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Frost & Sullivan Presents: Investment Themes Driving the North American Mobile CRM Space: MOUNTAIN VIEW, Calif. -- The Business & Financial Services practice at Frost & Sullivan is pleased to announce its 2008 Quarterly Analyst Briefing Presentation on the North American mobile customer relationship management CRM market to be held on Tuesday, September 30, 2008 at 8:00 a.m. PDT. The mobile CRM...; Tags: CRM, FINANCE, Frost & Sullivan, MARKETING, mCRM, mobile; Research articles 2008-09-26
Information Today Selects TV Worldwide for 'SpeechTEK 2008' and 'destination CRM' Official Live Webcast From New York: TV Worldwide, the Internet's first TV network, announced that it had been selected by the Information Today to produce the official webcast of both the SpeechTEK 2008 and destinationCRM conferences during August 19-21, live from the Marriott Marquis in New York, NY. This TV Worldwide webcast can be viewed as...; Tags: CRM, Information Today Inc., TVs, Webcast; Research articles 2008-08-19
DIRECTV, an Antenna Software Customer, Wins ROI Award From Nucleus Research: Antenna Software, delivering real business mobility to the world's most demanding enterprises, today announced that Nucleus Research selected DIRECTV, Inc. as a 2008 Technology ROI Award recipient for its implementation of Antenna's AMPowerTM SALES solution. The mobile CRM solution provides members of the DIRECTV sales force with real-time access to...; Tags: CRM, DirecTV, MARKETING, mobile, Nucleus Research Inc., ROI, SALES, software, TVs; Research articles 2008-06-26
CRM Customization Initiatives Improve Key Sales and Customer Metrics: Customizable applications and software developer kits allow for better information management and data collection; as a result, top organizations are using these technologies to customize and configure their core CRM solution to mirror unique business processes. In an increasingly competitive marketplace where companies are challenged to obtain a 360-degree view...; Tags: Aberdeen Group Inc., CRM, customization, MARKETING, SALES, SOFTWARE; Research articles 2008-06-11
Scripps Networks Serves Up Ad Sales Thanks to Customized CRM System: Scripps Networks is a subsidiary of the E. W. Scripps Company, a diverse media concern with interests in national lifestyle cable networks, newspaper publishing, broadcast television stations, electronic commerce, interactive media, and licensing and syndication. Scripps operates daily and community newspapers in 18 markets, 10 broadcast TV stations, five cable...; Tags: advertisement, CRM, E.W. Scripps Co., network, SALES; Research articles 2008-06-01

Oh No! Not Southwest Airlines!: Those of us in the CRM world have long had a few superstars, and we use them the way English teachers use The Great Gatsby or Macbeth companies that you could always trot out to support any point you're trying to make on proper customer service, customer-centrism, CRM, Putting The...; Tags: CRM, MARKETING, SOFTWARE, Southwest Airlines Co.; Research articles 2008-05-01
CRM in Small and Mid-Size Enterprises: Aberdeen, a Harte-Hanks Company (NYSE: HHS), research reveals that Best-in-Class small and medium enterprises SMEs are pressured by fragmented customer data and have implemented processes and adopted technologies to provide the sales force with complete and accurate customer and prospect information. This news comes from the recent Aberdeen benchmark report...; Tags: Aberdeen Group Inc., CRM, SALES, SMB/SME; Research articles 2008-04-02
Yesterdays Stock News Recap: ABPI, HMSY, CRMH, DWA, VIA.: M2 PRESSWIRE-12 March 2008-Businessnewsnow.us: Yesterdays Stock News Recap: ABPI, HMSY, CRMH, DWA, VIAC1994-2008 M2 COMMUNICATIONS LTD RDATE:12032008 New York, NY, March 12, 2008 - Accentia Biopharmaceuticals, Inc. (NASDAQ: ABPI); HMS Holdings Corp. (NASDAQ: HMSY); CRM Holdings, Ltd. (NASDAQ: CRMH); DreamWorks Animation...; Tags: Benefits, Biovest International Inc., Company, compensation, CRM, DreamWorks SKG, FINANCE, HMS Holdings Corp., Insurance, Nasdaq Stock Market Inc., NYSE Euronext; Research articles 2008-03-12
Southwest goes south, turns to CRM for salvation.(News): Byline: MICHAEL BUSH And ALICE Z. CUNEO Want to get away? Southwest Airlines is probably asking itself that after experiencing one of the most embarrassing moments in its history. The airline had a major PR crisis on its hands last week when the...; Tags: Blogging, CRM, INTERNET, MARKETING, Southwest Airlines Co.; Research articles 2008-03-10
Zacks Bull and Bear of the Day Highlights: Salesforce.com, Fidelity National, Newcastle Investments and Group 1 Automotive: CHICAGO -- Zacks Equity Research highlights Salesforce.com (NYSE: CRM) as the Bull of the Day and Fidelity National Information Services (NYSE: FIS) as the Bear of the Day. In addition, Zacks Equity Research provides analysis on Newcastle Investment Corporation (NYSE: NCT) and Group 1 Automotive Inc. (NYSE: GPI). Full analysis...; Tags: analysis, CRM, Fidelity Investments, FINANCE, Investment, NYSE Euronext, Salesforce.com Inc., stock; Research articles 2008-02-29
