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	<title><![CDATA[crm Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/crm.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to crm]]></description>
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		<title><![CDATA[Why Havas Wasted Its Time Pitching WPP's U.K. Danone Account]]></title>
		<link><![CDATA[http://industry.bnet.com/advertising/10004425/why-havas-wasted-its-time-pitching-wpps-danone-account/]]></link>
		<description><![CDATA[Why did Havas' MPG unit bother to pitch Danone Group's Â£25 million media business? Ever since WPP's Mediaedge:CIA won the business last week, this question has been nagging me. It is no secret that in December of last year WPP acquired Danone's CRM unit, and Danone in turn appointed Y&R...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 21 Oct 2009 11:53:15 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/unit.html"><![CDATA[Unit]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
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		<category domain="http://resources.bnet.com/topic/jim+edwards.html"><![CDATA[Jim Edwards]]></category>
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	<item>
		<title><![CDATA[Internet Lead Capture: CRM Product Demo]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1145237]]></link>
		<description><![CDATA[This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.   ]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Mon, 21 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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	<item>
		<title><![CDATA[New Frontiers for CRM Data]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1145241]]></link>
		<description><![CDATA[For many hospitality organizations, a Customer Relationship Management CRM tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before,...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Mon, 21 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
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	</item>
	<item>
		<title><![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1145247]]></link>
		<description><![CDATA[An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding a CRM solution that meets your organization's needs today—but that can also scale and change as your company grows—presents both a technical and business challenge....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 21 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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	<item>
		<title><![CDATA[RightNow acquires startup HiveLive for USD6m]]></title>
		<link><![CDATA[http://www.bnet.com/2448-14061_23-340560.html]]></link>
		<description><![CDATA[ CRM software solutions provider RightNow has acquired social network startup HiveLive for USD6m. In a press release RightLive has stated that by acquiring HiveLive it will be able to provide a broad ?social CRM solution? for its market. by Editorial]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Tue, 08 Sep 2009 19:55:01 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
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		<category domain="http://resources.bnet.com/topic/hivelive.html"><![CDATA[HiveLive]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
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	<item>
		<title><![CDATA[Dynamics CRM Data Reduction Systems Webcast]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1131577]]></link>
		<description><![CDATA[Data Reduction Systems is a document management company, specializing in information management services for companies of all sizes. After a failed salesforce.com deployment, Data Reduction Systems chose to deploy Microsoft Dynamics® CRM Online. With Microsoft Dynamics CRM Online, the organization has improved visibility to real time data for marketing campaigns...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://resources.bnet.com/topic/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+dynamics+crm.html"><![CDATA[Microsoft Dynamics CRM]]></category>
		<category domain="http://resources.bnet.com/topic/data+reduction+systems+corp..html"><![CDATA[Data Reduction Systems Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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	<item>
		<title><![CDATA[Is Your CRM System Blocking Sales?]]></title>
		<link><![CDATA[http://blogs.bnet.com/salesmachine/?p=4888]]></link>
		<description><![CDATA[It's a complete myth that CRM automatically makes sales teams more productive.Â  In fact, there are many cases where CRM has made it much more difficult for sales teams to actual sell.    Here are the five red flags that your CRM system is more bother than it's...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 27 Aug 2009 05:30:53 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://resources.bnet.com/topic/red+flag+software.html"><![CDATA[Red Flag Software]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
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		<category domain="http://resources.bnet.com/topic/geoffrey+james.html"><![CDATA[Geoffrey James]]></category>
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	<item>
		<title><![CDATA[Heineken Espana S.A.: Customer Relationship Management Contributes To High Performance]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1173293]]></link>
		<description><![CDATA[Heineken Spain is a leading company in the Spanish market and is continuously challenged by strong competitors and changing market conditions in the hotel, restaurant and catering market. The company has always regarded service as a clear differentiator for customers and operated an extensive sales, distribution and technical network focused...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 11 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
