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Case Study: Changing Customer Behaviours to Increase Profitability: A UK energy supplier faced a gradual decline in its domestic customer base, despite intense activity to develop new products and services. It was also under severe pressure from its main shareholder to improve profitability, as well as increase the customer base. The directors considered a percentage reduction in staff...; Tags: Profitability, Customer Base, Pricing, Managerial Accounting, Channel Management, Marketing, Finance; Case studies

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Enterprise on Reit track as shares jump 29%: Shares in Enterprise Inns soared almost a third yesterday after it received approval to become the first UK pub group to convert into a lucrative real estate investment trust Reit, pot-entially cutting its tax bill by 80 per cent. The Solihull-based company released a statement half an...; Articles 2008-05-08
Dynamic Leisure Corporation Unveils eCasual.com Website Offering Packaged Vacations for Consumers: Dynamic Leisure Corporation (OTCBB: DYLI)("Dynamic" or "the Company"), a wholesaler and online technology-basedleisure travel packager, announced today that its direct-to-consumervacation booking website www.eCasual.com is now fully operational. Thewebsite enables consumers to search, customize and purchase packagedvacations to the Caribbean, Florida, Hawaii, Mexico and Europe online.Vacation packages include a...; Articles 2008-05-08
VillageEDOCS' Tailored Business Systems Subsidiary Puts Coweta County Water & Sewerage Authority Online With Launch of New Content Management Solutions Service for Municipal Governments: Tailored Business Systems Inc. TBS, awholly owned subsidiary of VillageEDOCS, Inc. (OTCBB: VEDO), a Solution asa Service Company, announced today that it has recently introduced itslatest service offering, Content Management Solutions CMS formunicipalities, and is now providing this service to the Coweta CountyWater and Sewerage Authority based in Newnan, Georgia,...; Articles 2008-05-08
Voxify Awarded Applications Partner of the Year by Genesys Telecommunications Labs: Voxify®, the company that enables contactcenters to offer self-service for customer phone calls, today announcedthat it has been honored as Partner of the Year by Genesys Telecommunications Laboratories,Inc. , an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU).Genesys Partner of the Year awards were presented to members of the ...; Articles 2008-05-08