Eloqua Conversion Suite Named 2007 Marketing Automation Product of the Year by SearchCRM.com: Eloqua Corporation, the leading supplier of automated demand generation applications and expertise for business-to-business (B2B) marketers, today announced that the Eloqua Conversion SuiteTM has been selected by SearchCRM.com as the 2007 Marketing Automation Product of the Year as part of the SearchCRM.com 2007 Products of the Year awards program. ...; Tags: B2B, CRM, Eloqua, marketing, SALES, SOFTWARE, TechTarget; Research articles 2008-02-11
Companies Pressured to Deliver CRM Access Anywhere Turn to Software-as-a-Service Solutions: Companies are increasingly challenged with the task of delivering customer integration to an ever-growing constituency without placing additional burdens on an already stretched IT staff. For this reason, Software-as-a-Service SaaS is an attractive option for organizations because it provides a flexible self-serve platform that can be used practically anywhere by...; Tags: Aberdeen Group Inc., CRM, MARKETING, SALES, SOFTWARE, software-as-a-service; Research articles 2008-02-06
Taking ‘Off the Shelf’ Out of the Picture: After Bank One merged with JPMorgan Chase, technology experts in its investment banking division decided to stop using Siebel CRM and move to an in-house system. Ken Janssens, now an emerging markets business technologist for Europe, the Middle East and Asia, headed up the project and talks about its importance...; Tags: Bank One Corp., CRM, FINANCE, Investment, J.P. Morgan Chase & Co., MARKETING, SOFTWARE; Research articles 2008-02-01
New Peer-Powered Network Invites Sales Executives to Learn, Connect and Capitalize to Optimize Performance: In an effort to stay atop-of-the-curve, sales executives are continually looking for resources and solutions that can improve technique, efficiency, productivity and outcomes in acquiring, closing and growing customer relationships. To answer this need, the CMO Council, Oracle and The Wall Street Journal have partnered to launch the Coalition...; Tags: CRM, marketing, network, Oracle Corp., performance, SALES, SOFTWARE, Wall Street Journal; Research articles 2008-01-15
Sage Software to Host Free Webcasts Featuring Nucleus Research Analysts and Advice for Maximizing Contact Management and CRM Investments: Sage Software today announced it will host free Webcasts featuring Nucleus Research analysts Rebecca Wettemann and Marc Songini. Wettemann will present "Maximizing ROI For Your CRM Solution" on January 15th at 11:00 a.m. PST, and Songini will present "Maximizing ROI For Your Contact And Customer Management Solution" on January 16th...; Tags: CRM, MARKETING, Nucleus Research Inc., Sage Software, SMB/SME, SOFTWARE, Webcast; Research articles 2008-01-09
Financial Insights Details Banking Industry's Renewal of CRM Vows: Data Incompatibility Less of an Issue with Expected Advances in SOA Technology FRAMINGHAM, Mass. -- Leading independent research and advisory firm, Financial Insights, an IDC company, today announced the release of a new report, Assessing CRM Strategic Initiatives in U.S. Banking: Run after Catch. The report provides a holistic...; Tags: banking, CRM, FINANCE, financial, International Data Corp., MARKETING, SOFTWARE; Research articles 2007-11-09
Preeminent Loyalty Guru and Creator of Net Promoter® Score Fred Reichheld Named as "2007 Influential Leader": NEW YORK -- Fred Reichheld, Bain & Company Fellow, creator of the Net Promoter[R] Score, and author of the best-selling loyalty trilogy The Loyalty Effect, Loyalty Rules! and The Ultimate Question, has been recognized by CRM magazine, a leading customer relationship management trade publication, as one of six 2007 Influential...; Tags: Bain & Co., CRM, Editor, leader, Leadership, MARKETING, SOFTWARE; Research articles 2007-10-23
Maximizer Software EVP of Technology William Anderson Named One of Most Influential Leaders in CRM for 2007; Inside CRM's Top 25 List Features People Who Changed the Face of the CRM Landscape.: VANCOUVER, BRITISH COLUMBIA, Jan 15, 2008 Marketwire via COMTEX -- Maximizer Software Inc. (TSX:MAX), the leading provider of simple, accessible customer relationship management CRM solutions, today announced that Executive Vice President of Tech VANCOUVER, BRITISH COLUMBIA, Jan 15, 2008 Marketwire via COMTEX -- Maximizer Software...; Tags: CRM, leader, Maximizer Software Inc.; Research articles 2008-01-15
Microsoft Dynamics CRM Selected by Reed Smith.(Company overview): REDMOND, Washington, August 23 /PRNewswire/ -- - Microsoft and Client Profiles chosen to deliver global CRM initiative. After extensive evaluation, Microsoft DynamicsTM CRM and CRM4Legal by Client Profiles Inc have been chosen by Reed Smith LLP to provide innovative CRM technologies...; Tags: CRM, Litigation, MARKETING, Microsoft Corp., Reed Smith, SOFTWARE; Research articles 2007-08-23
destinationCRM Dashboard: * The Top 25 in Supply Chain Management AMR Research has identified its Supply Chain Top 25 for 2007 - "those manufacturers and retailers that exhibit superior supply-chain capabilities and performance." Nokia, Apple, and Procter & Gamble made up the top three. Rankings were based on each company's financial data...; Tags: AMR Research, call-center, CRM, MARKETING, mobile, performance, SAP AG, SOFTWARE; Research articles 2007-08-01