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		<category domain="http://resources.bnet.com/topic/heineken+n.v..html"><![CDATA[Heineken N.V.]]></category>
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		<category domain="http://resources.bnet.com/topic/heineken+spain.html"><![CDATA[Heineken Spain]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
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		<title><![CDATA[Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1110785]]></link>
		<description><![CDATA[Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply sophisticated relationship building skills. Consequently, the use of CRM tools is ubiquitous at the firm. "As a company, we had over 2,000 discrete customer databases...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm+solution.html"><![CDATA[CRM Solution]]></category>
		<category domain="http://resources.bnet.com/topic/advisor.html"><![CDATA[Advisor]]></category>
		<category domain="http://resources.bnet.com/topic/raymond+james+financial+inc..html"><![CDATA[Raymond James Financial Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RJF</category>
		<category domain="tickers">MSFT,RJF</category>
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	<item>
		<title><![CDATA[High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1110789]]></link>
		<description><![CDATA[JBMRA—Sperry Van Ness Institutional JBMRA specializes in the marketing of high-end real estate properties in the Unites States. Agents and brokers accessed the firm's Office Outlook public folders and records kept in Office Excel spreadsheets. JBMRA needed to migrate to an effective long-term CRM solution, and chose Microsoft Dynamics® CRM...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+dynamics+crm.html"><![CDATA[Microsoft Dynamics CRM]]></category>
		<category domain="http://resources.bnet.com/topic/broker.html"><![CDATA[Broker]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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	<item>
		<title><![CDATA[St. Jude Medical, Inc. Q2 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14046_23-323561.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator Operator Instructions.  Your first question comes from the line of Rick Wise with Leerink Swann. Frederick Wise - Leerink Swann Turing back to this year in growth, obviously you had a tough comp in the Q2 of 2008; you knew that going in.  OUS...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Wed, 22 Jul 2009 11:55:43 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/st.+jude+medical+inc..html"><![CDATA[St. Jude Medical Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
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		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">STJ</category>
		<category domain="tickers">STJ</category>
	</item>
	<item>
		<title><![CDATA[Starbucks: Give Your Customers Free Stuff (For a Price)]]></title>
		<link><![CDATA[http://www.bnet.com/2403-13237_23-322691.html]]></link>
		<description><![CDATA[The coffee company found that customers will pay $25 if they get freebies when they return to the store. The lesson: Rewarding customers need not always be an expense; sometimes it can generate new revenues.               ...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Mon, 20 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/starbucks+corp..html"><![CDATA[Starbucks Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/starbucks.html"><![CDATA[Starbucks]]></category>
		<category domain="http://resources.bnet.com/topic/loyalty+cards.html"><![CDATA[Loyalty Cards]]></category>
		<category domain="http://resources.bnet.com/topic/free.html"><![CDATA[Free]]></category>
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		<category domain="http://resources.bnet.com/topic/luxury.html"><![CDATA[Luxury]]></category>
		<category domain="http://resources.bnet.com/topic/recession.html"><![CDATA[Recession]]></category>
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		<category domain="http://resources.bnet.com/topic/ann+marsh.html"><![CDATA[Ann Marsh]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SBUX</category>
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	</item>
	<item>
		<title><![CDATA[CRM and Social Networking: Engaging the Social Customer]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1145249]]></link>
		<description><![CDATA[Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the true value from social networking can't be achieved in isolation. Rather, organizations need to take stock of their core business processes and customer management initiatives...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 09 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[Network]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/social+networking.html"><![CDATA[Social Networking]]></category>
		<category domain="http://resources.bnet.com/topic/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
	</item>
	<item>
		<title><![CDATA[The Key To Enterprise Software (ERP) And Customer Relationship Management (CRM) Software Success]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1089789]]></link>
		<description><![CDATA[If you track through the history of ERP, Enterprise Resource Planning, solutions and CRM, Customer Relationship Management, solutions you will find that the early stage implementation disasters and horror stories have in evolved to a general atmosphere of success stories and seen as value added IT investments for organizations. However,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 07 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
