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	<title><![CDATA[ctq media Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to ctq media]]></description>
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		<title><![CDATA[9 Steps for Implementing Business Process Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=179049]]></link>
		<description><![CDATA[The benefits of Business Process Management BPM implementation are enormous in any economic environment. But achieving business agility in a turbulent, competitive global market is all the easier with BPM tools, as success stories of BPM-driven companies show. Spread across industry sectors, these companies stand out for their nimble response...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/bpm.html"><![CDATA[BPM]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
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		<category domain="http://resources.bnet.com/topic/business+process+automation.html"><![CDATA[Business Process Automation]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[IT Positions to Outsource and IT Positions to Keep]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175664]]></link>
		<description><![CDATA[The chief information officer for Stanford Hospital & Clinics in Palo Alto, CA. joined Stanford in May 2002 and has 30 years of experience in IT management and planning, including 20 years with healthcare organizations. Stanford counts around 613 beds and a total of about 1,800 medical staff. Stanford's leadership...]]></description>
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		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
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		<category domain="http://resources.bnet.com/topic/stanford.html"><![CDATA[Stanford]]></category>
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		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
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		<title><![CDATA[Outsourcing Malaysia: In Search of Excellence]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175734]]></link>
		<description><![CDATA[Outsourcing Malaysia is a new joint initiative by several groups - the Association of the Computer and Multimedia Industry of Malaysia PIKOM, Multimedia Development Corp. MDC, and Malaysia Debt Ventures MDV - to position the country as an attractive location for Shared Services and Outsourcing SSO. But Malaysia is hardly...]]></description>
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		<category domain="http://resources.bnet.com/topic/malaysia.html"><![CDATA[Malaysia]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+malaysia.html"><![CDATA[Outsourcing Malaysia]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
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		<title><![CDATA[Outsourcing Survey Reveals Data Center Trends]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175736]]></link>
		<description><![CDATA[The shorter the contract length, the greater the satisfaction in data center outsourcing efforts. That is one of the conclusions reached by Enterprise Systems and Sourcingmag.com in the 2006 Data Center Outsourcing survey, which solicited data from 463 companies. When reporting how satisfied clients feel toward their data center service...]]></description>
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		<category domain="http://resources.bnet.com/topic/data+center.html"><![CDATA[Data Center]]></category>
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		<category domain="http://resources.bnet.com/topic/data+centers.html"><![CDATA[Data Centers]]></category>
		<category domain="http://resources.bnet.com/topic/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
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		<title><![CDATA[How an Immigration Law Firm Is Outsourcing Back Office Processes]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175738]]></link>
		<description><![CDATA[This is a case study of a law firm, which is outsourcing its paralegal and clerical processes. These processes include: completing immigration forms, drafting employment letters and collecting personal data and information required to complete the forms. Outsourcing was necessary to grow the practice without increasing fixed overhead costs. ]]></description>
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		<category domain="http://resources.bnet.com/topic/law+firm.html"><![CDATA[Law Firm]]></category>
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		<category domain="http://resources.bnet.com/topic/litigation.html"><![CDATA[Litigation]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<title><![CDATA[Knowledge Process Outsourcing: The Big Game]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175740]]></link>
		<description><![CDATA[Touted as the Next Great Thing to happen to the outsourcing industry in India, knowledge services or KPO, could outpace business process outsourcing. While the latter draws upon the process expertise of the vendor, the former utilizes specialized knowledge skills. This paper explains what KPO consists of, what countries dominate,...]]></description>
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		<category domain="http://resources.bnet.com/topic/game.html"><![CDATA[Game]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Getting the Service Levels You Expect With Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175742]]></link>
		<description><![CDATA[Getting the quality and focus of service desired from a service provider can be quite challenging for a number of reasons. First, it requires getting the senior executives talking with each other to agree on what they're after. Second, conflicting goals have to be addressed. Third, organizations need to know...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/service+provider.html"><![CDATA[Service Provider]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/service.html"><![CDATA[Service]]></category>
