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- 5 Steps to Adopting a Business Process Approach to Management
- The customer/stakeholder focus of the business process approach to management asks two simple questions: Who are your customers/stakeholders, and what are the benefits that your organization offers them? The first step in answering these questions is to determine exactly who those customers and stakeholders are. Who buys or uses your...
- White papers
- Offshoring - What Is Offshoring?
- Offshoring simply means having the outsourced business functions done in another country. Frequently, work is offshored in order to reduce labor expenses. Other times, the reasons for offshoring are strategic - to enter new markets, to tap talent currently unavailable domestically or to overcome regulations that prevent specific activities domestically....
- White papers
- When Minneapolis Outsourced Its IT Department
- When the city of Minneapolis in December 2002 outsourced much of its IT technology and infrastructure to Unisys, it operated differently than other municipalities in its outsourcing arrangement. The city of Minneapolis wanted to turn IT infrastructure into a utility. Since 60 percent of Minneapolis' IT budget was devoted to...
- Case studies
- When a Small Outsourcing Project Fails
- A Minneapolis-based law firm likes to do its IS work in-house as much as possible. The firm has about 300 employees, eight of which make up the IS department. Yet, when the firm decided to roll out Novell ZENworks desktop management software to centrally manage its applications across its 300...
- Case studies
- How to Do the *People* Side of Outsourcing Right
- The client is a complex mix of international investment adviser companies that provide advice, investment products and asset management services to clients worldwide. The decision to outsource part of the subsidiary's IT functions to an offshore company was summarily handed down four years ago and came from the highest levels...
- Case studies
- Outsourcing IT at the Same Time You Move Your Company
- Sometimes the hardest part of outsourcing involves not the why or the who, but the how and the when. Why does one want to outsource his or her IT operations? That's a tough question, but it often involves the bottom line, and a cost-savings analysis can help figure out the...
- White papers
- When Small Companies Offshore
- IndogenFX, a tiny software consulting firm whose main focus is developing projects involving applications with business rule processes, has parceled programming work to India, Israel and is now talking to companies in Ukraine. Its experience teaches eight lessons in how one can go about doing it and what potholes to...
- White papers
- How to Transform IT *Without* Outsourcing
- It takes an internal service provider that is itself a vendor of choice. It delivers great value and is a pleasure to do business with. That starts with a corporate CIO who understands that IT is a business within a business. Then it requires systemic change in the IT organization...
- White papers
- The Art of Management in Outsourcing
- The sourcing business is to some extent a very people-intense business. People overlook HR and they look at that as a downstream process. Many outsourcing contracts are defined at a very high level, for instance a CIO level, VP level, sometimes CEO level. Outsourcing is not a new concept. Internal...
- White papers
- 9 Tips for Outsourcing Your Small Company Computer Ops
- When a small company needs information technology or IT help, it typically does one of two things: it brings in a consultant to help it through the emergency at hand; or when it gets big enough, it hires a jack-of-all trades IT person. Other than that, most small businesses hobble...
- White papers
- The Healthcare Provider That Outsourced IT After All
- Meadowbrook, Pa.-based healthcare provider Holy Redeemer Health System knows that sometimes, patience and an open mind can be the most effective weapons a company can bring to bear at the bargaining table. In 2000, the company was looking to replace some of its aging healthcare equipment and systems. Siemens presented...
- Case studies
- Inside a Small Title Company's IT Outsourcing Success
- Like many small businesses, Tri-Source Title Agency, a real-estate title company in Columbus, Ohio, wanted to keep its IT costs down and never really considered outsourcing. But when its Windows-based file server started crashing three times a day in 2002, the President was spending more time fixing IT problems than...
- Case studies
- Two Vendor Claims on Cost Savings That Deserve Scrutiny
- Service providers offering outsourcing services have promised dramatic cost savings, along with enhanced flexibility and the vision that line executives will have more time to focus on their core businesses. While, on the surface, vendors' claims may seem plausible, under scrutiny, most do not hold up well. To become a...
- White papers
- Sun Microsystems: Finding Flexibility at a Big Company
- Sun Microsystems has had plenty of experience in partnerships. Not only does this $11 billion dollar company contract with other firms for its manufacturing, but it relies on a huge community of partners to sell and support its servers, workstations, software and storage products. But it was only a year...
- Case studies
- Hybrid Model: Domestic Management and Offshore Operations
- Exploiting the price advantages of going offshore with the IT work doesn't always require working directly with a company in another country. A new kind of service provider has emerged that provides a US-based management core to act as a face to Indian-based operations. That's the hybrid model: onshore, offshore,...
- White papers
- Formalizing Your Outsourcing Decision Process
- In business, sometimes the simplest parts of the process can be the most challenging. The issue that can slow down the outsourcing process and cause the most problems: Lack of alignment of the decision process. The solution, simple as it sounds, is to try to formalize the company's decision process....
- White papers
- Outsourcing - What Is Outsourcing?
- Although outsourcing has been around as long as work specialization has existed, in recent history, companies began employing the outsourcing model to carry out narrow functions, such as payroll, billing and data entry. Those processes could be done more efficiently, and therefore more cost-effectively, by other companies with specialized tools...
- White papers
- Business Process Management (BPM) - What Is Business Process Management?
- The phrase Business Process Management BPM refers to a set of activities an organization implements to optimize its processes. Business process management also encompasses software tools designed to assist firms in achieving process optimization. Thanks to BPM's purpose in linking human activities with disparate technology systems, BPM is proving a...
- White papers
- Business Process Management (BPM) Software Solutions
- Business process management software solutions - often called "Suites" - are one of the hottest areas in Business Process Management BPM. At the moment, about two dozen companies offer business process management suites, which feature a jumble of tools, templates and frameworks. The arena is complicated even more by the...
- White papers
- Making Business Process Management Work
- First, BPM needs to take an enterprise business view. Only in that way can a person identify the major business processes that define a company, including their inputs, outputs, key sub-steps, measures of performance and interdependencies. All of that needs to grow out of a customer-centric view of the company,...
- White papers
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