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	</item>
	<item>
		<title><![CDATA[The Benefits Of Open Source ERP And CRM Solutions]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1089799]]></link>
		<description><![CDATA[It is already common knowledge that ERP software and other enterprise resource planning applications such as CRM software can deliver critical benefits to an organization. The demand for CRM solutions to stay competitive in the market by driving sales performance and customer satisfaction is at an all time high. With...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 24 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://resources.bnet.com/topic/crm+solution.html"><![CDATA[CRM Solution]]></category>
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		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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	</item>
	<item>
		<title><![CDATA[Saas Based CRM ERP Software Solutions Are Gaining In Popularity]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1090607]]></link>
		<description><![CDATA[Many of the companies are looking to technology and ERP, enterprise resource planning, solutions, particularly CRM, customer relationship management solutions, to stay competitive. On premise ERP and CRM solutions have been around for decades to help with the sales efficiencies, but surprisingly for many companies these solutions have not added...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 23 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
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		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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	</item>
	<item>
		<title><![CDATA[Microsoft Dynamics CRM Scalability Benchmark Executive Summary]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1145235]]></link>
		<description><![CDATA[Download the Executive Summary to learn more about how Microsoft Dynamics CRM delivered a new CRM industry scalability benchmark record and redefined the price-performance equation with 50,000 concurrent users and 0.12 second response times on a hardware setup that cost less than $35,000. ]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://resources.bnet.com/topic/scalability.html"><![CDATA[Scalability]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+dynamics+crm.html"><![CDATA[Microsoft Dynamics CRM]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Software As A Service, SaaS, ERP And CRM - Making Things Easier]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1090621]]></link>
		<description><![CDATA[Given the tough competitive landscape in the business world today, companies are looking for the tools to help them be faster, more flexible, more effective, and more innovative than the rest of the pack. For many companies with shrinking budgets, the solution to this wish list lies in the deployment...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 27 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://resources.bnet.com/topic/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/erp.com.html"><![CDATA[ERP.com]]></category>
		<category domain="http://resources.bnet.com/topic/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
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	</item>
	<item>
		<title><![CDATA[Using CRM And ERP Systems To Enhance Your Predicting Capabilities To Increase Customer Experience]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1090619]]></link>
		<description><![CDATA[The ideal situation for a retailer with hundreds of storefront locations would be to have the ability to predict how many customers would visit each store on each day. With this one piece of information as a manager you would be able to staff your resources appropriately to give the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 21 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/retail+company.html"><![CDATA[Retail Company]]></category>
		<category domain="http://resources.bnet.com/topic/erp+system.html"><![CDATA[ERP System]]></category>
		<category domain="http://resources.bnet.com/topic/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/erp.com.html"><![CDATA[ERP.com]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+resource+planning+%2528erp%2529.html"><![CDATA[Enterprise Resource Planning (ERP)]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
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		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Top 10 Lies Sales Managers Tell Reps]]></title>
		<link><![CDATA[http://blogs.bnet.com/salesmachine/?p=2387]]></link>
		<description><![CDATA[I don't want to shock you, but sometimes sales managers lie.Â  When that happens, it's not always easy to know what to do.Â  In most cases, you probably want to rethink working anywhere that your manager isn't, uhh..., entirely straightforward.Â  However, if you're not ready to pack it in, here...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 05 May 2009 05:30:40 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm+system.html"><![CDATA[CRM System]]></category>
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		<category domain="http://resources.bnet.com/topic/sales+manager.html"><![CDATA[Sales Manager]]></category>
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		<category domain="http://resources.bnet.com/topic/here.html"><![CDATA[HERE]]></category>
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		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://resources.bnet.com/topic/geoffrey+james.html"><![CDATA[Geoffrey James]]></category>
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