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	<title><![CDATA[customer expectation Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to customer expectation]]></description>
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		<title><![CDATA[Six Sigma Going Beyond Manufacturing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=106411]]></link>
		<description><![CDATA[From the executive summary: ‘Businesses today are standing upon the threshold of a new era in quality. To respond to increasing customer expectations, they must be willing to reinvent and improve themselves on a continuous basis. It is essential that they be adequately prepared for rapid, and sometimes unexpected, change,...]]></description>
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		<pubDate>Thu, 01 Mar 2001 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/apqc.html"><![CDATA[APQC]]></category>
		<category domain="http://resources.bnet.com/topic/customer+expectation.html"><![CDATA[Customer Expectation]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/six+sigma.html"><![CDATA[Six Sigma]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<title><![CDATA[Arthur Andersen: Four keys to exceed customer expectations]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qn4182/is_19990419/ai_n10127638]]></link>
		<description><![CDATA[Perhaps never before has exceeding customer expectations been more important than it is today. That's why Arthur Andersen is on the cutting edge of customer service values.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 19 Apr 1999 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/arthur+andersen.html"><![CDATA[Arthur Andersen]]></category>
		<category domain="http://resources.bnet.com/topic/customer+expectation.html"><![CDATA[customer expectation]]></category>
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		<title><![CDATA[SAP Offers Supply Chain Optimization To Help Industry Meet GlobalChallenge.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4250/is_199810/ai_n13222589]]></link>
		<description><![CDATA[IN TODAY'S ERA of information technology and globalization, it  is even more critical for the chemical industry to incorporate  enterprise resource planning ERP to leverage its resources globally.  Customer expectations are growing rapidly, raising     IN TODAY'S ERA of information technology and globalization, it...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 12 Oct 1998 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://resources.bnet.com/topic/customer+expectation.html"><![CDATA[customer expectation]]></category>
		<category domain="http://resources.bnet.com/topic/supply+chain.html"><![CDATA[supply chain]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">SAP</category>
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		<title><![CDATA[SAP Offers Supply Chain Optimization To Help Industry Meet GlobalChallenge.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4250/is_199810/ai_n13229881]]></link>
		<description><![CDATA[IN TODAY'S ERA of information technology and globalization, it  is even more critical for the chemical industry to incorporate  enterprise resource planning ERP to leverage its resources globally.  Customer expectations are growing rapidly, raising     IN TODAY'S ERA of information technology and globalization, it...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 12 Oct 1998 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://resources.bnet.com/topic/customer+expectation.html"><![CDATA[customer expectation]]></category>
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