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		<category domain="http://resources.bnet.com/topic/business+services.html"><![CDATA[Business Services]]></category>
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		<title><![CDATA[Research: Trends in Data Center Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175744]]></link>
		<description><![CDATA[The concept of outsourcing, while far from passé, is becoming dated. That's not to say that organizations are no longer feeding IT or business process work to third parties. They are - in ever greater numbers. But many companies now have several years of outsourcing experience and have honed their...]]></description>
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		<category domain="http://resources.bnet.com/topic/data+center.html"><![CDATA[Data Center]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/data+centers.html"><![CDATA[Data Centers]]></category>
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		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[Hardware]]></category>
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		<title><![CDATA[Don't Sign That Contract! Getting the Best Price From Your Service Provider]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175746]]></link>
		<description><![CDATA[Renegotiating an outsourcing relationship isn't easy. In many instances one's existing service provider may surprise one with an entirely different pricing approach, which may not be the advantage. Today, clients expect a strategic relationship or partnership with their providers. A vendor provides an integrated set of functional services, some of...]]></description>
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		<category domain="http://resources.bnet.com/topic/provider.html"><![CDATA[Provider]]></category>
		<category domain="http://resources.bnet.com/topic/partnership.html"><![CDATA[Partnership]]></category>
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		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/business+structures.html"><![CDATA[Business Structures]]></category>
		<category domain="http://resources.bnet.com/topic/business+services.html"><![CDATA[Business Services]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
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		<title><![CDATA[Call Center Outsourcing: How to Retain Employees]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175748]]></link>
		<description><![CDATA[Turnover - also known as attrition or churn - reflects the percentage of Customer Service Representatives CSRs that leave a call center in a specified period. High CSR turnover is a common problem at most offshore call centers. This factor plays a pivotal role in reducing quality, increasing recruitment and...]]></description>
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		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
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		<title><![CDATA[7 Tips From an Attorney for Avoiding Perils of Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175750]]></link>
		<description><![CDATA[If one is a newbie to outsourcing and offshoring, it may look like the details behind the legal aspects of the work are simply meant to drag down the momentum of transforming one's company. But the fact is that making the wrong choices or decisions in outsourcing can result in...]]></description>
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		<category domain="http://resources.bnet.com/topic/intellectual+property.html"><![CDATA[Intellectual Property]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/research+%2526+development.html"><![CDATA[Research & Development]]></category>
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		<title><![CDATA[Are You Being Outsourced?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175752]]></link>
		<description><![CDATA[Proactive initiative is only way to avoid becoming vulnerable to an outsourcing threat. There are four things staff can do to retain their position as users' or clients' vendors of choice. First, watch for customer dissatisfaction as is apparent through loss of market share. Whenever clients hire their own decentralized...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/outsource.html"><![CDATA[Outsource]]></category>
		<category domain="http://resources.bnet.com/topic/staff.html"><![CDATA[Staff]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
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		<title><![CDATA[Talent Development, Attraction and Retention Top HR Management Priority]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175754]]></link>
		<description><![CDATA[Genesys, a provider of outsourcing services and software for Human Resources HR, announced the results of its Human Capital Management HCM trends survey for 2006. According to respondents of the survey sponsored by Genesys, the top HCM priorities for 2006 include talent and leadership development combined with talent acquisition and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/talent.html"><![CDATA[Talent]]></category>
		<category domain="http://resources.bnet.com/topic/hrm.html"><![CDATA[HRM]]></category>
		<category domain="http://resources.bnet.com/topic/human+capital+management.html"><![CDATA[Human Capital Management]]></category>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/human+capital.html"><![CDATA[Human Capital]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resource+management+%2528hrm%2529.html"><![CDATA[Human Resource Management (HRM)]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
