applications are packaged for global deployments in more than...
- White papers 2002-03-01
- AMICAS Adds Salesforce Service & Support for Complete CRM Solution; Reduces Average Time to Close Cases by 60%
- AMICAS, a leader in radiology and medical image and information management solutions, was outgrowing its homegrown call management system. The company's vision for CRM extended beyond individual silos of automation for sales, support, and the other customer-facing departments. AMICAS sought the combined power of all departments sharing a common solution,...
- Case studies
- The Business Case for Real-Time Mobile CRM
- Winning sales and retaining customers is always tough, and superior products do not guarantee success. Sale representatives and field service personnel make the difference. They are the company's ambassadors, and need to show the customer the unique selling proposition of their product. Increased knowledge and faster responsiveness helps those in...
- White papers 2005-03-16
- Packaging Company Gains $1 Million in Sales to Smaller Accounts With CRM Solution
- Aspect Packaging manufactures packaging and shipping supplies for customers in the automotive, electronics, and manufacturing industries throughout Australia. Aspect Packaging was tracking on paper orders and sales opportunities for its 2,000 customers. Without a better way to manage customer relationships, delays and lost sales occurred. Aspect Packaging installed Microsoft CRM....
- Case studies 2005-10-01
- Microsoft CRM: Data Conversion - Import From Act!
- Best Software Act! is very popular CRM for small and mid-size organizations. This system attracts business owner by its low price, plus system is very easy to use. However if the business is growing one should reach the moment to implement more advanced CRM solution. Natural question is - how...
- White papers
- Enhanced CRM Technology Helps the Bank Respond to Changing Opportunities: Unified CRM Solution Key to Long-Term Growth and Success
- When Dexia Bank acquired Artesia Banking Corporation and its BACOB banking network in 2001, it gained a wealth of new retail banking customers to augment its market-leading public-sector business. It also inherited an array of disparate customer relationship management systems. As part of a larger initiative to create a common...
- Case studies
- Marketing Knowledge Management in Strategic Adoption of a CRM Solutions: Global Supports and Applications in Europe
- From the beginning of the 1990s, the business world has been talking about Knowledge Management KM. Information Technologies network technologies and local databases have provided new tools to better perform the activity of using codify and store and sharing knowledge modern Knowledge Management System. Technology can help to enable greater...
- White papers 2005-01-28
- Selecting the Right CRM Solution for Your Business
- In modern day's competitive marketplace, one of the keys to successful business development is to build, manage and expand profitable long-term relationships with both key customers and potential new clients. For this reason, Customer Relationship Management CRM has become one of the hot topics in the business world in the...
- White papers
- CRM Solutions: What A Small Business Should Look For
- Small business owners are likely to assume that CRM solutions are mainly for larger companies, but is this an accurate assessment? The reality is that Customer Relationship Management is as beneficial to small and medium businesses as it is to large ones. What should small businesses look for to...
- White papers 2007-01-04
Additional Resources
- Adoption of Customer Relationship Management (CRM) Solutions as an Effective Knowledge Management (KM) Tool: A Systems Value Diagnostic
- With Knowledge Management KM expertise widely recognised as having a significant impact on business performance, organisations are now eagerly leveraging from the competitive advantage offered by KM tools to enhance customer relationships. In recent years, the adoption of Customer Relationship Management CRM solutions has fast become prevalent in sectors such...
- White papers 2005-02-01
- J.D. Edwards Affirms CRM Strategy.(customer relationship management solution)(Brief Article)
- J.D. Edwards chairman, president and CEO Ed McVaney affirmed the company's need for an integrated customer relationship management CRM solution as part of its mid-enterprise strategy, but emphasizes that it is not dissolving its ... J.D. Edwards chairman, president and CEO Ed McVaney affirmed...
- Research articles 2001-06-25
- Technology + human touch = success CRM: don't forget to add a human element to your customer relationship management solution. (Customer Relationship Management).
- A GOOD Customer Relationship Management CRM solution can improve productivity levels, workplace environments, and the bottom line. In fact, despite the economy, the CRM industry is expected to grow to an estimated US$27.8 billion by 2005 according to the Aberdeen Group, a Boston-based consulting firm. However,...
- Research articles 2002-03-01
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