ZipRealty Rebates $100 Million to Home Buyers: ZipRealty (NASDAQ: ZIPR)( www.ziprealty.com ), the largest online-based, full-service real estatebrokerage in the U.S., announced today that it has rebated over $100million to home buyers since the company was launched in 1999. Because of its efficient business model, which blends valuable, online homesearch tools with a high level of customer...; Articles 2008-05-08
TeleTech Wins CRM Excellence Award: TeleTechHoldings, Inc. (NASDAQ: TTEC), one of the largest and mostgeographically diverse global providers of business process outsourcing BPOsolutions, today announced that its performance-based learning model hasreceived a 2008 CRM Excellence Award from Technology MarketingCorporation's TMC Customer Interaction Solutions magazine. CustomerInteraction Solutions has been the premier publication in...; Articles 2008-05-08
StorageCraft Partners With GHA: StorageCraft Technology Corporation, a providerof innovative disk-based backup, disaster recovery, system migration, dataprotection and security solutions for servers, desktops and laptops, todayannounced it is partnering with GHA Technologies, a nationally expandingnetwork, computer reseller and systems integrator, to offer StorageCraftsoftware solutions. This strategic agreement will allow GHA to offer StorageCraftShadowProtectTM, the...; Articles 2008-05-08
Bombardier Aerospace Releases Annual Aircraft Market Forecasts: Today, Bombardier Aerospace released its annual aircraft market forecasts for the business and commercial aircraft markets. "As we transition to a more international customer base that features less emphasis on the U.S., as well as a structural shift towards larger and more cost-effective aircraft, Bombardier's key product families - business...; Articles 2008-05-07
OSI Geospatial Signs US$10 Million Contract With the U.S. Army: OSI Geospatial Inc. (TSX: OSI)(OTCBB: OSIIF) announced today that its U.S. Systems Operations has signed a five year, US$10 million contract with the U.S. Army. Under the terms of this contract, the company will provide its land based command and control products and engineering services in support of U.S. Army...; Articles 2008-05-07
Cyber-Ark Leads the Industry as Network World's "Clear Choice" Winner for Privileged Account Management Solutions: Head-to-Head Product Review Showcases Enterprise Password Vault's "Infrastructure Intelligence" and High Degree of Compatibility and Flexibility NEWTON, Mass. -- Cyber-Ark Software today announced that Enterprise Password Vault[TM] EPV has been named the winner of Network World magazine's first ever "Clear Choice Test" for Privileged Account Management PAM products....; Articles 2008-05-07
Custom Keyboards/Keypads use touch-sensitive technology: TSK series customizable, PCB-based products include 12- and 16-key keypads as well as full-sized PC-style keyboard with touchpad mouse option. They are supplied with suitable connecting interface - PS2, USB, Matrix, and others - and support creation of any custom layout from 4-128 keys. Keyboard design and key arrangement, created...; Articles 2008-05-07
Ifbyphone Announces Partnership with SiteKreator, Launches System Upgrade Full of New Features: Strategic Agreement Combines Leading Voice Applications, Web-Design Tools CHICAGO -- Ifbyphone, the telephone application platform company, announced today it has entered a strategic partnership with SiteKreator, an award-winning service that enables small businesses to instantly design and host elegant, feature-rich and engaging Web sites. Also, the...; Articles 2008-05-07
Voltaire Announces Availability of Customer Support for OFED on Any InfiniBand Fabric: First InfiniBand Provider to Offer Enterprise-Class Support for OFED on Multivendor Hardware BILLERICA, Mass. & HERZELIYA, Israel -- Voltaire Ltd. (NASDAQ: VOLT), a leading provider of grid backbone solutions for data centers, today announced a new customer support model whereby the company will provide support services to customers...; Articles 2008-05-07
Verizon to open office in Dubai Internet City: TELECOMWORLDWIRE-7 May 2008-Verizon to open office in Dubai Internet CityC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Plans to open an office in Dubai Internet City DIC, a member of TECOM Investments and an ICT cluster in the Middle East, in order to further strengthen the company's service and support capabilities...; Articles 2008-05-07
P&O Ferries selects customer insight software from Speed-Trap: TELECOMWORLDWIRE-7 May 2008-P&O Ferries selects customer insight software from Speed-TrapC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com P&O Ferries, a UK-based European ferry operator, has selected customer insight software from Speed-Trap, an e-business technology and solutions provider, to monitor and dynamically manage the content of its website - http://www.poferries.com. ...; Articles 2008-05-07
Nokia Siemens Networks to cooperate with Pirelli Broadband Solutions: TELECOMWORLDWIRE-7 May 2008-Nokia Siemens Networks to cooperate with Pirelli Broadband SolutionsC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Finnish telecomms infrastructure company Nokia Siemens Networks said on Tuesday (6 May) that it has signed an agreement with Pirelli Broadband Solutions, a supplier of customer premise equipment CPE, set-top boxes and remote...; Articles 2008-05-07
AT&T establishes two contract agreements with Frost National Bank: TELECOMWORLDWIRE-7 May 2008-AT&T establishes two contract agreements with Frost National BankC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Two contract agreements have been established by US communications holding company AT&T Inc (NYSE:T) with Frost National Bank Frost, a banking institution based in San Antonio and headquartered in Texas, USA, to enable...; Articles 2008-05-07
KSS Releases Update to RackPrice Wholesale Fuels Pricing System: New Capabilities Help Fuels Wholesalers Cope More Effectively with Volatility and Strike Optimal Supply-Demand Balance MANCHESTER, United Kingdom -- KSS, the global leading supplier of pricing analytics, execution, and optimization systems to the petroleum industry, announced today the launch of the latest version of RackPrice, the most advanced...; Articles 2008-05-07
BTS' Dan Parisi Named One of the U.S.'s Top 10 Young Trainers by Training Magazine: San Francisco Managing Director Embodies BTS Values of Excellence and Client Centricity SAN FRANCISCO -- BTS, the world leader in customized business simulations and other discovery-based learning solutions, announces that Training magazine has recognized BTS Executive Vice President Dan Parisi, the managing director of BTS' San Francisco office,...; Articles 2008-05-07

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