	</item>
	<item>
		<title><![CDATA[The Basics of Business Process Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175756]]></link>
		<description><![CDATA[The predominant business model of the '50s and '60s is that size was good. The creation of a huge, lumbering corporation with sprawling campuses was seen as a mark of success, and CEOs would boast that their company was so big that they had their own in-house printshop. The rules...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
	</item>
	<item>
		<title><![CDATA[Software Compliance Issues in Outsourcing Code Development]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175758]]></link>
		<description><![CDATA[The outsourcing of software development to both offshore and onshore development centers has become widely accepted as a part of the business model of many companies. And while outsourcing software development creates efficiencies both in terms of time and money, it comes with its own set of concerns. By far,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
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		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
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	<item>
		<title><![CDATA[Offshoring BPO to Pakistan: TRG's Experience]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175760]]></link>
		<description><![CDATA[The Resource Group TRG is one of the largest offshore-controlled BPO companies in the world. Its business consists of taking controlling stakes in business services companies in North America and Western Europe, and repositioning them for growth using a globalized service delivery model. TRG established its offshore facility in Lahore,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/pakistan.html"><![CDATA[Pakistan]]></category>
		<category domain="http://resources.bnet.com/topic/offshoring.html"><![CDATA[Offshoring]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/trg.html"><![CDATA[TRG]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
	</item>
	<item>
		<title><![CDATA[Build Operate Transfer: Tensilica's Experience in Offshoring Engineering to India]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175762]]></link>
		<description><![CDATA[Tensilica is a private, venture-capital financed semiconductor intellectual property company headquartered in Santa Clara, CA. Tensilica licenses configurable and extensible embedded processor technology to the leading system and integrated circuit suppliers of the world. In August 2003 Tensilica decided to explore low-cost, offshore engineering resources to supplement the engineering team...]]></description>
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		<category domain="http://resources.bnet.com/topic/tensilica+inc..html"><![CDATA[Tensilica Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/intellectual+property.html"><![CDATA[Intellectual Property]]></category>
		<category domain="http://resources.bnet.com/topic/semiconductors.html"><![CDATA[Semiconductors]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/research+%2526+development.html"><![CDATA[Research & Development]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
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		<title><![CDATA[Outsourcing With Honor: Personnel Matters]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175764]]></link>
		<description><![CDATA[An essential component of outsourcing is maintaining good communication, both within an organization and with potential partners. According to an executive coach and founder of Valuedance, a firm that provides consulting services to executives interested in increasing the value realized from information technology, many different reasons contribute to the decision...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
	</item>
	<item>
		<title><![CDATA[Product Review: Outsourcing Management Made Easier With Enlighta]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175766]]></link>
		<description><![CDATA[Enlighta Govern from Enlighta belongs to a fairly new breed of tool that can help to automate the mind-numbing aspects of one's outsourcing strategy. Overall, the goal is to create a single point of entry into all aspects of sourcing management, to provide a consistent process and practice across the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/sourcing.html"><![CDATA[Sourcing]]></category>
		<category domain="http://resources.bnet.com/topic/ctq+media.html"><![CDATA[CTQ Media]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/purchasing+%2526+procurement.html"><![CDATA[Purchasing & Procurement]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
	</item>
	<item>
		<title><![CDATA[Using DFSS to Improve Offshore Outsourcing Efficiency]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=175768]]></link>
		<description><![CDATA[Offshore outsourcing of software development work has been subject to wild variations in success and efficiency. A Design for Six Sigma DFSS approach is one way that one's software organization can make better decisions about how, when and how much to deploy offshore. It's easy to get caught up in...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/offshore.html"><![CDATA[Offshore]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/offshore+outsourcing.html"><![CDATA[Offshore Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/design+for+six+sigma.html"><![CDATA[Design For Six Sigma]]></category>
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		<category domain="http://resources.bnet.com/topic/six+sigma.html"><![CDATA[Six Sigma]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
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